Customer Service Medical Billing

SAMUEL SANDERS

U.S. Army Veteran

**** ********** ***** *********, ** 21804 410-***-**** ************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional able to serve as initial and ongoing point of contact to deliver high quality customer service. Communicate effectively to build and maintain positive relationships. Act in a highly professional manner and demonstrate commitment to the mission and values of the company.

Work well as part of a team and maintain a professional and positive environment.

Communication Platforms – Zoom, Skype, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 36 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Crossroads – Salisbury, MD 10/2023 – Present

Machine Operator

Operate machinery in a safe and efficient manner and in accordance with company procedures.

Inspect finished products for quality and adherence to specifications.

Meet production goals and deadlines to maintain schedule and communicate effectively with team members.

All States Construction Co.,– Bishopville, MD 03/2023 – 10/2023

Laborer

Cleaned and prepared construction sites as directed.

Worked at required pace to meet daily schedules.

Ensured quality met specifications and quickly addressed concerns.

Stay-at-Home Parent – Salisbury, MD 12/2022 – 03/2023

Homemaker

Invested in providing a stable environment for the family.

Provided care, discipline, and nurturing.

Showed strong leadership skills and managed budget.

Chesapeake Waste – Salisbury, MD 07/2022 – 12/2022

Republic Services INC – Delmar, MD 02/2022 – 07/2022

Deisel Mechanic

Inspected, maintained, and repaired vehicles.

Performed basic maintenance, diagnosed more complex problems, and planned and executed repairs.

Prioritized activities to manage time, met deadlines, and ensured all work performed met established guidelines for quality and customer satisfaction.

Made certain work environment was safe by enforcing safety procedures and OSHA compliance requirements.

ADDITIONAL EXPERIENCE

Stay-at-Home Parent – Salisbury, MD Homemaker 11/2021 – 02/2022

Amick Farms – Salisbury, MD Maintenance Machine Operator 05/2021 – 11/2021

Stay-at-Home Parent – Salisbury, MD Homemaker 09/2020 – 04/2021

A&A Transfer – Salisbury, MD Driver / Customer Service 07/2020 – 09/2020

Papa John’s – Salisbury, MD Delivery Driver / Customer Service 01/2020 – 07/2020

Aerotek Staffing – Delmar, MD Laborer 09/2019 – 12/2019

Buffalo Grout – Quantico, VA Identity Analysis 09/2017 – 02/2019

Served in the Military from 2007 – 2016

Served as a Volunteer Assistant Coach at Falcons Youth Football

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