Britten Ropella

**** ****** **. ***

Kissimmee, FL 34747

571-***-****

ad4dpj@r.postjobfree.com

SKILLS

●Leadership experience

●Communication skills

●People skills

●Problem solving abilities

●Creativity

●Organization

●Adaptability

●Guest service

●Attention to detail

WORK EXPERIENCE

Walt Disney Company- Convention Guide

September 2023- present

●Load and unload an amphitheater with guests in a professional and structural manner that puts guests safety at number one priority

●Clean amphitheater between shows

●Engage with guests and answer any questions before and between showtimes

Walt Disney Company- College Program

August 2022 - June 2023

●Performed all responsibilities of a merchandise cast member

Accurately handle cash register operations and cash transactions

Provide answers and recommendations to ensure an excellent trip

Process guest returns and exchanges

Stock shelves with new and old merchandise to ensure good show and follows Disney look

Target - Guest Advocate/ Starbucks Barista

November 2020 - October 2023

●Interpret instructions, reports, and information

● Accurately handle cash register operations and cash transactions

●Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.

●Work the guest services counter to solve guest problems efficiently and safely

Regal Cinema - Floor Staff

November 2019 - February 2021

●Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums

● Inspecting backpacks and packages when applicable

●Managing crowd control and assisting guests in finding seats in auditoriums when necessary

●Handling of and responsible for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons

●Conducting in theater inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums

● Monitoring the cleanliness and operation of theater vending equipment

Dyn-Corp International - Intern

June 2019 - August 2019

●Took inventory of government owned property

Dyn-Corp International - Senior Sports Official

January 2018 - June 2019

●Officiated sporting events and tournaments for the local community

●Judge performance in sporting competitions

●Would settle disputes between player(s) and fan(s)

LEADERSHIP EXPERIENCE

College Program 2022-2023- Trainer

●Helped guide incoming cast members perform their role efficiently, successfully, and safely

Fall Ball/ Carnival 2017- Chair of Decoration Committee

●Led team of 25 people in design and decoration of high school event

●Organized meetings

●Gathered and bought materials required for dance

ROMP spring 2017- Chair of Decoration Committee

●Led team of 25 people in design and decoration of high school event

●Organized meetings

●Gathered and bought materials required for dance

Torch Club (Boys and Girls Club of America) Officer 2016-2017 - President

●Organized and led meetings for the club

●Represented club at SAC meetings

EDUCATION

Shenandoah University- Biology

August 2021 - January 2023

University of Central Florida- Biology

Present

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