Lindsay M. Bryant

Coldwater, Mississippi ● P: 662-***-**** ● E: ad4dtt@r.postjobfree.com

Professional Summary

Bringing over a decade of diverse expertise in Customer Service, Billing and Sales, coupled with eight years of dedicated service in the Insurance Industry. Committed to philosophies on fostering progress through the assurance of security. Purpose is to empower individuals to embrace the present and pursue the future with confidence. Stands by promise to provide protection for the unexpected, delivered with utmost care for missions, projects, customers and Company growth. Key Skills and Competencies

Reimbursement ● Eligibility ● Quality Assurance ● Prior Authorization ● Strategic Appointment Coordination Billing ● Program Support ● Diverse Administrative Expertise ● Customer Notification Enhancement ● Data Entry Goals & Shortcomings ● Customer Liaison ● Positive Interactions ● Resourceful ● Financials & Recordkeeping Research and Analysis ● Document Drafting ● Problem-Solving ● Continual Learning & Adaptation ● Resourceful Career Highlights

Rapid Advancement - promoted from Level 7 to Level 8 Insurance Representative within 10 months at Liberty Mutual Top Tier Customer Service - excelled as Licensed Agent: Insurance, Personal Lines at AAA, promoting Sales & Referrals Dynamic Role - fulfilled a dual role in Service and Sales, demonstrating a heart for Member’s while driving Promotions Professional Experience

Insurance Representative: Gold Trusted Advisor, Customer Service Liberty Mutual Insurance Group - Remote Setting August 2022 to Present

● Swift Advancement: promoted from Level 7 to Level 8 within 10 months, showcasing proficiency in product education

● Performance Excellence: maintains high standards, exceeding metrics in schedule adherence and call handling time

● Dynamic Call Center Role: handling consecutive inbound calls, over 6400 calls in 2023 with a structured schedule

● Billing Precision: manages billing systems intricacies, identified transaction impacts on premiums, plans and fees

● Policy Expertise: interprets insurance policy contracts expertly, ensuring comprehensive understanding for customers Manager: Office Operations

Private Company - Remote Setting September 2020 to August 2022

● Administrative Oversight: managed work-from-home administrative tasks such as invoicing, data entry and payroll

● Project Coordination: organized virtual projects, collaborate with departments and closely work with employees

● Procedural Implementation: ensured efficient virtual workflows and maintained a high standard of operations

● Versatile Clerical Support: handled diverse clerical tasks including email correspondence and vendor communication Packer: Warehouse and Return Operations

Amazon Warehouse - Olive Branch and Southaven, MS October 2020 to April 2021

**previously held position 2019**

● Inventory Management: sustained inventory and budgets for each task independently, optimizing resources

● Maximized Productivity: packaged products meeting Amazon's quality standards, achieving 100% accuracy

● Collaborated Effectively: partnered with a team to meet tight deadlines in a high-volume environment

● Maintained Safety Standards: ensured cleanliness and organization, adhering to safety protocols

● Quality Assurance Focus: executed packaging with meticulous attention to detail and commitment to excellence Lindsay M. Bryant P: 662-***-**** ● E: ad4dtt@r.postjobfree.com Licensed Agent: Insurance, Personal Lines

AAA Insurance - Southaven, MS January 2020 to September 2020

● Relationship Building: fostered strong customer relationships to generate leads & referrals, contributing to development

● Compliance Management: ensured adherence to company licensing, agency and carrier compliance requirements

● Partnership Maintenance: upheld partnerships with insurance representatives and underwriters, serving as a liaison

● Diverse Insurance Offerings: offered a comprehensive range of personal lines and life insurance products

● Appointment Coordination: scheduled appointments and recommend personalized insurance solutions based on needs Licensed Agent: Insurance

Cooke Insurance Center - Hernando, MS September 2014 to July 2019

● Continuous Education: completed licensing & ongoing education requirements to stay abreast of industry developments

● Digital Policy Mastery: utilized online resources for auto policies, delivering confident, accurate and information

● Knowledge Management: developed and sustained expertise in products, procedures, and technical systems

● Data Accuracy: tracked precise data in computer systems while employing upselling skills to educate customers

● Customer-Centric: analyzed customer and agent needs, offering expert advice to ensure satisfaction & business growth Education

Delta Technical College, Southaven, MS - Medical Assisting Certification Areas of Expertise

Data Analyzing, Credential Verification, Business Intelligence, Abstraction, Negotiation, Data Entry Interpersonal Communication, Database Management Systems, Data Privacy, Conflict Resolution 10+ years, Customer Service - Billing -Sales

8+ years, Insurance Industry Experience

3+ years, Remote Work Excellence

Technical Skills

MS Office Suite, Excel, Word, Google Workspace, QuickBooks, Web-Based Tools, Computer Literacy, Digital Organization

● 83+ WPM with 100% Accuracy ●

"Dedicated to turning challenges into triumphs, bringing innovation and excellence to the Team"