F. BRIAN GEE

*** ******** ***** ******, ******* *6606

251-***-**** Mobile

ad4dtk@r.postjobfree.com

Excellent communicator with 17 years of experience working in a demanding call center environment as a Collection Specialist and Customer Service Representative

● Telecommunication skills● Adaptability● Courteous demeanor● Active listening skills

● Creative problem solver● Excellent communication skills● Seasoned in conflict resolution

● Energetic work attitude

EXPERIENCE

07/22 TO 02/24

MEMBER SERVICES REPRESENATIVE NEWITY MARKET

CUSTOMER SUPPORT THROUGH MULTIPLE CHANNELS

CREATE AND CLOSE SUPPORT TICKETS

UTILIZED CRM SOFTWARE

TECHNICAL SUPPORT VERBALLY AND WRITTEN

09/20 TO 06-22

CSR 4, SC Contact Center

Assist with Placing orders

Payment specialist

Assist with lost orders & returns

Resolve past due Balances

11/2016 TO 08/2020

CUSTOMER SERVICE TEAM LEAD, Charter Communications

Assist Reps in finalizing orders in order placement tools

Handle escalated calls

Review and monitor calls for learning opportunities

Train new and current reps on promotions and sales techniques

03/2015 TO 10/2016

Customer Retention Specialist, Alliance Data

Debt resolution of accounts 6 months past due or prior

Prevent accounts from being charged off by utilizing hardship programs

Adhere to FDCPA Guidelines

Work from dialer system to optimize contact ratio

06/2011 TO 02/2015

Collection Specialist 3, Pinnacle Recovery

Negotiated payment arrangements on past due receivables

Researched open account balances that were completely or partially unpaid

Initiated collection activities through telephone calls, letters and emails

Documented all consumer contacts on system of record

03/2007 TO 05/2011

COLLECTOR 4, AFNI / CREDIT VERIFICATION

Responsible for making at least 100 calls per day to debtors.

Skip Traced delinquent clients/debtors to new addresses by inquiring at post offices,

Telephone companies, credit bureaus, or through the questioning of neighbors.

Advised debtors of necessary actions and strategies for debt repayment.

School

University of Cincinnati

ASSOCIATES DEGREE

References and additional jobs are available upon request

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