Customer Service Account Representative

CANDICE FRISBEY

PROFESSIONAL SUMMARY

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

Account Representative, 08/2017 - 10/2023

Frontier Buisness Products, Tucker, GA

Collaborated with other departments to address customer needs and service requests.

Analyzed accounts for delinquencies and other ongoing issues.

Processed client payments and updated accounts.

Supported customer satisfaction through regular follow-up and communication.

Secretary, 03/2010 - 01/2016

Scott Kirby, Elberton, GA

Answered multi-line phone system and enthusiastically greeted callers.

Scheduled appointments and conducted follow-up calls to clients.

Maintained daily report documents, memos and invoices.

Maintained office supplies inventory by checking stock and ordering new supplies.

Handled daily scheduling tasks and provided administrative support for entire department.

EDUCATION

GED, 02/2004

Gwinnett Technical College - Lawrenceville, GA

Elberton, GA 30635

706-***-****

*************@*****.***

SKILLS

.

Customer Engagement

Customer Relationship Management

Sales Proposal Creation

Sales Expertise

Attention to detail

Analytical thinking

Problem solving

Strategic planning

Strong communication

Organizational skills

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