Rebecca Rivera

** *. *** *****, *********, NJ ***02 347-***-**** ad4dsj@r.postjobfree.com

Career Objective

To work in a growing company where exceptional ability to multi-task, solve problems, work effectively in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers

Professional Experience

SGS North America

Program Specialist, October 2021- Present, Fairfield, NJ

•Closely work with Key Account Managers and Sales Team to ensure that labs are testing samples in accordance to US ASTM Regulations.

•Manage Technical team members and report writers closely to quickly intervene on errors and/or delays.

•Quote incoming Samples according to U.S., Canada, and E.U. Standard Regulations

•Communicate and resolve issues in an effective and professional manner.

•Set up new accounts, issue credits and rebills as required.

•Assist Manager with all new hire trainings, price quoting other duties as assigned

Family Dental Practice of NJ

Front Desk Office Manager, August 2018–October 2021, Elizabeth, NJ

•Presented Dental treatment plans and assisted patients in making financial arrangements.

•Researched and resolved accounts payable discrepancies

•Prepared and attached all required claims documentation including referrals, treatment plans, and/or other required correspondence to reduce incidence of denial.

•Verified all Dental PPO/DMO and State insurances before all dental visits

•Answered a multiple phone line of incoming calls

•Assisted patients in understanding their dental benefits

•Added dental insurance payments to database and adjusted claims according to EOB.

•Organized Doctors schedule for vender and staff meetings.

DR. DENTAL

Client Specialist, October 2015- August 2018 Edison, NJ

•Managed files, reports, billing of copays, deductibles, and outstanding balances

•Checked patients in and out of dental facility

•Processed all insurance Dental claims ensuring timely submission for company or patient compensation

•Submitted pre-treatment estimates to insurance companies prior to patient treatment

•Contacted insurance companies on outstanding dental claims.

BANKER DENTAL ASSOCIATE

Front Desk Receptionist, September 2014-October 2015, Elizabeth, NJ

•Scheduled and confirmed dental appointments

•Filed and retrieved Patient Charts

•Read patient charting report before making an appointment

•Scanned all required documents into Eaglesoft Database

•Maintained office space clean, organized and up to par for all staff

•Other office duties included: Making and answering phone calls, responding to emails, faxing, registering new patients, verifying insurances and demographics.

Urban Health Plan

Administrative Assistant, September 2011-Agust 2014, Bronx, NY

•As the First point of contact all incoming patients, visitors, physicians, vendors and other individuals, were greeted in a courteous and professional manner.

•Collected and verified patient information and insurance coverage.

•Performed administrative duties as required.

•Answered and directed multiple lines of phone calls.

•Assisted Doctors with translation

Education

SUNY, Bronx EOC

Certified in Microsoft Office Word, September 9, 2011- January 1, 2012

NYACK College, Nyack, NY

58 Credits completed toward B.A. in Psychology, September 2005

Additional Skills

●Excellent customer service and communication skills

●Bi-lingual (Understand Spanish & English)

●Exceptional organizational skills

●Over Ten years of administrative duties and record Management Skills

●Computers literacy: Microsoft Word, MS Excel, MS Outlook and Power Point, Typing 55 wpm

●Quick learner who adapts easily to new situations

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