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PLESHETTE ADKINS

**** ****** ****, **** ****, CA 95628 / 916-***-**** ad4dvb@r.postjobfree.com

https://www.linkedin.com/in/padocumentservices/

PROFESSIONAL EXPERIENCE

caltrans

Right of Way Agent May 2022 - Present

Right of Way Agent – Prepares organization’s need for additional land, office space and improvement of roads for the safety of the public. Researches, negotiates and elects to purchase short- and long-term lease of land agreements and right of way for construction that meet the organization’s goals. Handle all land related legal issues, including transfers of titles and deeds, construction, mortgage concerns, and zoning. Prepares resolutions and other legal forms related to land acquisitions. Contributes to moderately complex aspects of a project and works independently and collaboratively engineering, appraisal and design teams. WESTMINSTER TITLE COMPANY

Branch Manager/Escrow Officer May 2022 – December 2022 Escrow Officer - Oversees daily escrow activities. Works with internal and external customers to manager all aspects of a sale, resale, or refinance transaction. Clear title to ensure that all liens, judgements are paid off at close of escrow. Answers questions and provides guidance regarding products, services, or policies. Manage the entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, TRID and company requirements and other written instructions. Maintains existing client base and manages ongoing client and business challenges. Works with sales department to ensure best working relationship with clients. Performs audits and recommends corrective actions. Executes corrective actions. Handles complex or escalated issues. Acts as a central point of contact on all escrow files. In charge of the customer service satisfaction. May research and address inquiries regarding specific transactions and work directly with the title department, legal and/or claims department as needed, data entry of sensitive information. Knowledge of closings in different states. Very Familiar with TX, FL, AZ, WA, CO, GA, TN, IL, ID etc... Timios title and escrow company, roseville, Ca, United States Branch Manager/Escrow Officer April 2020 - April 2022 Branch Manager/Escrow Officer - Oversees daily activities of an escrow branch. Supervises staff while responsible for coaching, mentoring, and training of all branch escrow staff. Manages workflow and resolves escalated issues. Aligns branch goals with business unit goals. Provides input to senior corporate officers. Works with internal and external customers to manager all aspects of a sale, resale, or refinance transaction. Answers questions and provides guidance regarding products, services, or policies. Manage the entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, TRID and company requirements and other written instructions. Maintains existing client base and manages ongoing client and business challenges. Works with sales department to ensure best working relationship with clients. Quality improvement conducts performance reviews and recommends hiring and termination actions. Performs audits and recommends corrective actions. Executes corrective actions. Handles complex or escalated issues. Acts as a central point of person for branch employees. In charge of the customer service satisfaction of branch customers. May research and address inquiries regarding specific transactions and work directly with the title department, legal and/or claims department as needed, data entry of sensitive information. Knowledge of closings in different states. Very Familiar with TX, FL, AZ, WA, CO, GA, TN, IL, ID etc...

PA Document Services, Mather, CA, United States

Owner August 2006 – 2020

Owner/Document Specialist – Specializing in the preparation of legal recording documents for non-title-escrow transactions: Grant Deeds, Affidavit of Deaths, Release of Liens and Judgements, Power of Attorneys, Deed of Trusts, Promissory Notes, Trusts, Creation of documents from scratch, data entry of sensitive information. LAND HOME FINANCIAL SERVICES, Inc., ROSEVILLE, CA, United States Closer/Funder July 2016 – May 2018

Operations Closing Manager - Responsible for managing a team of Loan Closers, to ensure critical closing documents for mortgage loans are being adhered to for all mortgage compliance laws and regulations. Major areas of responsibility include: Train, coach and assist qualified staff with issues and questions. Quality improvement prepare training documentation to assist current 2

