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Customer Service A R

Location:
Rawalpindi, Punjab, Pakistan
Posted:
March 16, 2024

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Resume:

H NO **,ST NO * *, Munawar Colony

Adyala Road, Rawalpindi, Pakistan +92-335******* ad4drj@r.postjobfree.com A S F A N D Y A R Z A F A R

P R O F I L E S U M M A R Y

As a diligent and analytical B.Com graduate, I bring a solid foundation in business, finance, and accounting. My academic training, combined with hands-on experience gained through internships, has equipped me with a comprehensive understanding of financial principles, economic trends, and business strategies. Proven ability to meet tight deadlines and adapt to rapidly changing environments. With strong communication and interpersonal skills, I am ready to contribute my knowledge and enthusiasm to a dynamic professional environment, where I can leverage my expertise to support financial decision-making and contribute to the growth of the organization. W O R K E X P E R I E N C E

Teller

Bank of Punjab, Rawalpindi

Cash Handling

Product Knowledge.

Customer Service.

Fraud Prevention.

ATM Replenishment.

Compliance

Team Collaboration

End-of-Day Balancing

2023-Present

Store In charge Ware house

Quality Insurance Incharge

Silver Oaks School, Rawalpindi

M & P Courier and Logistics, Islamabad

2020-2022

2019-2022

Inventory Management

Receiving and Dispatch

Storage and Organization

Quality Control and Team management

Recordkeeping and Equipment Maintenance

Vendor and Cost Management

Environmental Sustainability

Establishing, implementing, and maintaining quality assurance standards and procedures. Conducting inspections and tests to identify defects or deviations from standards. Quality Audits and Process Improvement.

Providing training to employees on quality control processes and procedures.. Handling customer feedback and complaints related to quality issues. Communicating quality objectives, policies, and expectations to all relevant stakeholders. S O F T S K I L L

Communication Skills

Customer Service

Time Management

T E C H N I C A L S K I L L

Adaptability

Problem-Solving

Leadership

Computer

Knowledge

MS Word

MS Excel

E D U C A T I O N

Bachelors in Commerce

Allama Iqbal International open University, Islamabad 2017 - 2020

Inter in Commerce

Govt Islamia Higher Secondary School & College,

Rawalpindi

2015 - 2017

Matric

Govt Islamia Higher Secondary School & College,

Rawalpindi

2013 - 2015

P R O F E S S I O N A L C E R T I F I C A T E S

Branch teller basics

Credit Risk Management.

Customer Service specialist.

Fair treatment to Customers.

information security.

Compliance.

Prevention of Frauds & Forgeries.

know Your Costumer & Customer due Diligence.

Driving licence Islamabad Capital Authority, Pakistan L A N G U A G E S

English

Urdu

punjabi

R E F E R E N C E

Will be provided on demand

Driving skills

Emotional intelligence Attention to detail



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