Abdul-Ra'oof Mustafa

**** ********* ****

Covington Ga. 30016

Hm: 678-***-****/ Cell: 315-***-****

ad4dza@r.postjobfree.com

Skills Summary:

Excellent case management skills focusing on collaboration with consumers to create strategies to procure permanent housing outcomes.

Experienced in landlord engagement and maintaining open and honest lines of communications to effectuate mutual beneficial outcomes.

Experienced in requesting Environmental Reviews and performing required pre-inspections before consumer move-ins.

Experienced in maintaining consumer progress notes and generating reports in HMIS (ClientTrack).

Ability to work collaboratively in a team atmosphere to bring about clear, effective open lines of communication to enhance team growth and individual development.

Experience with the political actors, i.e., commissioners and Congress persons, in various counties who influence and impact the local housing market. Experience:

Processor/Underwriter-Corporate Temps/Department of Community Affairs-Atlanta Georgia March 2022-

Accessed and used the online application portal to review applications for rent and utility assistance.

Ensured all required documentation submitted was complete and accurate.

Stayed current on all U.S. Treasury requirenments for the ERA program.

Used independent judgment and discretion in managing situations and customers to resolve problems with positive outcomes.

Accurately prepare worksheets and summaries to set up payment for rent and utilities,

Provide case management services for up to a year to mitigate issues between consumers, property management and maintenance et.al. 08/2019 to 11/2022: The Decatur Cooperative Ministry Lead Housing Stability Case Manager

Acknowledge all referrals to the Rapid Rehousing program in ClientTrack, which triggers the scheduling of assessment and intake appointments.

Create landlord engagement strategies to introduce property managers, leasing agents, rental management company’s et.al, to the Rapid Rehousing program's goals and objectives.

Collaborate with consumers to create housing search strategies to facilitate housing approval based on consumer choice.

Work with agencies, such as Open Doors, to assist the consumer in mitigating any barriers to successful rental approval; such as credit, eviction, childcare, legal, and personal issues.

Conduct apartment inspections before consumers move in; prepare check requests, assist the consumer in navigating and understanding the lease, document consumer progress, and result in ClientTrack.

Provide case management services for up to a year to mitigate issues between consumers, property management and maintenance et.al. 02/2015 to 04/2018 Elmcrest Children’s Center Syracuse, NY Direct Support Supervisor

Supervise direct support staff of 5 during designated shifts.

Create work assignment schedules for staff.

Instructed staff on how to correctly write daily notes on consumers they were assigned to monitor.

Create, update and maintain a monthly calendar of recreational events for consumers.

Train staff to properly dispense medications to consumers.

Dispensed monies to staff for purchasing personal items and social activities for consumers in their charge.

Collaborate with, nurses, counselors, and administrators in updating consumers' Residential Habilitation and Individual Protective Oversite Plans. 09/2011 to 01/2015 Center for Community Alternatives Syracuse, NY Reintegration Case Manager/United Way: Self Development

Recruit inmates aged 18-25, housed at the Onondaga County Correctional Facility (OCCF) for participation in the Reintegration Self Development Program.

Coordinate graduates in transitioning to the LEADERS work-readiness workshop upon their release from OCCF.

Assist graduates in procuring Identification, SNAP/Medicaid, education, housing, and employment.

Assist OCCF college bound graduates in alleviating student loan default status, procuring financial aid, and assistance in the class registration process.

Assist consumers in procuring individual and family housing; as well as collaborating to establishing a family budget to maintain permanent housing. 12/2001 to 07/2011 820 River Street Inc.

Liverpool, NY

Substance Abuse Counselor/Ex-Offender Resident Manager

Create resident housing budget, paid bills, purchased supplies and groceries.

Managed residential ex-offender activity schedules and outside visitation calendar; in addition to updating parole and probation offices to ex-offender progress.

Met with ex-offender families and significant others to ascertain level of family support and/or dysfunction.

Identified emotional and intellectual issues and created treatment plans to address said issues; as well as facilitate individual and group therapy sessions.

Collaborate with nurses, physicians, and counselors to coordinate treatment and discharge plans.

Provided updates to the offices of parole, probation, and the courts.

Created discharge plans with ongoing supportive contact. Education:

(May 2014) Stony Brook University

Master of Arts/ Concentration in Gang Violence and Criminal Justice.

(February 2007) Empire State College

Bachelors of Science/ Concentration in Substance abuse and Counseling methodologies.

References will be provided upon Request.

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