Administrative Assistant Office Manager
Resume:
Dalia Esmat Youssef
**, ******* ******* ******-**********
Email: ad4dyr@r.postjobfree.com
Personal Data:
Place of birth :Cairo-Egypt
Marital status :Single
Nationality :Egyptian
Education:
Faculty of Commerce –Business Administration, Ain Shams University (1985-1989)
College du Sacré-Coeur Heliopolis, (Primary – Preparatory – Secondary) Languages:
Arabic:Mother tongue
French: Fluent written & spoken
English: Fluent written & spoken
Personal Skills:
Communication Skills
Interpersonal Skills
Negotiation Skills
Cultural Diversity
Analytical Thinking
Acting with Integrity
Accountability
Computer Skills:
MS Office Suite Applications
Lotus Notes
Internet Access
Courses Attended:
French Translation course at Institut Francais de Langue (French Centre in Mounira)
Business Administration at AUC DPS section
Computer courses: Microsoft Suite (Word, Excel, Power Point & Outlook)
Electronic Mail (Lotus Notes & Microsoft Outlook)
Mini MBA in Knowledge Academy Center (Accounting, Marketing, Project Management)
Diploma of Professional Translation in Continuing Education Department at American University in Cairo
Work Experience:
January 2022 till Present
Office Manager at Baccah Information Technology-Schools Division
Manage incoming & outgoing mail.
Manage the Chairman and Academic Director calendar/agenda.
Create an efficient filing system.
Effective management of the Chairman's and Management team travel itineraries and all related logistics in alignment with the respective travel agency (bookings, meet/assist services, hotel & meeting room bookings, etc,..).
Performs a variety of executive support tasks that may be highly confidential and sensitive
Prepares agenda and collects materials for meetings, takes minutes and keeps records of proceedings as required
Following up with Educational Consultants team tasks and schools visits
Monitoring Attendance and HR issues of the Schools Division staff
Assisting the Chairman in preparing offers and quotations for clients
As liaison between the Chairman and subordinates or others, transmits directives instructions and assignments and follows up on status of assignments October 2016 till Januay 2022
Free Lancer Editor and Proofreader at Eduline
Editing and proofreading IG curriculum for Gulf Ministries of Education
(Several Projects to different Gulf Countries)
1
st
of July 2018 till 1
st
of July 2019
Chairman Assistant and Administration Manager at Orkest Consulting for Technolog y Consultations
Manage incoming & outgoing mail.
Manage the Chairman calendar/agenda.
Create an efficient filing system.
Effective management of the Chairman's travel itineraries and all related logistics in alignment with the respective travel agency (bookings, meet/assist services, hotel & meeting room bookings, etc,..).
Performs a variety of executive support tasks that may be highly confidential and sensitive
Prepares agenda and collects materials for meetings, takes minutes and keeps records of proceedings as required
Assisting the Chairman in preparing offers and technical tenders for clients
As liaison between the Chairman and subordinates or others, transmits directives instructions and assignments and follows up on status of assignments 1
st
of November 2016 till 31
st
of January 2017
Regional CFO Assistant at Emerging Marketing Payments (EMP)
Effective administrative management of all the related office tasks:
Manage incoming & outgoing mail.
Manage the CFO calendar/agenda.
Create an efficient filing system.
Effective management of the CFO's travel itineraries and all related logistics in alignment with the respective travel agency (bookings, meet/assist services, hotel
& meeting room bookings, etc,..).
Performs a variety of executive support tasks that may be highly confidential and sensitive
Prepares agenda and collects materials for meetings, takes minutes and keeps records of proceedings as required
As liaison between the CFO and subordinates or others, transmits directives instructions and assignments and follows up on status of assignments June 2011 till June 2013
AdministrationAssistant to Factory Manager at Egyptian Company of PrestressedConcrete
Factory Assistant:
Effective administrative management of all the related office tasks:
Manage incoming & outgoing mail.
Create, update and control an efficient filing system.
Create, update and control an information database.
Preparing weekly, monthly and control sheets for production Creating and coordinating daily production on Ax Dynamics system (new system migration in the company)
Export & Import:
One of the main tasks that I’m responsible of is importation of raw materials and machinery of the factory
And exportation of produced pipes according to contracts
Administration Role:
Coordinating & arranging training program to employees
Arranging and evaluating transportation system for staff and workers August 2010 till May 2011
Chairman Office Manager at Venus International Free Zone for Grain & Marine Services
Chairman's Office Management:
Effective administrative management of all the related office tasks:
Manage incoming & outgoing mail.
