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Customer Service Program Manager

Location:
San Jose, CA
Salary:
60000
Posted:
March 16, 2024

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Resume:

Matthew DeJong

Cell: 209-***-****

ad4dqj@r.postjobfree.com

**** ******* *** #***

Stockton CA 95209

My goal is to be in a profession that will use my current knowledge and experience and to learn new skills that expand my abilities. My current job as a Program Coordinator/Manager for a Tribal Community in the Sacramento area has built many skills over the last almost five years. From managing a Youth Sports Program, Gym membership program, Fitness program as well as managing the most hands on and prestigious program at the Wilton Rancheria tribal office, the Title VI elder’s food distribution program. All of which include data input and reporting kept data annually as well as coordinating and managing events, budgets, relationships and much more. Although I love and do get fulfillment here at my current position, I would like to have the chance to take on a new journey and see where it takes me. As a UPS Store Manager, I coordinated the shipping and receiving and packing of many items, training employees, schedule management, mail sorting, ensuring excellent customer service and generating problem solving skills that I use to this day.

I also have experience in quality control of IT products working for a tech start up. My responsibilities included coordinating production of manufactured goods between IT companies and foreign suppliers.

My education includes a High School Diploma as well as an A.A. Degree in Science/Pharmacy Technician. I am also HIPAA certified. Sincerely,

Matt DeJong

Matthew DeJong

Cell: 209-***-****

ad4dqj@r.postjobfree.com

2829 Breaker Way #531

Stockton CA 95209

Job Experience

Program Coordinator/Manager

January 2018 – Current

Wilton Rancheria Department of Health

• Program Manager and Coordinator for the Department of Health. Includes overseeing three to four different programs (Title VI Elders Food Distribution, Youth Sports Program, Fitness Program, Gym Membership Program). Includes skills such as data input, reporting, developing, and maintaining relationships, coordinating events, community outreach and much more.

Program Manager

January, 2016 – November, 2017

AlteraFlex Circuits Co.

• Program Manager experienced in monitoring the process of ordering circuit boards for customers and communicating technical data to suppliers and providing quality control of the product. Strong organizational skills and ability to develop and maintain relationships with customers both in-state and in foreign countries. Shipping and Receiving

Oct. 2011 – Dec, 2015

UPS Store

• Provide services as a Notary Public and Live Scan operator to businesses and the public.

• Train employees with reference to business specific software, customer service ethics, billing procedures.

• Communicate with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

Education:

High School Diploma 2005

Basis Charter High School Lodi, CA

Associates of Science Degree 2011

San Joaquin Valley College

Pharmacy Technician



Contact this candidate