PATRICIA MCKINNEY

*** *. ******** **.

Liberty, MO 64068 Phone 913-***-****

E-mail ad4dvj@r.postjobfree.com

OBJECTIVE:

A recent Networking and Communications Management graduate with knowledge and skills in the IT field that I would like to contribute towards an entry-level position and to the continued growth of your organization.

EDUCATION/CERTIFICATION:

Certifications:

Microsoft Certified Solutions Associate (MCSA): Windows 7

Microsoft Certified IT Professional (MCITP): Windows 7

Cisco Certified Network Associate (CCNA)

Microsoft Certified Technology Specialist (MCTS) certification

CompTIA Healthcare IT Technician certification

Bachelor of Science - Network and Communications Management; GPA 3.51/4.0

The National Society of Leadership and Success Honors Society Member

COMPETENCY:

Hardware

PC Troubleshooting

PC Repair

Cisco Routers

Network Installation

Network Troubleshooting

Software

Windows XP

Windows Vista

Windows 2003 r2/2008 r2 Server

Active Directory

Software Migration

Business Skills

Customer Service

Help Desk

Reports & Records

Phone Support

Supervisor/Management

WORK EXPERIENCE:

CEVA Logistics Kansas City MO- Supply Chain Operations Specialist II November 2022 to Present

Address various internal and external customer questions and concerns regarding shipments.

Update billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.

Help with the interfacing airlines, shipping, truck and related carriers understand different requirements, track shipments or details; operations are typically standard to complex.

Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures.

Updated various operational/customer data in software systems and applications, work to identify missing or potential operational or service concerns and communicate with appropriate departments as necessary to resolve issues.

Utilimaster Kansas City, MO- Quality Control Auditor June 2022 to October 2022

Audit finished product in accordance with the product documentation

Resolve quality issues

Perform joint verification on in-process vehicles and tool verification for on-line click wrenches

Ensure paperwork is completed and accurate during build process

Niagara Kansas City, MO- Inventory Control Specialist December 2021 –April 2022

Recognize and resolve quantity discrepancies, enter data for reports on dashboard for inventory metrics

Create cycle count request for cycle counting

Quality control after inventory used batch production processing was completed

Scrap management processing and adjustments

Milwaukee Tool Olive Branch, MS- Inventory Control Analyst July 2017 –September 2021

HJ/AX Balancing system transactions

Root cause analysis for adjustment

Recognize and resolve quantity discrepancies, enter data for reports on dashboard for inventory metrics

Create cycle count request for cycle counting

Scrap processing and adjustment

Anticipated inventory needs when ordering from order management system

Conducted training of personnel on inventory control procedures and policy

Plan scrap loads daily for disposition to reduce > 180 days of inventory

Validate the warehouse transfers were correctly enter into warehouse to ensure the inventory accuracy

Kenco Byhalia, MS -Inventory control/ Receiving reach truck driver May 2016- July 2017

Inventory control cycle counter

Receiving clerk/ direct put away driver

Regencies – Repair technician level 2 Contract Memphis, TN June 2015-May 2016

Repair cellphones

Run diagnostics for trouble shooting cellphones

Reimage cell phones and burn serial numbers to the new boards in the cell phones

FedEx Level 2 Repair Technician- Contract Memphis, TN August 2014- June 2015

Troubleshoot and resolved RF Scanners, LCD monitors, Main board, WAN boards and I/O board failure that were under warranty

Used CompTIA computer codes to document hardware failures in the process management software

Performed quick checks to attempt to resolve hardware problems. If problems were not able to be resolved, we performed more intrusive troubleshooting before replacing any defective parts.

Used manufacturer guides to take apart RF scanners

Reimaged laptops when needed

Flextronics Computer Repair Technician -Contract Memphis, TN March 2014- July 2014

Troubleshoot and resolved laptop LCD monitors, motherboard, and hard drive failure that were under warranty

Used CompTIA computer codes to document hardware failures in the process management software

Performed quick checks to attempt to resolve hardware problems. If problems were not able to be resolved, we performed more intrusive troubleshooting before replacing any defective parts.

Used manufacturer guides to take apart laptops

Reimaged laptops when needed

General DeBug Computer Repair Solutions Desktop Support Technician - Internship

Memphis, TN June 2013 – January 2014

Troubleshooting hard drive, memory, power supply, and motherboard issues on workstations

Reset passwords and created domain accounts using Active Directory Users and Computer tool

Used Symantec Ghost to capture image and push out image to computers

Used Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows XP and Windows 7 computers

Involved with migrating from on premise Exchange 2007 and SharePoint to Office 365; created Outlook profiles and upgraded MS Office 2003 and 2007 to MS Office 2013

Migrated Windows XP machines to Windows 7; added new Windows 7 machines to the Windows domain

Migrated and reconfigured users Windows profiles after the desktop migration; reconfigured Outlook, mapped network drives, etc.

New Breed Logistics Quality Control Coordinator Olive Branch, MS August 2010 – July 2014

Assisted in new business project start-up; including gathering and communicating business requirements, interacting directly with customers

Active participant in execution and rollout of the new business project.

Lead, support, train, and motivate employees to reach performance and quality goals. Inspects in-process and/or finished production assemblies and sub-assemblies for performance to quality assurance standards

Working from API work instruction giving from Value Added Services engineering team to established operating procedures for new incoming projects.

Inventory Control Clerk June 2008 - August 2010

Responsible for identifying, resolving, and finding the root causes of discrepancies and other related inventory errors.

Reduced inventory variances to less than 3% by performing blind weekly cycle counts and full inventory counts quarterly.

Assisted in the implementation of a new warehouse management system for the southern region of the company.

Increased replenishment accuracy 15% by installing an RF scanner to aid in department replenishment cart counts that eliminated the need for paper picking and improved over all USDC operations.

Technicolor Inventory Control Clerk Memphis, TN July 2007- May 2008

Provide expertise and proactive analysis for process design, revision, implementation, and improvements.

Investigate nonconformance issues, and provide root cause.

Forklift Experience

Pallet Jack, Reach Truck, Dock Stocker, Sit-down Forklift, Clamp forklift, Slip-sheet forklift, Zamboni, and Cherry/ Order Picker

Volunteer Experience

Ida B Wells Museum help events and preparing reports for the museum coordinator.

Relay for life service member with the Holly Springs Cowboys.

Member of the Holly Springs Cowboys boys and girls club back to school retreats for kids.

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