Carole Shafer, SPHR

Fredericksburg, Virginia, United States

ad4dsc@r.postjobfree.com

linkedin.com/in/caroleshafer

Summary

SPHR certified Human Resources professional with unique background resulting in strong organizational experience covering all aspects of Human Resources. Proven hands-on experience developing and leading a team, Employee Relations, policy implementation, compliance, recruiting, payroll and team management. Implemented Employee Portal and converted paper-based recruiting system to electronic system. Project manager for transition from Zenefits (HRIS) to Paychex.

Manufacturing Government Contracting Lead Electronic System Update and Implementation

Human Resources Department Management Recruiting & Staffing HRIS Established Departments HR Staff Management Employee Relations Benefits Administration Coaching Develop and Deliver Training Succession Planning Service Contract Act Administration

ADP Workforce Now, HRB, HRX Paychex Implementation Lead HRIS MS Suite PowerPoint Dropbox

Smartsheet Compliance tracking system On-Line Search Tools and Social Media Workers' Comp Insurance

ad4dsc@r.postjobfree.com

I bring experience in managing Human Resources functions in various backgrounds and settings. I have hands- on experience in recruiting, setting up HRIS systems, writing and implementing policies and procedures and lead stand-up training for systems. I have strong computer and project management skills with proven hands on experience and results.

I have detailed accomplishments and projects for each position held below. Please contact me to discuss my background and your needs. Experience

Senior Director Human Resources

ACI Federal™

Aug 2018 - Present (5 years 7 months)

Senior Director for government contractor responsible for Human Resources. Took over department for a rapidly growing company.

Lead company implementation of Paychex payroll, time and attendance, and HRIS

Massive data clean up effort for incumbent HRIS system scheduled for update

Assist Talent Acquisition Manager in training, coaching and supporting recruiters

Updated employee handbook

Developed and implemented New Hire Orientation

Supervised Human Resources staff member

Carole Shafer, SPHR - page 1

Responsible for Workers' Comp insurance coverage, applications, claims and management

Managed COVID-19 company response and organized return to office activities

Develop an Affirmative Action Plan

Human Resources Consultant

Roddy Creek Enterprises

Dec 2017 - Jul 2018 (8 months)

Provide full range Human Resources consulting and information to individual clients and individuals. Senior Human Resources Manager

idX Corporation

Jun 2017 - Nov 2017 (6 months)

Human Resources senior staff for manufacturing environment for company relocating facility from Maryland to Virginia. Accomplishments and projects included:

Managed complicated Worker Comp leave that involved FMLA and disability insurance needs;

Conducted a hostile work environment claim investigation, interviewed witnesses and individuals involved, wrote documentation and presented findings to senior management;

Conducted Open Enrollment meetings for Employee Welfare Benefits;

Reorganized department working alongside Corporate to take company from manual to electronic system environment.

HR Functions responsibility: Employee Relations, FMLA, Leave Of Absence, OSHA Log maintenance, accident investigation and Workers' Comp insurance claim and management, policies and procedures interpretation, coached senior management, oversaw ADP payroll, vendor management, invoice reconciliation,

Computer/Electronic experience: MS Office Suite (including PowerPoint), ADP Workforce Now, ADP Recruiting Management system.

Human Resources Business Partner

Serta Simmons Bedding, LLC

Jun 2015 - Jun 2017 (2 years 1 month)

Human Resources Business Partner for manufacturing plant. Accomplishments and projects included:

Drove compensation review process to increase hourly rates for production employees, included salary survey, recommendations, budgeting and defending recommendations to Operations Manager and District Vice President of Operations;

Converted numerous contract staff members to regular full-time staff resulting in significant cost savings;

Changed standard of using contract agencies for hiring to hiring directly saving the company money and making the process easier for new employees;

Participated in corporate-wide succession planning efforts concentrating on local facility working alongside Operations Manager to identify candidates, knowledge gaps, and training needs;

Recruited all levels of staff from production (assemblers, fork lift operators) to leadership (LEAN expert, supervisors, maintenance manager);

Redefined corrective action approach. New approach saved employees who were trainable to become better performers cutting recruiting and training expenses; Carole Shafer, SPHR - page 2

Conducted employee 'town hall' meetings and electronic surveys to measure employee engagement translating responses to Corporate;

HR Function Responsibilities: extensive employee relations, FMLA and leave management; OSHA reporting, Workers’ Comp; coaching supervisory staff; new hire orientation; develop and deliver formal

"stand-up" training.

