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Office Management Customer Service

Location:
Knoxville, TN
Posted:
March 16, 2024

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Resume:

Scott Roland Reasonover

**** ***** ***** ****, *********, TN 37923

865-***-****

ad4dpd@r.postjobfree.com

Profile of Qualifications & Objective

• Business office management professional with proven experience providing top levels of office management support in fast-paced environments. Proven ability to establish customer rapport, resolve problems, and make decisions that are in the best interest of the company and customer. Offer a dedicated work ethic as well as the ability to quickly adapt to new procedures and environments.

• Seeking a position where my dedicated work ethic combined with my extensive office management and customer service experience will be a valuable asset. Professional Experience

MANAGER – Twin Peaks (2016-April 2020)

• Overall responsibility for delivering first class customer experience and efficient operation of establishment.

• Oversee employees in all areas of the establishment and schedule shifts.

• Ensure employees are fully trained.

• Consistently exceed daily, weekly, and monthly sales.

• Manage all administrative areas.

• Provide bookkeeping, statistical, and financial data.

• Manage stock and inventory control.

MANAGER – Copper Cellar (2015 – 2016)

• Responsible for management activities that ensure smooth and efficient operation of establishment.

• Analyzed and planned restaurant sales, promoted restaurant, and organized marketing events.

• Recruited, trained, supervised, developed, and motivated staff.

• Assigned employee duties and scheduled shifts.

• Developed and managed budgets, executed sales plans, and prepared payroll.

• Managed inventory and stock levels, ordered supplies and products, managed vendors.

• Generated detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.

• Maintained high standard quality hygiene, health and safety. Scott R. Reasonover

October, 2017

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ASSISTANT GENERAL MANAGER - Conners Steak and Seafood (2008 – 2015)

• Promoted to Assistant General Manager from Team Leader & Server, and Bartender positions.

• Managed staffing including hiring, terminations and scheduling.

• Ensured employees trained on establishment and regulatory codes.

• Managed inventory.

• Opened and closed shifts ensuring that sales are accurately recorded.

• As Team Leader made sure the guest had satisfactory dining experience through knowledge of menu and services, and ensured other servers completed shifts.

• As Bartender had primary responsibility to serve customers, ensure quality service, and restock supplies.

BUSINESS MANAGER – Hayward Baker, Inc., Knoxville, TN, 2003 - 2007

• Managed all aspects of office operations for geotechnical engineering firm including assisting with special projects, managing customers, ordering materials, etc.

• Provided on-site project management support to project managers and field supervisors.

• Gathered all specs and drawings for upcoming projects.

• Prepared and assembled proposals and bid packages to submit to clients.

• Approved and obtained insurance certification for each project.

• Utilized AutoCAD to prepare, update, or make changes to drawings for jobs.

• Managed and scheduled all rental equipment for each job site.

• Loaded/unloaded equipment and operated fork lifts, 6k & 8k lulls, bobcats, and backhoes. Completed safety training for operating fork lift. Education & Skills

• Attended PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE, Knoxville, TN -Major: Business Administration

• Expert knowledge of handling administration and paperwork.

• Excellent ability in organizing and managing tasks.

• Proficient in Microsoft Office applications (Word, Excel & PowerPoint) and AutoCAD

• Certified Notary.

Scott R. Reasonover

October, 2017

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Scott R. Reasonover

October, 2017

3 of 3



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