Customer Service Office Assistant
Resume:
Niakia Winfrey, MBA
(C) 281-***-**** ********@*****.***
Professional Summary
High-performing administrative assistant with a passion for the Healthcare Industry. Over ten years of experience impacting positive organizational outcomes through communication, time management, and customer service. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.
Education
University of Houston- Victoria, TX
•Master of Business Administration in Management
•Bachelor of Business Administration in Healthcare Administration
SKILLS SUMMARY
•Communications-
•Problem-Solving-able to identify the root of a problem. Then analyzing potential solutions.
•Record-keeping-maintaining important information while inputting various types of data a timely manner.
•Customer Service- able to adapt by demonstrating interpersonal skills.
•Team Player-able to collaborate with others.
•Time Management-by reducing procrastination while utilizing the optimal productivity in the time allotted.
Work History
Administrative Office Assistant, Previous Experience
Spiro Energy Solutions, LLC, Houston, TX
•Deliver polite and professional assistance via phone, email, and mail to clients and staff.
•Process returned voided royalty checks in BOLO (oil and gas accounting software).
•Managed Bolo exhibits for clients by utilizing Microsoft excel creating a focal point within network for departments to monitor progress within the company.
•Curated interpersonal interactions between clients and staff organizing meetings and delivering and facilitating messages using multi-line answering phone systems.
•Filed and scanned documents for dispersal by fax, email, or courier.
•Lead Office Assistant I, 11/2021 to 06/2022
Lead Office Assistant I, 11/2021 to 06/2022
Memorial Hermann Hospital, Houston, TX
Cataloged on average 160 patient medical files by Obtaining, verifying, and inputting complete and accurate demographic information on all accounts on the Epic system. Data base
Documentsed precise details of all patients to get properly scheduled by having therapy through Memorial or by Teir accommodations.
Oriented and trained employees on hospital policies, procedures, and electronic record input.
Revised patient files upon entry and conducted inquiries with other medical professionals to complete gaps in patient history.
Certified Nursing Assistant (CNA)/Receptionist, 08/2008 to 01/2015
Silverado Senior Living, Sugar Land, TX
•Functioned as resident’s main caregiver and effectively communicated between patients, nurses, doctors, and families.
•Observe and recorded residents assisted daily living (ADLs); checked vital signs, weight, food intake, mobility, and personal hygiene,
•Preformed preventative measures to ensure residents safety within CNA guidelines.
•Monitored switchboard and responded to resident’s request or dispatched team members to provide assistance
•Provided additional support to nurses with duties such as answering calls, relaying messages, and organizing patients’ medical records.
•Cultivated a positive and secure atmosphere for residents and family members.
•Received 97% positive feedback based on a post-care survey.
References:
Sharon Montague
Principal Consultant
Spiro Energy Solutions
Email: *********@********************.***
Natashia Greene
Office Manager
Memorial Hermann Hospital
Email: ***********@*****.***
Mobil: 817-***-****
Chairmaine Yarbrough
JIB Manager
Amplify Downtown Houston
Email: ***********.*********@*************.***
Mobil:281-***-****
Linda Levenson
Social Service Coordinator
Silverado Senior Living
Mobil: 281-***-****
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