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Financial Reporting Customer Service

Location:
Gardena, CA
Posted:
March 17, 2024

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Resume:

Reginald

Ables CPA Certification in Progress

Gardena, CA 323-***-**** ad4dy8@r.postjobfree.com www.linkedin.com/in/reginald-ables-1965ab16

A dynamic, knowledgeable leader with over 15 years of experience spearheading business growth and development in diverse environments. A people-centric professional adept in large corporate and small office environments with an entrepreneurial approach to problem-solving with a proven record of success. Extensive experience in performance auditing and developing performance standards, while monitoring market trends. Known for optimistic outlook, devotion to excellence, and delivering strong results.

Experience

2003-Present

Manager of Pharmacy and Retail Operations

Streamlined budgeting, cash, and credit management procedures by implementing internal controls to ensure all financial goals are achieved.

Manage regular financial reporting by reviewing KPIs and fiscal activities to improve business decision-making.

Effectively managed accounting operations including, AP, AR, bank reconciliation, and human resource standards in accordance with company policy, government, and state regulations by reviewing key performance factors and aligning with financial reporting for quarterly, monthly, and weekly business reviews to shorten process gaps by eliminating redundancy in management systems.

Managed and maintained accurate payroll records record across various payroll systems, Kronos, Workforce, Intuit, Paychex, and QuickBooks for 150+ employees.

Implemented a strong customer service training program with a culture of excellence by identifying key success factors to maintaining maximum customer satisfaction.

Drove accountability to achieve district-level execution and operational excellence by implementing a shrink reduction plan to protect company assets by reducing shrink percentage year over year for 6 constitutive years.

Ensures company policies, procedures, merchandise standards, and sales plans are being executed by maintaining quality service by establishing and enforcing organization standards to enhance the patient and customer experience.

Prepared sales and customer relations meetings by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions to improve customer and vendor relationship.

Skills

Financial Business Analysis, MS Office, Pivot Tables, Process Improvement,

Vendor Management, Conflict/People Management, Deadline-Oriented,

Supply Management, Risk Management, Critical Thinking & Problem-Solving Skills, Excellent Verbal/Written Communication, Compliance Management

Education

Master of Business Administration in Finance, Grand Canyon University, 2018

Bachelor of Arts in Business Administration in Accounting, CSU Chico

Certified Public Accountant Certification (in progress)

Licenses/Certifications

Licensed Pharmacy Technician with PTCB certification

Member of KAPPA ALPHA PSI Fraternity, Inc.



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