Customer Service Specialist
Resume:
RAYMOND
LEGLEITER
********@*****.***
Crestview, FL 32539
Knowledgeable and dedicated customer service professional with extensive experience in Major Appliances/Electronics Service and Extended Warranty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
Unemployed - Unemployed
10/2023 - 03/2024
Was unemployed due to medical issues
UMASS - Student Advisor
Work From Home • 08/2023 - 09/2023
Asurion - Customer Service Specialist
Remote • 08/2014 - 06/2023
Quantum Service - Inventory Audit Supervisor
Pensacola, FL • 06/2011 - 01/2013
Foot Locker - Trainer
Junction City, KS • 08/2000 - 06/2011
WORK HISTORY
Enhanced student retention by providing personalized academic guidance
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Improved student satisfaction by offering tailored resources for academic success and career development.
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Assisted students in overcoming challenges with effective problem- solving strategies, leading to higher levels of achievement.
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Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
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• Completed physical inventory counts each month.
• Audited and corrected discrepancies in inventory numbers. Recorded information, shortages, and discrepancies to keep records current and accurate.
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Mentored new hires, resulting in stronger staff development and increased productivity.
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Monitored and reported trainee progress, introducing new learning tools to address individual needs.
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Analyzed team performance and identified opportunities for additional training.
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SKILLS
• Senior Leadership Support
• Customer Order Management
• Project Management
• Energy Conservation
• Customer Service
• Call Centers
Effective Written and Verbal
Communication
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• Customer Service and Assistance
• Creative Solutions
• Problem Resolution
• Regulatory Compliance
• High-Volume Call Environments
• Complex Product Knowledge
• Special Projects
• Complex Transactions
• Microsoft Office
Saint Justin Catholic School
Santa Clara, CA
High School Diploma: Basic Studies
Institure For Business And
Technology
Santa Clara, CA • 06/1990
Industrial Electronics Technology
EDUCATION
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