ADP Workforce Now

Director, Human Resources

ROSNER AUTOMOTIVE GROUP

Oct 2011 - Oct 2014 (3 years 1 month)

Director of Human Resources of a large automotive group with 600+ employees and ten locations in two states. Accomplishments and projects include:

Converted manual recruiting and information system to electronic processes (installation, set up, maintenance, training and end user training and coaching;

Managed system updates from ADP HRB to ADP Workforce Now to meet the growing needs of the company;

Participated in staffing issues for acquisition adding three brands, benefits enrollment, new hire orientations and paperwork, question/answer sessions;

Selected and implemented Federal Automotive compliance software tracking system, utilized system for leave requests and other HR paperwork routing;

Wrote job descriptions; updated employee handbook; reworked outdated New Hire Orientation presentation series;

Implemented workplace wellness program company-wide;

Supervised Sr. Generalist, Payroll Manager, and Administrative Assistant;

Developed and delivered stand up training for managers in: recruiting and compliance systems, recognizing harassment as managers; recruiting techniques; communication skills; corrective action and terminations;

Developed and implemented methodology of tracking turnover within each store and for each position which was reviewed with CEO monthly.

HR Function Responsibilities: employee relations, managing staff, training, software implementation, compliance, recruitment, developing and implementing policies and procedures.

Computer and Electronic Experience: MS Office Suite, ADP HRB; ADP Workforce Now; Compli

(compliance software).

Achieved Senior Professional of Human Resources (SPHR) certification Director, Human Resources

BlackHills Solutions

May 2009 - May 2011 (2 years 1 month)

Established and directed HR and Administrative functions for startup government contracting company. Accomplishments and projects included:

Department establishment: hired staff, established HR files; employee relations; established benefit plans and administration, open enrollment; department management; on-going recruitment; compliance; and developed, maintained and implemented policies and procedures.

Developed Affirmative Action Plan, filed EEO-1 and VETS100;

Established Employee Portal with information and forms for far-flung employees containing information, forms, documents and handbooks, policies and procedures; Carole Shafer, SPHR - page 3

Promoted to Managing Director responsible for the day-to-day operation of the company. Supervised Directors of Marketing, Business Development, Operations, and Cable Division Lead and Accounting.

HR Function Responsibilities: Benefits Administration, coaching of owner for compliance concerns, oversaw payroll, employee record/file management.

Director, Human Resources

Stratcom

Aug 2007 - Feb 2009 (1 year 7 months)

Responsible for establishing and managing human resources activities for government contractor with 100 employees for all functions, as well as, operational and administrative functions. Responsibilities and accomplishments included:

Managed payroll, generalist and administrative staff;

Benefits Administration and conducted open enrollment sessions;

Recruited executive staff; assisted recruiters in recruiting cleared staff;

Developed procedures manual;

Managed facility, provided oversight for expansion build out;

Managed network consultants, oversaw website redevelopment and launch; vendor management;

Assisted corporation in obtaining facility clearance. Director, Human Resources

DISYS

Apr 2005 - Aug 2007 (2 years 5 months)

Responsible for Human Resources functions including payroll for company with 200 employees. Projects and accomplishments include:

Supervised Payroll Administrator, Senior Generalist, Recruiter and Administration staff;

Audited all processes and changed practices to ensure compliance and functionality;

Answered EEOC complaints; updated Employee Handbook; transitioned from Paychex to ADP payroll systems;

Implemented Human Resources Information System (HRIS);

Conducted open enrollment and managed benefits administration;

Recruited executive staff; trained and mentored recruiters. HR Consultant

Roddy Creek Enterprises

Aug 2001 - Apr 2005 (3 years 9 months)

Self-Employed Human Resources and recruiting consultant. Accomplishments include:

Set up and established HR departments, recruited, administrative management and specialty consulting for government contractors, SBA certified 8(a)'s, woman-owned business, placement agency and non-profit agency;

Recruited cleared computer professionals for staffing firm;