Manage the Chairman's calendar/agenda.
Create, update and control an efficient filing system.
Create, update and control an information database.
Effective management of the Chairman's travel itineraries and all related logistics in alignment with the respective travel agency (bookings, meet/assist services, hotel & meeting room bookings, etc,..).
Manage Chairman's office expenses.
Manage & monitor Chairman’s drivers
Executive Role:
Schedule and manage all the internal & external meetings, and related logistics (invi tations, meeting room arrangements, minutes of meetings,… etc.). Effective and res ult oriented communicational networking with internal Divisions & Departments (C EOs', Commercial, Finance Division, Legal Dpt, Admin & HR) and External (Minis tries, Governmental Authorities, Corporations, Embassies,…etc.) Business Partners. April 2008 till August 2010
Office Manager to CEO&Assistant to Technical Consultant at Egyptian Company for Food (Biscomisr)
Prepare, organize and taking minutes of MCM meetings
Follow up MCM activity list, monitoring and following up deadlines/activity progress
Performs a variety of executive support tasks that may be highly confidential and sensitive
Compose letters and memoranda in response to incoming mail or calls.
As liaison between the CEO and subordinates or others, transmits directives instructions and assignments and follows up on status of assignments
Prepares agenda and collects materials for meetings, takes minutes and keeps records of proceedings as required
Translates, and manage technical and confidential matters to/ from the Technical Consultant as required
Perform assignments and responsibilities as requested by CEO & Technical Consultant
November 2000 – March 2006
Office Manager to Managing Director at Novartis Pharma S.A.E. (Ex.-Effective mana gement of all administrative office tasks.
Manage MD’s agenda
Scheduling all the internal & external meetings and the related logistics, if required.
Managing incoming & outgoing mail.
Creating a clear database as a reference.
Efficient communicational networking with all internal & external business divisions & Headquarter, providing a smooth flow of info between them and MD
Managing several event/meeting arrangements to visitors, and arranging regional conferences and arranging visits schedule and domestic trips if needed to visitors
Financial Control:
Manage all finance and MD office expenses
Manage MD personal and travel expenses
Manage MD house maintenance and drivers expenses
Travel Management:
Effective/time bound management of all the MD travel itineraries in coordination with travel agency, along with all the related logistics (meet/assist, transfers, hotel bookings, Meeting room arrangements, etc.)
Expats Management:
Coordinating house selections with various agents, and selecting the best available.
Manage the furnishing and settle up of expat at housing
Manage and monitor the furniture and luggage shipment to/from Egypt upon arrival and departure of expat and family.
Negotiating contract terms on behalf of the Company, in close alignment with the legal dpt., until contract signing.
Follow up on related money transfers with Finance.
Manage house take overs and all related logistics
Coordinating with maintenance company
Negotiate & manage contract terminations.
November 1999 – November 2000
Assistant to Office Manager of Managing Director & Marketing Coordinator at Nova rtis Pharma S.A.E. (Ex. Swisspharma S.A.E.)
Receiving, Registering & Distributing all the incoming mail & faxes to the company to different Divisions and Departments
Assisting with the Managing Director’s office manager in all secretarial works
Taking Minutes of the Marketing Divisions Meetings as our Managing Director was taking over the responsibilities of Marketing Director in addition of his initial position
January 1997 - Till November 1999
Secretary of Drug Regulatory Affairs Department at Novartis Pharma S.A.E.(Ex Swis spharma S.A.E.)
Responsible for all secretarial work related to DRA whether English or Arabic and Arabic work related to Medical Division (leaflets, correspondences, presentations)
Responsible for all internal and external DRA correspondence (letters, faxes, internal memos, electronic mails)
Maintain the communication between the Authorities in Egypt and the Headquarters in Basle
Responsible to prepare all registration files for the new products to be registered in Ministry of Health before their introduction to the market
Responsible for the filing system of DRA which includes all company products files and the internal / external correspondences
May 1992 – January 1997
Receptionist & Telephone Operator at Novartis Pharma S.A.E.
Responsible for all company communication and some secretarial work for the Managing Director
Act as a substitute secretary whenever a colleague is absent August 1990 – May 1992
Central Reservation Manager of Shams Safaga Resort & Beach Hotel
Responsible for Hotel reservation at the Head Office in Cairo References:
References could be provided upon request
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