employees and new hires with efficient and effective training. Maintained and monitored processes necessary to ensure quality and accuracy of client information, data entry of sensitive information. Liberty Home Equity Solutions, Inc., Rancho, Cordova, CA, United States Operations Team Lead/Doc Drawer January 2012 – May 2016 Operations Team Lead – TRID Experience – Quality improvement, train, coach and manage qualified staff. Review title policies, appraisal and escrow instructions for correct property address, vesting and legal description. Determine and document discrepancies between the file and loan origination system. Verify rate, origination charges and loan fees are accurate. Reference GFE and TIL and identify if loan is in compliance. Train new employees, answer questions from closers, funders, and processors. Assist in logging in signed loan document packages and assign to funders. Assist funders in stacking and reviewing signed loan documents. Meet and exceed expected turn times and quantity standers per company policy. Maintain turn times and high level of customer service to all internal and external customers. Review document accuracy after every system enhancement, data entry of sensitive information. Stop N Go Driving N Traffic School, Roseville, CA, United States Owner/Human Resource Manager/Traffic Instructor February 2006 - January 2012 Human Resource Manager - Leads the development of department goals, objectives, and systems. Provides leadership for Human Resources strategic planning. Establishes HR departmental measurements that support the accomplishment of the company's strategic goals. Manages the preparation and maintenance of such reports as are necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment. Develops and administers programs, procedures, and guidelines to help align the workforce with the strategic goals of the company. Participates in executive, management, and company staff meetings and attends other meetings and seminars. Manages the development and maintenance of the Human Resources sections of both the company website, particularly recruiting, culture, and company information; and the employee Intranet, wikis, newsletters, and so forth. Utilizes the HRIS system to eliminate administrative tasks, empower employees, and meet the other needs of the organization. Coordinates all Human Resources training programs and assigns the authority/responsibility of Human Resources and managers within those programs. Quality improvement, provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports. Leads the implementation of the performance management system that includes performance development plans (PDPs) and employee development programs, focusing on employee retention by creating a positive, motivational work environment. Establishes an in-house employee training system that addresses company training needs including training needs assessment, new employee onboarding or orientation, management development, production cross-training, the measurement of training impact, and training transfers, data entry of sensitive information, source, attract and close passive and referred candidates, manage the full-cycle recruiting process with an emphasis on building strong hiring manager partnerships, candidate advocacy and strategies that lead to timely fulfillment of open positions, leverage multiple sourcing strategies and channels including your external network, creative web searches and internal referrals to provide high quality candidates, strategize different ways to build talent pipelines and execute on tactical research, referral generation, events and sourcing campaigns, manage interview and hiring decision-making process with both interviewers and hiring managers. Chicago Title Company, Sacramento, Ca, United States Branch Manager/Escrow Officer March 2004 - March 2006 Branch Manager/Escrow Officer - Oversees daily activities of an escrow branch. Supervises staff while responsible for coaching, mentoring and training of all branch escrow staff. Manages workflow and resolves escalated issues. Aligns branch goals with business unit goals. Provides input to senior manager. Works with internal and external customers to manager all aspects of a sale, resale or refinance transaction. Answers questions and provides guidance regarding products, services or policies. Manage the entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, TRID and company requirements and other written instructions. Maintains existing client base and manages ongoing client and business challenges. Works with sales department to ensure best working relationship with clients. Quality improvement conducts performance reviews and recommends hiring and termination actions. Performs audits and recommends corrective actions. Executes corrective actions. Handles complex or escalated issues. Acts as a central point of person for branch employees. In charge of the customer service satisfaction of branch customers. May research and address inquiries regarding specific transactions and work directly with the title department, legal and/or claims department as needed, data entry of sensitive information.

Skills

Microsoft Word, Excel, Outlook, Publisher, PowerPoint, Visio, Microsoft Office, Type 70 WPM and 10-key by touch, Data Entry - 10500+ Keystrokes per minute, can adapt to any computer system or program. KEY Skills

Strong communication skills, both verbal as well as written, critical thinking skills, reading comprehension skills, listening skills and ability to effectively understand what people are saying, effective time management skills, persuasion skills, judgement and decision- making skills, knowledge about management and effective use of personal resources, clerical knowledge such as maintaining file 3

records, word processing, designing forms, etc., knowledge of providing customer and personal service, knowledge about legal codes, government procedures, court procedures, executive orders, etc., necessary knowledge about computers, coordinates and prepares documentation for presentations, mentoring and coaching, effective problem solver; prioritize and manage heavy work flow without direct supervision, “Can do” attitude; work cooperatively with others, strong organizational/time management skills and multi-tasking abilities, ability to maintain confidentiality and to be self-motivated and team oriented, ability to evaluate and respond quickly in an efficient manner to customers, ability to adapt to a changing environment while continuing to perform at high standards, ability to perform basic mathematical calculations, detail-oriented; flexible and creative, research, leadership, management, document management, logistics management, performance management, organizational effectiveness, business operations, management principles and practices, studied quantitative and qualitative analysis. Education

Argosy University, AZ, United States

MS in Human Resource Management, Graduation – August 2018 Final Graduate GPA 4.0/Summa Cum Laude

Argosy University, AZ, United States

BA in Psychology - Human Resource Management, Graduation – September 2015 Final Undergraduate GPA 3.91/Summa Cum Laude