Recruited airport personnel for assignment in Iraq; recruited, hired, managed, trained and coached junior recruiters; managed Generalist; workers' comp, employee relations, policy and procedure development, and compliance issues for government contractor; Carole Shafer, SPHR - page 4

Co-wrote youth protection policy, wrote harassment policy and conducted unemployment seminar at a non-profit agency;

Lead team creating compensation plan for independent professionals for not-for-profit in DC Metro area. Established new plan and introduced to assembly; lead educational sessions for implementation. Director, HR & Administration

Calypso Online

Jun 1999 - Jul 2001 (2 years 2 months)

Director of Human Resources and Administration for internet-based startup corporation. Accomplishments and projects included:

Managed all non-technical functions including HR, recruiting, contracts, vendor facility, accounting, and management functions;

Established and administrated Human Resources function responsible for benefits administration, employee relations, and recruiting. Included: recruiting, compensation, benefits administration, employee relations, compliance and employment law issues;

Developed policies and procedures for Tuition Reimbursement, Employee Handbook, Employee Referral Program; selected and implemented Human Resources Information System (HRIS);

Implemented recruiting procedures; and extensive hands-on recruiting of technical staff with all skill levels;

Trained senior managers;

Led corporation in move including review of sub-leasing documents, managing telephone, modular furniture, electricians, cable specialists and movers;

Managed stock options and stock option grants;

Grew organization from 4 employees to 50 employees in nine months hiring computer, administrative, sales, marketing and executive staff. Managed HR and admin staff. Recruited part-time bookkeeper;

Converted manual payroll to ADP, reviewed budget and projections, established accounting policies;

Downsized organization, liquidating equipment, subletting space, performing layoffs.

Granted Professional in Human Resources (PHR) certification. Contract Recruiter

Self-Employed

Sep 1995 - Jun 1999 (3 years 10 months)

Contract recruiter assuming roles of Staffing Manager, Senior Technical Recruiter, Lead Recruiter and Staffing Manager for government contractors and civilian employers. Full-life cycle recruiting utilizing databases such as Restrack and Resumix, ABRA and internet recruiting. Manager, Technical Recruiting

Mindbank Consulting Group, LLC

Nov 1992 - Aug 1995 (2 years 10 months)

Technical Recruiter for staff augmentation firm. Responsibilities and accomplishments included:

Full life cycle recruiting for IT professionals;

Trained and mentored technical recruiters;

Utilized relationship recruiting while recruiting a full-range of computer professionals;

Lead senior staff in direction-setting and vision casting meeting to consider future of company. Carole Shafer, SPHR - page 5

Various Staff Roles - Retired as Executive Director American Red Cross

Aug 1984 - Nov 1992 (8 years 4 months)

Various professional staff positions with American Red Cross Chapters in Loudoun and Fairfax Counties in Virginia; Spartanburg, South Carolina and New Orleans, Louisiana.

Positions held: Director, Volunteer Services, Health and Education Services, and Emergency Services; Assistant Director Safety Services; Branch Manager for two branches in Fairfax County, Virginia and Executive Director/Chapter Manager in Leesburg, Virginia.

Managed staff members, budgets and budgeting process, location selection, asset protection and compliance with corporate policies;

Member of disaster relief staff for hurricanes, flood, tornado, snow storm sheltering, and single-family fires in Louisiana, Florida, South Carolina, and as a volunteer in Nebraska;

Instructor Trainer certification for CPR, Advanced First Aid and First Aid;

Maintained instructor rating for CPR and First Aid for more than 15 years;

Served as a volunteer member of Chapter Board of Directors while in college in Lincoln, Nebraska. Education

University of NE-Lincoln

1977 - 1982

Licenses & Certifications

Professional in Human Resources (PHR®) - HRCI

Issued May 2001 - Expires Aug 2013

Senior Professional in Human Resources (SPHR®) Certification - HRCI Issued Dec 2014 - Expires Aug 2024

600748391SPHR

Skills

Employee Relations • Compliance • HR Policies • Department Management • EEO compliance • Harassment • Training & Development • FMLA • Disability Insurance • Workers Compensation Honors & Awards

SPHR - HRCI

Dec 2014

Senior Professional of Human Resources.

Carole Shafer, SPHR - page 6

Contact this candidate