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Customer Service Relationship

Location:
Houston, TX
Posted:
March 16, 2024

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Resume:

Copy of Tajudeen OLUGBENGA Resume

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OLUGBENGA TAJUDEEN

Houston, TX 77077

713-***-****

ad4dro@r.postjobfree.com

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well- rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Skills

• Customer Relationship

Management

• Asset Management

• Money Handling

• Customer Needs Assessment

• Cash Counting

• Financial Transactions

• Money Management

• Regulatory Compliance

• Upselling Skills

• Transaction Processing

• Signature Verification

• Money Orders

• [Software] Proficiency

• Stress Tolerance

• Balance Transfers

• Customer Relationship

Management (CRM)

• Teller Support

• Money Transfer Systems

• Revenue Growth

• Account Updating

• Customer Relationship

Development

Experience

Ecobank Nigeria Bank Teller 2022-2023

• Handled large sums of money with accuracy while maintaining appropriate levels of security.

• Performed cash handling duties including counting currency, coins and checks.

• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

• Maintained confidentiality of bank records, transactions and customer information.

• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

• Welcomed customers and offered pleasant service during entire transaction.

• Balanced teller drawers regularly throughout the day according to established procedures.

• Explained bank services, financial products and applicable fees to customers.

• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.

Ecobank Nigeria Customer Service Representative 2022-2023

• Answered customer inquiries and provided accurate information regarding products and services.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Provided excellent customer service to resolve customer complaints in a timely manner. Prospect College Teacher 2017-2020

• Maintained a safe and orderly learning environment for all students.

• Built and strengthened positive relationships with students, parents and teaching staff.

• Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

• Developed and implemented lesson plans based on curriculum objectives. Westernbond Travels and tourist promotion Office Assistant 2020

• Answered phone calls and welcomed visitors to office.

• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

• Maintained an organized filing system of paper documents and electronic files.

• Performed data entry tasks into various computer systems accurately and efficiently.

• Answered incoming calls in a professional manner and directed callers to the appropriate personnel. Education and Training

Yaba College of Technology National Diploma 2013-2017

• GPA 2.86

• Final Grade: lower credit

• Additional Coursework in Mass Communication

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