RAYMOND

LEGLEITER

ad4dsw@r.postjobfree.com

850-***-****

Crestview, FL 32539

Knowledgeable and dedicated customer service professional with extensive experience in Major Appliances/Electronics Service and Extended Warranty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

PROFESSIONAL SUMMARY

Unemployed - Unemployed

10/2023 - 03/2024

Was unemployed due to medical issues

UMASS - Student Advisor

Work From Home • 08/2023 - 09/2023

Asurion - Customer Service Specialist

Remote • 08/2014 - 06/2023

Quantum Service - Inventory Audit Supervisor

Pensacola, FL • 06/2011 - 01/2013

Foot Locker - Trainer

Junction City, KS • 08/2000 - 06/2011

WORK HISTORY

Enhanced student retention by providing personalized academic guidance

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Improved student satisfaction by offering tailored resources for academic success and career development.

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Assisted students in overcoming challenges with effective problem- solving strategies, leading to higher levels of achievement.

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Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

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• Completed physical inventory counts each month.

• Audited and corrected discrepancies in inventory numbers. Recorded information, shortages, and discrepancies to keep records current and accurate.

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Mentored new hires, resulting in stronger staff development and increased productivity.

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Monitored and reported trainee progress, introducing new learning tools to address individual needs.

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Analyzed team performance and identified opportunities for additional training.

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SKILLS

• Senior Leadership Support

• Customer Order Management

• Project Management

• Energy Conservation

• Customer Service

• Call Centers

Effective Written and Verbal

Communication

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• Customer Service and Assistance

• Creative Solutions

• Problem Resolution

• Regulatory Compliance

• High-Volume Call Environments

• Complex Product Knowledge

• Special Projects

• Complex Transactions

• Microsoft Office

Saint Justin Catholic School

Santa Clara, CA

High School Diploma: Basic Studies

Institure For Business And

Technology

Santa Clara, CA • 06/1990

Industrial Electronics Technology

EDUCATION

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