EMPLOYMENT HISTORY

OCT **** - JAN ****

Assistant Property Manager, Pennrose Management, Cleveland, OH Managed 186-unit property, ensuring timely processing of recertifications and rent Spearheaded weekly team meetings to facilitate task completion and enhance productivity Handled all move-ins, including lease creation and execution, ensuring seamless tenant transitions Resolved resident conflicts, fostering a harmonious living environment Maintained strong relationships with external vendors, enhancing service delivery Optimized 180-unit property operations, ensuring timely recertifications and efficient rent processing. Boosted tenant satisfaction by promptly addressing & resolving issues. Analyzed tenant feedback to drive improvements in property management processes. Implemented innovative tenant engagement strategies, enhancing community relations. Ensured accurate lease documentation, minimizing legal risks. Eagerly embraced new property management technologies to streamline operations. MAY 2023 - FEB 2024

Community Manager, The NRP Group, Cleveland, OH

Spearheaded a team to ensure the successful management of a 50-unit tax credit building Implemented innovative strategies to maintain daily property needs, enhancing operational efficiency Leveraged analytical skills to protect assets, ensuring financial stability and growth Navigated complex HUD, PBRA, TAX Credit HOME units, and Market Rate regulations Elevated Cornerstone Senior's success by leading a team to meet all property needs and asset protection. Optimized 50-unit building's operations, achieving significant efficiency & financial growth. Introduced cutting-edge strategies to streamline daily property management, enhancing asset value. Drove Cornerstone Senior's success by pioneering a team-focused approach to property management. Employed analytical expertise to safeguard assets, fostering financial stability and expansion. Fostered a collaborative team environment, ensuring the success of property management tasks. FEB 2023 - MAY 2023

Assistant Property Manager, ALLIED PROPERTY MANAGEMENT, Cleveland, OH Oversaw daily operations of 3 properties totaling 186 units, ensuring seamless functionality Amplified Net Operating Income (NOI) via strategic financial management, reducing delinquencies Fostered team collaboration through daily meetings, driving performance Managed vendor relationships for scheduled services, ensuring quality and timeliness Boosted tenant retention and satisfaction through innovative property enhancement strategies Managed operations for 186 units across 3 properties, enhancing NOI by streamlining costs and improving tenant satisfaction.

11512 continental ave, Cleveland, 44104

ad4dsu@r.postjobfree.com

+1-216-***-****

JOSLYN BROWN

PROPERTY MANAGER

27 years old, Driving license UD172876

PROFESSIONAL SUMMARY

Property Manager with 3+ years of experience excels in leading teams to enhance operational efficiency and financial stability in residential properties. Demonstrates proficiency in time management, computer skills, and customer service, alongside a strong ability to oversee seamless tenant transitions and maintain high satisfaction levels through effective conflict resolution. Leveraging innovative strategies and meticulous attention to detail, this professional is adept at ensuring the success and growth of assets. EMPLOYMENT HISTORY

OCT 2022 - JAN 2023

Assistant Property Manager, Pennrose Management, Cleveland, OH Managed daily operations of 186-unit property with 3 phases, ensuring efficient rent processing and maintenance request handling

Spearheaded team meetings and regional meetings, fostering collaboration and enhancing team productivity Oversaw all move-ins and lease executions, maintaining high-quality resident communication and conflict resolution Trained leasing agent, improving leasing process and increasing move-in rate Successfully operated as the sole manager onsite for three months, maintaining property operations and resident satisfaction

MAY 2023 - FEB 2024

Community Manager, The NRP Group, Cleveland, OH

• Community Manager

• The NRP Group - Cleveland, OH

• May 2023 to February 2024

• Tax Credit Porperty- Accepts Choice Voucher, Eden Voucher

• Team meetings

• Review Property Score

• Maintain Delinquency

• Customer Service

• Leasing

• Recertifications

• 1 person office

• Financial analyst of properties budget

• Communicate with the outside vendors to achieve outside work needed

• Lead team in overall property goals

• Upkeep NOI

• Create yearly budget

• Complete variance reports

• Month end

• Lease

• Recertifications

• Resident Services

• Help with unit turns when needed

• Bi-Annual unit inspections

• Daily and Monthly Inspections

FEB 2023 - MAY 2023

Assistant Property Manager, ALLIED PROPERTY MANAGEMENT, Cleveland, OH

• Assistant Property Manager

• ALLIED PROPERTY MANAGEMENT - Cleveland, OH

• February 2023 to May 2023

• • 186 units 3 Properties, Cinventional Housing

• • Open Property,Close Property

• • Manage daily operations

• • Morning meetings and director of the

team

• • 4 Manage NOI, decrease delinquency and variances and increase NOI

• • Complete evictions

• • Complete renewals

• • Upkeep communications with venders and schedule services Process Invoices

• • Weekly regional manager meetings to find ways to improve quality of property and work

