Arabic, customer service, business development, localisation, sales
Resume:
MOHAMED
MOSTAFA
Contact
Address:
Cairo, Egypt
Phone:
Email:
*************@*****.***
LinkedIn:
https://www.linkedin.com/in/e
lkelany/
Education
Bachelor degree in Business
Administration - 2014
CANADIAN University in Egypt
Languages
English
Arabic
Summary
I have extensive experience in business development, public relations
(PR), customer service, CRM, event planning and management, administration, marketing, sales, Arabic and English translations, and localization in national and international companies. Skills
Management
Microsoft office
Presentation
Computer skills
Leadership
Language skills
Analytical skills
Communication
Negotiation skills
Skills management
Experience
Quality Assurance Coordinator - 06/2022 – 09/2023
InstaShop, Dubai, Emirates
Leading online marketplace for supermarkets, pharmacies, pet shops
& other businesses in the Middle East
My job involved managing customer-related matters, addressing their requirements, answering their inquiries, and resolving any issues or complaints they may have had. Conducted thorough investigations into each case, provided prompt and courteous responses, and worked with my colleagues to improve the overall customer experience. Branch and Sales Manager - 12/2021 – 05/2022
Comet Group for Industry, Sharm El Sheikh, Egypt
Premier food service equipment and professional kitchen products
Responsible for overseeing and coordinating all operations of the branch, ensuring that all activities are conducted smoothly and efficiently. My role is critical in ensuring the satisfactory completion of all related tasks and meeting deadlines. Business Development Executive - 09/2019 – 11/2021 The Egy Co. for Real Estate Investment and Tourism, Cairo, Egypt
Establishing and executing the company’s business development strategy, developing PR strategies and campaigns, overseeing and managing relationships with the company’s financial partners, and suggesting upgrades. Customer Service Coordinator – 06/2016 – 07/2019 (P/T&F/T) Al-Reef Overseas Recruitment Co., Cairo, Egypt
Responsibilities included handling all customer needs, inquiries, and complaints.
Experience
Senior Membership Relations Officer – 08/2017 – 05/2018 German-Arab Chamber of Industry & Commerce, Cairo, Egypt
Conducted interviews with new members from the Middle East and Europe to ensure that they fully understood and agreed to the German chamber’s terms, conditions, and policies. Additionally, planned, promoted, organized, and managed the Chamber’s activities, events, and conferences
Marketing Manager – 09/2015 – 04/2016
Beijing Zhong Jia Andy Tech. Co., Ltd., Beijing, China
(Expat services)
My responsibilities involve developing and executing digital marketing communication campaigns along with managing related budgets. My role includes providing tools for successful sales growth, managing corporate and packaged brands, and developing digital and print assets, such as point-of-sale materials, social media plans, and weekly newsletters. I also undertake graphic projects, advertising, and SEO/SMO and coordinate event engagement, conferences, and trade shows. Additionally, I establish cooperation with local agents worldwide Marketing Specialist and Localization – 03/2015 – 08/2015 Anqizhilian Science & Technology Co., Ltd., Beijing, China
(Data sharing app)
Responsibilities include managing branding strategies, such as building brand awareness, localization/translation, PR articles/editors, and directing commercial videos. Additionally, establishing working relationships with local mobile brands to promote the company's app, Xender app. Responsible for developing and executing digital marketing plans on social media platforms such as Facebook, Twitter, Google, and WeChat. Also, supporting market development in Arab countries. Accountant, Auditor, and Secretary of the Treasury – 08/2014 – 11/2014 Pioneers Holdings Co. for BRKG & Trading Securities, Cairo, Egypt
Actively participated in executing the quarterly interim audit program for financial and accounting transactions. My contribution played a significant role in ensuring the accuracy and reliability of the financial statements and reports. Training
MIDB Bank, 2013
Bloom Bank, 2013
National Société Générale Bank, 2012
Contact this candidate