Customer Service Marketing Manager

SAMMY DANQUAH

Severn MD DMV Area 240-***-**** ***********@*****.***

MARKETING BUSINESS DEVELOPMENT

Strong and meticulous marketing manager with 20+ years of experience in planning, budgeting, and performing analysis to support c-suite decision making in the US entities.

SUMMARY

Demonstrated ability to display and maintain a highly professional demeanor.

Defines the marketing requirements, priorities and plans for all products, including but not limited to product launch, actions to drive market adoption and revenue generation.

Plans and coordinates sales activities, support and need on behalf of Product Management across all product lines.

Learns quickly and able to summarize findings into reports for management and stakeholder consumption. Comfortable in dealing with and resolving ambiguity.

Strong communication skills, highly analytical and well organized.

Work closely with the business to develop, recommend and establish strategies, plans, and processes to improve profitability and cost efficiency.

Excellent ability to work under own initiative and tight deadlines.

Expert knowledge of financial planning concepts

Strong analytical skills with proven ability to analyze business problems and make decisions.

Excellent knowledge of internal operations, policies, and procedures

Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.

PROFESSIONAL EXPERIENCE

Marketing Director World Financial Group Maryland Branch 07/2018 to Present

Perform analysis, financial planning and provide recommendations to senior management to achieve financial and operational goals.

Present and attract customers for financial products.

Make financial presentations for new customers.

Train new employees on financial products

Provide and assist in implementing process improvements.

Represent US Risk Management on working groups developing action plans in response to risk limit breaches.

Maintain master files of capital projects, track capital funding status, and assist in enhancement of management reporting.

Develop and enhance management reporting.

Established track record of results and success in providing advice and consultation as well as sustaining and expanding client relationships.

Develop intellectual capital; lead or participate in the development of tools or processes that can be leveraged for multiple clients.

Marketing Director NAGSDA Maryland MD 03/2008 to 07/2017

Direct, advise, or serve as a consultant to the sales force on sales-related activities such as advertising, public relations, strategy implementation and guidance on pricing to achieve sales/marketing objectives across all NAGSDA entities. Guide pricing strategy development for sales.

Direct marketing activities for all the entities, including demand forecasting, new business management, and other demand aspects of the services and operations planning process.

Provide overall Profit & Loss leadership for a product area or line of service.

Lead decision making and coordinates actions organization-wide to optimize the revenue, gross margin and investment for a product line across functions, geographies and expense/revenue drivers.

Develop and manage the overall strategy for a product area or line of service.

Direct marketing activities for all the entities, including demand forecasting, new business management, and other demand aspects of the services and operations planning process.

Maintain knowledge of market intelligence, competencies, and opportunities.

Define, communicate and manage against the overall product roadmap outlining product vision and direction over time.

Lead the implementation of action plans to improve the position, performance, and economics of a product area and contribute to overall organizational success.

Lead the decision-making and communication of the product strategy, including the prioritization of actions, investments and resources for a product area.

Track and manage performance against targets for product Key Performance Indicators, including financial, operational, and quality and customer satisfaction metrics.

Define and coordinate action plans to improve performance in Key Performance Indicators across areas to achieve product and organizational goals.

Marketing Assistant NAGSDA Maryland MD 01/2004 to 03/ 2008

Generate sales leads through direct face-to-face contact with customers.

Meet with customers and clients, develop relationships, and maintain great customer service to gather and qualify leads on a daily basis.

Utilize customer service skills to prepare and present competitive sales proposals.

Skills in account management, business development, and territory management.

Participate in client’s unique marketing/sales training program.

Work closely with a variety of senior management & marketing/sales staff to accomplish your goals.

Maintain lead generation documentation.

WAREHOUSE ORDER PULLER / INVENTORY ASSOCIATE

Moulding & Millwork Inc., Columbia MD. March 2003 – July 2007

Pulling items ordered by customers

Arranging for customer pick ups

Keeping up -to- date inventory in warehouse

Thorough maintenance of office & warehouse

Experience in loading & unloading of outbound and inbound logistics

Assist in periodic inventory activities using computers and scanners foe accurate results & feedback

HUMAN RESOURCE COORDINATOR

Adventist Development & Relief Agency International, Silver Spring MD

March 2003- April 2005

Recruiting and Hiring of new employees

Providing training for all newly employed personnel

Assisting with day to day administrative work

Supervised 5 data entry employees

STORE ASSOCIATE / CASHIER

Travel Centers Of America, Jessup. May 2003 – March 2005

Cashier

Stocking /Shelving of goods

Recommending & Providing product knowledge to customers

ADMINISTRATIVE SECRETARY

AFIGYA SEKYERE EAST DISTRICT COUNCIL, AGONA –GHANA JULY 1999-JUNE 2000

Responsible for all the administrative works for the District council

Chaired all administrative meetings & forums

Presided over all area council meetings and sent periodic reports to the District council

PRESIDENT- STUDENTS REPRESENTATIVE COUNCIL

KUMASI TECHNICAL UNIVERSITY MAY 1988- JUNE 1999

Handling the academic & domestic affairs of over 7,000 students

Represented students at the University staff meetings

Served as a member of the university council/ board

Represented school / students as delegate at the National Union of Ghana Students (NUGS)

Undertook major decisions on behalf of the students as President

EDUCATION

DATA BASE ADMINISTRATION- DBA

(CHAVERAN INSTITUTE OF TECHNOLOGY --DEC. 2016)

LAUREL SCHOLL OF MUSIC

Theory & Composition skills. March 2004 -June 2005

INSTITUTE OF CHARTERED ACCOUNTANTS III

Bachelor of Business Administration in Accounting (BA Option)

KUMASI TECHNICAL UNIVERSITY June 1994 – June 1998

HIGHER NATIONAL DIPLOMA IN PURCHASING & SUPPLY

Kumasi Technical University. June 1999

POST SECONDARY SCHOOL – (SIXTH FORM)

BEKWAI SDA COLLEGE - JUNE 1990

HIGH SCHOOL DIPLOMA (H.N.D.)

BEKWAI SDA SECONDARY SCHHOL. JUNE 1988

ADDITIONAL SKILLS

Strong Communication, verbal & written

Good Inter-personal and Leadership abilities

Team Player &goal oriented

Proficient skills in Microsoft, word, Windows, Outlook & PowerPoint

Maintains good working ethics and perfect working relationship with co-employees

Duty conscious and diligently executes assigned duties with less supervision

Certification in Sit down Forklift, Pallet Jacks and OSHA guidelines

Assist in periodic inventory with hand computers and scanners

Experience in loading & unloading outbound and inbound deliveries

REFERENCES:

EMAANUEL ASIEDU MARFO (Treasurer, Columbia Union Conference)

Contacts: Ph. 951-***-****, Email: *********@*****.***

Pastor Enoch K. Affum (Ex. NAGSDA President & Minister of SDA Church)

Ph. 301-***-****, Email: ***********@*****.***

Contact this candidate