• • Process Rent

• • Complete WAR and OCR reports

• • Execute leases

• • Upkeep resident communication

• • Upkeep make ready board

• • Find ways to improve the property

EMPLOYMENT HISTORY

MAY 2022 - AUG 2022

Leasing Consultant, Vesta Property Services, independent management service, Cleveland, OH Managed leasing process for 500-unit property, ensuring compliance with tax credit and public-based rental assistance regulations

Processed applications meticulously, conducting credit and criminal checks for potential tenants Oversaw readiness of vacant units, coordinating lease signing and move-in procedures Trained incoming leasing agents, fostering a collaborative work environment Collected rent and handled multi-line phone system, demonstrating excellent organizational skills MAY 2020 - MAY 2021

Assistant Manager, ABC MANAGEMENT, Cleveland, OH

Managed tenant relations, handled inquiries, and ensured prompt resolution of issues. Spearheaded the completion of work orders and coordinated with vendors, enhancing property maintenance. Oversaw annual recertifications, interim certifications, move-ins, and move-outs, ensuring regulatory compliance. Successfully collected rent and conducted full lease-outs, contributing to revenue generation. Leveraged expertise in HUD Housing, Tax Credit, and Section 8 Project-based schemes to manage 208 units across 3 properties.

MAY 2020 - MAY 2021

Assistant Manager, ABC MANAGEMENT, Cleveland, OH

• Assistant Manager

• Tax Credit, Public Based Rental Assistance, Accepts Choice Voucher (Section 8)

• Assist all residents and possible residents, answer phones, cover grounds, create and complete all work orders, complete annual recertification's, interim certifications; move ins and move outs, collect rent, place orders, Full lease out ; monthly pre- close. Schedule with vendors for work to be completed for the property. submit rent; 208 units 3 properties

HUD Housing experience

Tax credit experience

Section 8 Project based experience

OCT 2019 - FEB 2020

Dental Assistant, Hudec Dental, Cleveland, OH

Collaboratively assisted dentist in executing treatment plans Innovatively utilized intraoral imaging to enhance patient diagnostics Managed appointment scheduling with an analytical focus on efficiency Achieved a supportive environment through detailed x-ray procedure Enthusiastically contributed to patient care, boosting overall satisfaction JAN 2019 - JUL 2019

Dental Assistant, Refresh Dental, Cleveland, OH

Executed chair-side assistance across multiple dental offices, showcasing adaptability Performed precise dental impressions and charting, demonstrating attention to detail Managed sterilization procedures, ensuring a safe and hygienic environment Conducted perio charting and x-rays, showcasing technical proficiency Contributed to patient satisfaction by providing efficient and supportive dental care NOV 2016 - MAR 2017

Sales Consultant, S&P Data, LLC, Cleveland, OH

Managed multiple systems simultaneously to deliver optimal customer service Initiated unique entertainment experiences through inbound calls Expertly set up various services including DirecTV, AT&T, and Mediacom Effectively navigated dual monitors for efficient task execution Contributed to customer satisfaction by ensuring seamless service setup Efficiently managed inbound calls, enhancing customer experience by setting up various entertainment services. Navigated through multiple systems on dual monitors to accurately set up services like DirecTV and AT&T. EDUCATION

MAR 2018 - JAN 2019

Certification in Dental Assisting, Remington College-Cleveland Campus, Cleveland, OH Dental Assisting

SKILLS

Customer Service Sales

Telephone Skills Communications

X-rays Chair Side and Procedure Preparation

Impressions Dental Assistant

Dentrix Scheduling

CPR Infection Control

Dental Inventory

Sterilization Receptionist

Word Retail Sales

Time Management Property Management

Analysis Skills OneSite

Assistant Manager Experience Tax Experience

Supervising Experience LIHTC

Management Fair Housing Regulations

Account Reconciliation Negotiation

Office Management Accounts Payable

Project Management Anatomy Knowledge

Marketing Accounts Receivable

Insurance Verification QuickBooks

Microsoft Excel Data Entry

Computer Literacy Typing

Property Maintenance Yardi

SKILLS

Word Processing English

Microsoft Word Microsoft Office

B2B Sales Customer Support

Section 8 Call Center

Upselling Computer Skills

Filing Fair Housing Regulations

Office Management Supervising Experience

Negotiation Marketing

Upselling Sales

Accounts Receivable Budgeting

Microsoft Excel E.I.V

Leadership Market Rate

Accounts Payable Typing

Account Reconciliation Research

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