Tiffany Smith

346-***-**** ad4drc@r.postjobfree.com Webster, TX 77598 LinkedIn

Human Resources Management Store Management Scheduling Coordinator Over 10 years as an experienced and results-driven Administrative Store Manager with a proven track record of optimizing store operations and driving profitability. Possess a strong background in inventory management, staff leadership, and customer service. Known for my exceptional organizational skills and ability to streamline administrative processes to enhance efficiency. Adept at building and leading high- performing teams, fostering a positive work environment, and delivering outstanding customer experiences. Seeking to leverage my expertise to contribute to a dynamic organization's success. Project Management Network Administration Training and Development Expense Monitoring Financial Oversight Budget Development Team Building and Leadership Program Oversight Executive Support Staff Supervision Timesheet Processing Project Coordination Events Coordination Strategic Planning Contract Administration Work Planning and Prioritization Reporting and Documentation New Hire Onboarding Equipment Usage Tracking Job Costing Relationship Development Customer Service Problem-Solving Decision Making Travel Arrangements Supply Procurement Presentation Creation Information Confidentiality Multi-Line Phone Systems Priority Management & Delegation Cashier Performance Management MS Office PROFESSIONAL EXPERIENCE

Lowes Home Improvement, League City, TX

HR Administrator Feb 2021 – Current

o Followed up with customer accounts to resolve unpaid or past due accounts. o Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

o Maintained positive working relationship with fellow staff and management. o Identified and led cost management initiatives to achieve quantified results. o Developed innovative strategies to establish best practices, promoting profitability. o Appraised, forecasted and determined conditions and strategies to achieve goals and objectives. o Researched and developed administrative policies, procedures and guidelines to facilitate operations.

o Monitored payroll, credit card purchases and invoicing to prevent financial errors. o Checked office stock to determine supply levels and maintain inventory. o Improved office organization by developing filing system and customer database protocols. o Answered telephones to take messages or redirect calls to appropriate colleagues. o Displayed strong telephone etiquette, effectively handling difficult calls. o Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Tiffany Smith

346-***-**** ad4drc@r.postjobfree.com Webster, TX 77598 LinkedIn o Worked closely with human resources to support employee management and organizational planning.

o Monitored operations and reviewed records and metrics to understand company performance. o Organized client meetings to provide project updates. o Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

o Evaluated needs of departments and delegated tasks to optimize overall production. o Assessed company operations for compliance with safety standards. o Set specific goals for projects to measure progress and evaluate end results. o Implemented strategies to take advantage of new opportunities. o Analyzed key performance indicators to identify effective strategies. o Audited company's legal documents to verify compliant policies and procedures. o Wrote and submitted reports on industry trends, prompting managers to develop business plans. o Created plans to propose solutions to problems related to efficiency, costs or profits. o Oversaw quality control to identify inconsistencies and malfunctions. o Identified needs of customers promptly and efficiently. o Analyzed company's expenditures and developed financial models. o Determined consumer needs to provide products and services appealing to larger market. Lowes Home Improvement, League City, TX

Department Supervisor Oct 2016 – Feb 2021

o Addressed employee issues and conflicts to provide input, feedback and coaching. o Trained and mentored new associates on department policies and procedures. o Delegated tasks appropriate to individual employees to provide development opportunities. o Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. o Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles. o Connected with customers to provide assistance and collect feedback to optimize operations. o Maintained high merchandising standards by building attractive displays and monitoring inventory levels.

o Supervised 6 employees in 4 department and delegated each one with tasks and responsibilities. o Managed inventory and stock levels in coordination with purchasing and receiving department. o Mentored employees in management of complicated sales, complex issues and difficult customers.

o Monitored sales performance through analysis of sales reports and comparison shopping. o Organized and completed weekly schedules to ensure each shift was adequately covered. o Led employee performance evaluations and rewarded top performers to retain quality personnel. o Put together store's large displays.

o Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

o Organized and updated schedules to optimize coverage for expected customer demands. Tiffany Smith

346-***-**** ad4drc@r.postjobfree.com Webster, TX 77598 LinkedIn o Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues. o Taught junior employees proactive strategies to meet operational and sales goals. o Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].

o Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.

o Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Lowes Home Improvement, League City, TX

Lead Cashier Jan 2013 – Oct 2016

o Trained new team members in cash register operation, stock procedures and customer services. o Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

o Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

o Prepared cash deposits and balanced store safe for opening and closing of business. o Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. o Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.

o Helped customers find specific products, answered questions and offered product advice. o Learned roles of other departments to provide coverage and keep store operational. o Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.

o Monitored cash drawers in multiple checkout stations to confirm adequate cash supply. o Processed refunds for used, damaged, and broken merchandise. o Monitored checkout counters and self-checkout areas to assist with complex transactions. o Processed payments promptly for customers to exceed productivity standards. o Tracked company inventories, moved excess stock and arranged products to improve sales. o Helped with purchases and signed customers up for rewards program. o Directed trash removal and sanitation procedures to keep aisles and register area organized. o Screened applicants for hire and assisted with training individuals for cashier positions. o Performed merchandising and signage updates during weekly and seasonal promotional changes. o Verified customer age requirement for alcohol or tobacco purchases. o Answered phone calls to assist customers with questions and orders. o Greeted customers promptly and responded to questions. o Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

o Built and maintained productive relationships with employees. Tiffany Smith

346-***-**** ad4drc@r.postjobfree.com Webster, TX 77598 LinkedIn o Assisted customers by providing information and resolving complaints. o Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

o Answered customers' questions and provided information on store procedures or policies. o Processed customer payments quickly and returned exact change and receipts. o Maintained work area and kept cash drawer organized. o Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

o Welcomed customers, offering assistance to help find store items. o Scanned items and checked pricing on cash register for accuracy. o Maintained current knowledge of store promotions to highlight sales to customers. o Processed returned merchandise by strictly following store return and exchange procedures. o Remained aware of surroundings and secured cash to minimize loss potential. o Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

o Kept check-out areas clean, organized and well-stocked to maintain attractive store. o Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

o Offered customers carry-out service at completion of transaction. o Adhered to social distancing protocols and wore mask or face shield. o Checked personal identifications during alcohol and tobacco sales. EDUCATION

Associate of Science, AS Business Administration, Everest University - Brandon LICENSES & CETIFICATIONS

Texas Notary, State of Texas Notary Public Commission

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