Office Assistant Front Desk
Resume:
SB Sophia *************@*****.***
Buffington Rome, Georgia 30165
Summary Experience
Personable and dedicated with Microtel Inn & Suites
extensive experience with individuals Front Desk Associate Cartersville, GA 01/2019 to
from various backgrounds and cultures. Current
Solid team player with upbeat, Manage guest check-in and check-out procedures,
positive attitude and proven skill in reservations and payments.
establishing rapport with clients. Handle payment processing and provide customers with
Motivated to maintain customer receipts and proper bills and change.
satisfaction and contribute to company Greete incoming guests warmly, issue room keys and share
success. Articulate, enthusiastic and information on policies and amenities.
results-oriented with demonstrated
passion for building relationships,
cultivating partnerships and growing
Home Instead Senior Care
Caregiver Rome, GA 12/2013 to 01/2019
businesses.
Maintained clean and well-organized environment for client
happiness and safety.
Skills
Improved patient outlook and daily living through
compassionate care.
Cash transactions
Observed patients for changes in physical, emotional,
Multi-line phone systems
mental or behavioral condition and injuries.
Hospitality services
Assisted with meal planning to meet nutritional plans.
Community relations management
Followed care plan and directions to administer medications.
Conflict resolution
Drove clients to shop for groceries, attend doctor
Computer skills
appointments and run errands.
Customer service
Aided with mobility and independence for disabled
Behavioral/cognitive skills
individuals and continually monitored safety.
development
Education and Training Anna K. Davie Elementary
Paraprofessional Rome, GA 07/2017 to 02/2018
Associate of Arts Customized small group and individual classroom activities
University of Phoenix based on differentiated learning needs.
Tempe, AZ, Offered students personalized educational, behavioral and
Business Administration, 04/2008 emotional support.
Supported students in developing strategies for individual
and group learning.
Observed students to help teachers identify potential
learning blocks and opportunities for support.
Horizon Support Services
Community Support Worker Rome, GA 02/2011 to
02/2018
Followed and evaluated individualized support care plans to
increase personal development.
Placed individuals in jobs based on skills, abilities and
interests.
Delivered exceptional service level by listening to concerns
and providing appropriate solutions.
Applied abilities in techniques like active listening and
collaborative problem-solving to make positive impact.
Offered counseling and stabilization support to reintroduce
calm in crisis situations.
Rome City Schools
Substitute Teacher-Paraprofessional Rome, GA 09/2016
to 06/2017
Engaged students and boosted understanding of material
using focused instructional strategies and hands-on
activities.
Assisted fellow teachers with assignment development,
special projects, tests, administrative updates and grading.
Planned and implemented lessons using various teaching
strategies to meet diverse student needs.
Floyd Medical Center
Catering Associate Rome, GA 07/2013 to 09/2013
Boosted customer satisfaction by quickly addressing and
resolving complaints with food or service.
Monitored and counted food stock and supplies to reorder on
time.
Verified proper portion sizes to consistently attain high food
quality standards.
Utilized kitchen equipment according to manufacturer's
instructions and company safety protocols.
Adhered to food safety and sanitation protocols to reduce
germ spread.
Polk School District
Paraprofessional Cedartown, GA 08/2005 to 06/2013
Customized small group and individual classroom activities
based on differentiated learning needs.
Offered students personalized educational, behavioral and
emotional support.
Supported students in developing strategies for individual
and group learning.
Communicated and collaborated well with educators from
various grade levels.
Observed students to help teachers identify potential
learning blocks and opportunities for support.
Walmart
Cashier/Stocker Associate Cedartown, GA 11/2000 to
07/2001
Operated cash register, collected payments and provided
accurate change.
Completed daily recovery tasks to keep areas clean and neat
for maximum productivity.
Helped customers find specific products, answered questions
and offered product advice.
Accepted cash and credit card payments, issued receipts and
provided change.
Maximized sales potential by preparing, storing, rotating and
merchandising products at point-of-sale.
Georgia State University
Secretary Manager Atlanta, GA 06/1990 to 08/1996
Managed daily operations within purchasing department by
managing team of 3 secretaries and supporting continuous
delivery of excellent services and care.
Automated office operations for managing client
correspondence, payment scheduling, record tracking and
data communications.
Answered calls with friendly and polite approach to engage
callers and deliver exceptional customer service.
Operated telephone switchboard of and routed calls to
correct destination.
Rome City Schools
Reading Coordinator Secretary Rome, GA 10/1983 to
08/1989
Kept office records organized and supplies well-stocked for
optimal team performance.
Answered office phone and emails to schedule appointments,
forward information and completed assigned tasks.
Created reports and other types of documentation, which
often contained sensitive and confidential data.
Maintained detailed administrative and procedural processes
to improve accuracy and efficiency.
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