SB Sophia ad4e0j@r.postjobfree.com

706-***-****

Buffington Rome, Georgia 30165

Summary Experience

Personable and dedicated with Microtel Inn & Suites

extensive experience with individuals Front Desk Associate Cartersville, GA 01/2019 to

from various backgrounds and cultures. Current

Solid team player with upbeat, Manage guest check-in and check-out procedures,

positive attitude and proven skill in reservations and payments.

establishing rapport with clients. Handle payment processing and provide customers with

Motivated to maintain customer receipts and proper bills and change.

satisfaction and contribute to company Greete incoming guests warmly, issue room keys and share

success. Articulate, enthusiastic and information on policies and amenities.

results-oriented with demonstrated

passion for building relationships,

cultivating partnerships and growing

Home Instead Senior Care

Caregiver Rome, GA 12/2013 to 01/2019

businesses.

Maintained clean and well-organized environment for client

happiness and safety.

Skills

Improved patient outlook and daily living through

compassionate care.

Cash transactions

Observed patients for changes in physical, emotional,

Multi-line phone systems

mental or behavioral condition and injuries.

Hospitality services

Assisted with meal planning to meet nutritional plans.

Community relations management

Followed care plan and directions to administer medications.

Conflict resolution

Drove clients to shop for groceries, attend doctor

Computer skills

appointments and run errands.

Customer service

Aided with mobility and independence for disabled

Behavioral/cognitive skills

individuals and continually monitored safety.

development

Education and Training Anna K. Davie Elementary

Paraprofessional Rome, GA 07/2017 to 02/2018

Associate of Arts Customized small group and individual classroom activities

University of Phoenix based on differentiated learning needs.

Tempe, AZ, Offered students personalized educational, behavioral and

Business Administration, 04/2008 emotional support.

Supported students in developing strategies for individual

and group learning.

Observed students to help teachers identify potential

learning blocks and opportunities for support.

Horizon Support Services

Community Support Worker Rome, GA 02/2011 to

02/2018

Followed and evaluated individualized support care plans to

increase personal development.

Placed individuals in jobs based on skills, abilities and

interests.

Delivered exceptional service level by listening to concerns

and providing appropriate solutions.

Applied abilities in techniques like active listening and

collaborative problem-solving to make positive impact.

Offered counseling and stabilization support to reintroduce

calm in crisis situations.

Rome City Schools

Substitute Teacher-Paraprofessional Rome, GA 09/2016

to 06/2017

Engaged students and boosted understanding of material

using focused instructional strategies and hands-on

activities.

Assisted fellow teachers with assignment development,

special projects, tests, administrative updates and grading.

Planned and implemented lessons using various teaching

strategies to meet diverse student needs.

Floyd Medical Center

Catering Associate Rome, GA 07/2013 to 09/2013

Boosted customer satisfaction by quickly addressing and

resolving complaints with food or service.

Monitored and counted food stock and supplies to reorder on

time.

Verified proper portion sizes to consistently attain high food

quality standards.

Utilized kitchen equipment according to manufacturer's

instructions and company safety protocols.

Adhered to food safety and sanitation protocols to reduce

germ spread.

Polk School District

Paraprofessional Cedartown, GA 08/2005 to 06/2013

Customized small group and individual classroom activities

based on differentiated learning needs.

Offered students personalized educational, behavioral and

emotional support.

Supported students in developing strategies for individual

and group learning.

Communicated and collaborated well with educators from

various grade levels.

Observed students to help teachers identify potential

learning blocks and opportunities for support.

Walmart

Cashier/Stocker Associate Cedartown, GA 11/2000 to

07/2001

Operated cash register, collected payments and provided

accurate change.

Completed daily recovery tasks to keep areas clean and neat

for maximum productivity.

Helped customers find specific products, answered questions

and offered product advice.

Accepted cash and credit card payments, issued receipts and

provided change.

Maximized sales potential by preparing, storing, rotating and

merchandising products at point-of-sale.

Georgia State University

Secretary Manager Atlanta, GA 06/1990 to 08/1996

Managed daily operations within purchasing department by

managing team of 3 secretaries and supporting continuous

delivery of excellent services and care.

Automated office operations for managing client

correspondence, payment scheduling, record tracking and

data communications.

Answered calls with friendly and polite approach to engage

callers and deliver exceptional customer service.

Operated telephone switchboard of and routed calls to

correct destination.

Rome City Schools

Reading Coordinator Secretary Rome, GA 10/1983 to

08/1989

Kept office records organized and supplies well-stocked for

optimal team performance.

Answered office phone and emails to schedule appointments,

forward information and completed assigned tasks.

Created reports and other types of documentation, which

often contained sensitive and confidential data.

Maintained detailed administrative and procedural processes

to improve accuracy and efficiency.

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