Chimuanya Ogbuka

Dacula, GA 404-***-**** ad4dx1@r.postjobfree.com LinkedIn

EDUCATION

Georgia Gwinnett College

Lawrenceville, GA

Bachelors in cyber security

Aug 2028

WORK EXPERIENCE

Ashley Home store

Snellville, GA

Sales Associate

Jan 2022 - Jan 2023

• Top salesman my first month and consistently ranked within the top 2 sales associates for each subsequent month

• Consistently surpassed the company's $35,000 - $45,000 quota/threshold every month

• Updated and organized customer data in CRM software, resulting in a decrease in duplicate entries and improved accuracy of information.

• Developed and implemented personalized sales strategies for certain customers, resulting in an increase in upsell opportunities and client retentions.

United Healthcare

Dacula, GA

Remote Customer Service Rep.

Oct 2019 – Dec 2021

• Responsible for making 50 plus internal and external calls daily

• Maintained accuracy and completeness of over 5,000 customer records in the pharmaceutical CRM software, resulting in a reduction of errors and improved customer satisfaction.

• Assisted elderly customers in maneuvering through and receiving the Medicare/Medicaid plans needed

• Resolved over 50 customer issues per week with a 95% first-call resolution rate, improving overall customer experience and reducing call volumes.

Falcon Moving

Dunwoody, GA

Supervisor

Jan 2018 - Sep 2019

• Operated company trucks alongside other employees to customer job sites

• Developed and implemented training techniques for new hires resulting in a decrease of onboarding time by 50%, improving employee retention and increasing productivity.

• Implemented rigorous quality control measures, ensuring 100% customer satisfaction, and reducing the number of claims.

• Received an average of more than 97% in customer satisfaction

• Generated an increase in upsell revenue by providing personalized service to customers moving items over 300 pounds, resulting in an additional $3,000 - $5,000 in sales per month.

SKILLS & TRAITS

Soft Skills: Profoundly Organized, Active Listener, Eagerness for Learning and Self Development, Strong Work Ethic. Work Experience Skills: Customer service, Problem Solving, Customer retention, Customer Satisfaction, Staff Training & Development, Team Leadership

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