Danny Abercrombie

**** ***** **, ****** *********

323-***-****

ad4dyx@r.postjobfree.com

Qualifications

Proficient in English & Some Spanish

Verbal and Written Communication skills

Highly Motivated

Organization skills

Detailed Oriented

Knowledge on relevant software

Reliable and Responsible

Experience

Instacart

Los Angeles,CA December 2020- August 2021

●Start the instacart shopper app in android or iPhone and accept the batch.

●Check live chat and other avenues to determine customers’ orders.

●Look through order details to determine what may or may not be available.

●Recommend added merchandise to customers in order to upsell.

●Provide clients with information and help on certain products.

●Respond to questions regarding items, such as fashion products.

●Confirm customers’ orders and inquire into additional requirements.

●Lock customers’ orders and provide them with delivery timelines.

●Handpick items on customers’ lists, in the right order.

●Ensure that they are properly placed into carts.

●Check items at the end of the picking spree to ensure that no item has been missed.

●Run items through the checkout counter and pay for them through cash or credit/debit cards.

●Pack customers’ items and place them in vehicles.

●Drive vehicles safely to customers’ homes and offices.

●Provide customers with ordered items, and associated bills.

●Collect cash and tender change and receipts.

●Thank customers for their time and using the Instacart service.

●Take and respond to calls regarding problems such as incorrect deliveries.

●Handle exchanges and returns through the application, and by following set protocols and regulations.

●Ensure that any negative feedback is taken into account and handled according to company policy.

●Use feedback to improve customer service.

●Create and maintain logs of customer interactions on a daily basis.

●Provided customers with face to face relief during a Pandemic

Amazon Warehouse Associate (Amazon Flex)

Phoenix, AZ April 2021-May 2021

●Stowed/ Scanned items

●Boxed/ Bagged items

●Stored boxes/ bags weighing up to 40lbs. Onto shelves

●Overseeing and managing how orders are selected and handled

●Operating stock management tools such as forklift

●Ensuring that the warehouse space is well-maintained, well-organized, and managed

●Generating ideas on how to improve warehousing processes

●Complying with the state health and safety regulations and practices

●Discharging his/her duties in strict compliance with Amazon safety and hygiene regulations

●Organizing packages, goods, and merchandise according to their sizes and destinations

●Coordinating how packages and truck deliveries are collected.

Panera Bread

Westchester, CA October 2020-November 2020

●Displayed enthusiasm and knowledge about the restaurant’s menu and products.

●Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.

●Took food orders and relayed orders to kitchens or serving counters

●Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards.

●Guided guests through menus while demonstrating through knowledge of the food, beverages and ingredients.

●Provided excellent customer service

24 Hour Home Care

Los Angeles, CA May 2020 - December 2020

●Worked with autistic children and adults

●Helped with schooling and assignments

●Personal Care Assistance, Meal preparation, Companionship, Light Housekeeping

●Follow client care plan and report any changes to client’s mental/physical health or home environment

●Promote positive, supportive, and respectful communication to client and family

●Adhere to HIPAA policies and procedures

Babysitter

Los Angeles, CA August 2011 - January 2020

●Maintained a positive relationship and attention for the needs of two children with a mild disability by feeding, cleaning, bathing, and providing them with the care needed.

●Focused on providing a safe and comfortable atmosphere

●Motivated and provided encouragement through emotional support

●Perform light housekeeping duties

Makeup Artist Assistant

Los Angeles, CA January 2014 - January 2016

●Maintained a positive relationship with Artist and clients

●Gave suggestions and tips to clients with specific skin types

●Provided Artist with tools needed

●Assisted with boxes and supplies

Tile Setter

Los Angeles, CA November 2017 - December 2017

●Installed materials on a variety of surfaces, such as floors, walls, ceilings, countertops, patios, and roof decks.

●Cut and placed tiles, ensuring precision, clean edges and straight lines

●Taking measurements and cleaning and leveling the surfaces where the tiles are to be laid

Community Involvement and Leadership

Leadership, Y.O.U Highschool

Los Angeles, CA

●Planned and coordinated school events along with my fellow classmates.

●Advertised events, created flyers and posters for the school for Homecoming, Prom, and Senior Events.

Certificates

High School Diploma/ Valedictorian

2019

Food Handlers Card

CPR/AED/First Aid Certified

COVID 19 Barbicide Certificate

Education

LATTC College

Present

High School Graduate

2019

Learn For Life, Innovation High School Watts, CA

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