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Human Resources Customer Service

Location:
Kingman, AZ
Posted:
March 18, 2024

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Resume:

Kellianne Pritchert

**** ********** ***** *******, ** 86409 602-***-**** ad4e0y@r.postjobfree.com CAREER OBJECTIVE

Challenging, senior level position in human resources. Seeking opportunity with potential for career growth. HIGHLIGHTS of QUALIFICATIONS

Over 15 years of experience in human resources and customer service.

Proven leadership skills combined with an exceptional ability to manage multiple tasks and priorities effectively and in a timely manner.

Certified Food Safety Manager-National Registry for Food Safety Professionals

Highly organized, very precise and methodical, with meticulous attention to detail.

Enjoy fast paced, multi-task environments.

Highly effective written and verbal communication skills; get along well with others.

Open, trustworthy and honest; 100% ethical in all matters without compromise.

Proficient with a wide range of computer software and applications; learn new software quickly.

Currently responsible for 9 Business unit's across Arizona and the East Coast.

“Do what it takes to get the job done - with no excuses” EDUCATION and AFFILIATIONS

Scottsdale Laser Tech Academy, Salt Lake City, UT

Master in Aesthetics

EMPLOYMENT HISTORY

Laron Incorporated, / OTC Industrial 01/2022 to Present Regional HR Manager

● Partners with the HR team and management to understand, define, improve and execute the company’s human resource strategy.

● Participate and lead various projects within HR functions

● Handles employment-related inquiries, referring complex and/or sensitive matters to the appropriate staff. Counsel employees and managers as appropriate.

● Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, training and development.

● General compliance: Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. These may include AAP administration, EEO reporting, BLS reporting, ensuring proper legal postings at various company worksites, etc.

● Participates and helps drive various HR programs (merit & compensation process, performance review program, HR reporting, other business support requirements, etc.)

● Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Kroger Stores, Phoenix, AZ 07/2016 to 06/2018

District Trainer HR Manager

● Responsible for 10+ stores with an average of 300+ employees. 6 of the 10 stores grossed one million dollars a week.

● Developed training program and taught approximately 20 classes per month to management on roles, responsibilities, company policy and procedures, safety and how to complete employee paperwork for their own departments.

● Facilitate new hire orientation.

● Scheduled management and employee personnel for required training and classes.

● Recruited employees for store management, mass hiring team for newly built stores and hard to hire stores.

● Created and maintained personnel files.

● Received and reviewed customer and employee complaints. Member of panel board to resolve conflicts, incidents and injuries and file the reports.

● Administered drug and alcohol testing and background checks for potential new hires as well as current employees.

● Ran various weekly reports.

● Responsible for termination/separation of employment paperwork.

● Kept apprised of new and current state laws and requirements for food and safety as well as equipment within the stores.

● Assisted the Board in conducting interviews for employee career advancements.

● Created and developed on a regular basis new idea for employee retention program.

● Attended and spoke at multiple public speaking events geared towards recruiting and fundraising. Native Grill and Wings, Phoenix, AZ 05/2008 to 06/2016 Corporate Trainer/HR Manager

● Developed and wrote training program used by all locations, approximately 54 stores.

● Traveled to each site to open new store locations.

● Designed interior layouts for furnishings, ordered all products from furniture to food and alcohol.

● Set up POS computer systems, trained staff on safety, company policies, safe food handling and proper customer service etiquette.

● Conducted new hire interviews for locations.

● Trained management on opening/closing store, handling of money, casino laws and regulations, liquor licensing laws, paperwork of daily reports, sales, deposits and accounts payable. ACCOMPLISHMENTS

● Recognized for having all stores in 100% compliance in being fully staffed and all required paperwork and training complete

● Recognized for hiring and development more than 70 managers for multiple locations

● Recognized for development a program to hire under privileged and foster teens that enabled them to receive free college tuition through the company’s “Get Educated” program.

● Personally requested at new establishments to go in and envision new ideas to save money and be profitable. Saved multiple owners approximately $5-$10K per week by teaching management and staff how to be more proficient in day- to-day operations.

● Developed and wrote training program and manual for the entire franchise.



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