Customer Service Retail Merchandiser
Resume:
Rachel Washington
Birmingham, AL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Merchandiser
The Polo Truck - Birmingham, AL
March 2016 to Present
Answer Phones, place orders, take measurements of clothing items for customers, ship items to customers, keep all clothing neat and in order, and handle money. Cashier/Customer Service
Winn- Dixie - Fultondale, AL
November 2014 to Present
Responsibilities
• Greet customers as they arrive at the store and provide them with information about products and/ or services
• Respond to customers’ complaints and resolve their issues
• Take payment in exchange of items sold
• Bag, box and wrap purchased items
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
• Process exchanges and refunds
• Ensure that all checkout counters have enough cash
• Process credit card and check payments
• Weigh items and determine prices of the same
• Issue trading stamps and gift cards
• Perform the duties of customer service representative when required
• Ensure management of daily cash accounts
• Maintain periodic transaction reports
• Ensure maintenance of check out areas
• Resolve customer complaints in a proactive manner
• Open and close tills
• Keep the work area tidy and clean
Accomplishments
N/A
Skills Used
Communication skills, organizational skills, and computer skills Caregiver
HomeRN - AL
May 2023 to February 2024
I was a caregiver for two older ladies and I would drive them to church. meeting, doctors appointments, and even family events. I also was responsible for cooking their food, helping them get dressed in the morning, make sure they took all of their medications each day and I would also go grocery shopping for them to get food and personal items. One of the ladies had a weekly hair appointment that I took her to each week.
Asset Protection Associate
Academy Sports & Outdoors - Trussville, AL
August 2013 to January 2014
Responsibilities
Greet customers, monitor and accurately report stolen merchandise to management, report damaged/ destroyed merchandise, & identify customers entering the store with return merchandise. Accomplishments
While I was there I always received compliments about my excellent customer service from customers. And even received rewards for that.
Skills Used
Excellent customer service, organizational skills, and observing skills. Sales Associate
Macy's - Hoover, AL
October 2012 to February 2013
Responsibilities
Greet customers, handle money, answer phones, clean fitting rooms, operate cash register, open and close register at the end of shifts, and met sales goals. Accomplishments
I received numerous compliments for my managers about my customer service. Skills Used
Customer service skills and communicating skills
Sales Associate
Belk - Hoover, AL
June 2008 to January 2009
Responsibilities
Handling money, operating a cash register, helping customers, answering phones, cleaning fitting rooms,
& opening and closing the register for each shift. Accomplishments
I received a digital camera for my excellent customer service skills. Skills Used
Customer service, communication skills
Education
Certificate in Cosmetology
Southeaster School Of Cosmetology - Birmingham, AL 2010 to 2011
Diploma in General Studies
Minor High School - Adamsville, AL
2002 to 2005
Skills
• Merchandising
• Cash Handling
• Computer Skills
• Communication Skills
• Customer service
• Time management
• Driving
• Senior care
• Assembly
• Warehouse experience
• Heavy lifting
• Caregiving
• English
• Medication administration
• First aid
• Communication skills
• Cooking
• Sales
• Leadership
• Leadership
• Sales
• Merchandising
• Cash register
• Cash handling
• Cleaning
• Care plans
• Maintenance
• Computer skills
• Home & community care
• Hospitality
• Patient care
• Dementia care
• Home health
• Meal preparation
• Vital signs
• Home care
• Floor care
• Commercial cleaning
Certifications and Licenses
Driver's License
February 2022 to August 2025
I am a very safe and cautious driver.
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