SABRINA WALTHOUR

609-***-****

EXPERIENCE

Escrow Specialist Type II May 2020 to December 2022

Cenlar FSB - Mount Laurel, NJ

• Responded to customers via email or by phone regarding delinquent taxes and tax exemption

• Completed real estate escrow transactions by determining requirements; clearing title and underwriting requirements; assembling, preparing, and reviewing closing documents; disbursing funds and balancing closing files

• Maintained professional relationship with customers

• Provided status of the transaction throughout the closing process to the appropriate customers

• Completed calculations by prorating taxes and interest

• Completed closing transaction documents by assembling documents; reviewing papers with parties; explaining provisions and procedures; answering questions; checking documents for completeness and accuracy and obtaining signatures Customer Service Rep 06/2019 to 11/2020

PHH Mortgage – Mount Laurel, NJ

• Communicated with customers regarding account information such as balances owed and due dates for payments

• Research and resolve discrepancies and disputes when identified

• Contacted customers regarding past due balances

• Payment processing

• Data entry

• Negotiation for delinquent accounts

• Helped customers navigate foreclosure process and communicated with attorneys on customers behalf

• Documented explanations for items that required reconciling Accounts Management 10/2016 to 01/2017

Internal Revenue Service – Philadelphia, PA

• Provided general tax related information

• Provided information on the status of the taxpayer return/refunds and accounts

• Adjusted taxpayers accounts when appropriate

• Ensured compliance standards were met in accordance with government guidelines SOFTWARE

Microsoft Office Suite I Black Knight I

EDUCATION

Bachelors in human resources - Temple University

June 2003

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