Andrea Williams

Employment History

San Antonio, TX 78217

ad4dp2@r.postjobfree.com

+1-832-***-****

Authorized to work in the US for any employer

Work Experience

Life Safety Officer

Haven for Hope of Bexar County - San Antonio, TX

November 2023 to Present

ESSENTIAL JOB DUTIES.

• Day or Night watch operations: Performs foot and vehicle patrols throughout Haven’s property

• Monitors activities in and around buildings, parking lots, and open fields

• Ensures guest and meeting rooms are locked and secured

• Detects any safety hazards or issues, documents them, and reports them promptly

• Reports and requests cleanup for bio-hazardous incidents, such as vomit or blood

• Completes written documentation of all injuries, damaged property, theft, vandalism, etc.

• Handles conflicts with members and other individuals on or around campus and responds to other alleged violations of Haven’s campus policies

• Identify and respond to any client who is experiencing a problem or crisis (including, but not limited to, domestic violence, stalking, sexual assault) to ensure they are safe and that other service providers are aware of the situation and able to respond with appropriate services

• Enters data to include information in the internal incident system and accurately completes any necessary reports

• Assist clients with inquiries on available Haven or partner services

• Monitor clients’ progress during their routine interactions

• Provide information on Haven partner programs

Access Care Representative

Global Medical Response Team - San Antonio, TX

April 2023 to Present

Call center rep, Outbound and Inbound calls. Follow HIPAA guidelines, work with medical insurance, set up transportation and dispatch. Work with hospitals and clinics to verify insurance approved services, handle/file complaints, handle insurance reimbursements and follow up on schedules for insurance client. Deny or approve services based on insurance protocols. Redirect callers. Transfer and call conference.. Assign MOB based insurance approval and clients request, MOB included, Van, PAR, Stretcher, Ambulance,MRB. Work with hospitals for discharge plans and dialysis for reacurring schedules. Answer questions about insurance Trans coverage and mileage limits. Assign bus passes and set lodging and MRB appts for long distance travels.

Armed Security Officer

Inter-Con Security Systems - San Antonio, TX

May 2022 to Present

Observe and report. Assist client as needed. Train, shift lead, received gift card for perfect attendance in July during draft pick during my 90 day anniversary with company and was runner for site lead with outstanding proposal I created for ideas for site on rotation and disciplinary actions Flexible guard for Inter-Con ( San Antonio contracts ) City Tower

Municipal Court

Animals Care Service

Market Square

One-Stop

Holiday Inn

Memorial Library

Forest Hills Library

La Villita

City Hall

Mission Library

Armed Security Officer

CSCD Probation Office - San Antonio, TX

January 2021 to April 2022

Secure Bexar County Probation Office for adults and County Library, observe report, patrol and run security check in.

Bank Protection Officer

G4S Secure Solutions - Houston, TX

May 2019 to January 2020

DAR, monitor front doors of the bank, assist with parking lot traffick and MOD requests Security Officer

PATRIOT SECURITY - Houston, TX

December 2018 to June 2019

Observe and report, assist concierge or guests as needed, patrol perimeter, check doors for security, stay visible

Resident Assistant

Belmont Village Senior Living - Houston, TX

April 2017 to February 2018

Assist residents with meal reminders, light housekeeping, bathing, dressing, makeup, personal care, standing, transporting, document behavior changes, help prepare for family visits outside of facilities, comfort, check to do list report emergencies, answer resident call lights Caregiver

Mc Kinney Carey - Sugar Land, TX

October 2014 to April 2017

Light housekeeping, cooking, cleaning, assist wit personal hygiene care, administer meds, monitor behavior, entertain, make beds, dust, mob, sweep, take out trash, wash four residents laundry, clean bathrooms, sweep patio, organize and date delivery supplies, assist with learning skills and activities. Administer medication and count med inventory, use pill crush, feed and admin medication through g- tube feeding, colostomy bag hygiene care, purée food and assist with feeding, vital checks and medical recording.

Security Officer

Allied Universal security - Houston, TX

December 2015 to September 2016

Observe and report, write DAR, monitor all access gates through cameras, check all guest and residents identification for access onto private property, checked all contractors, verified all calls with residents, made guest passes upon residents request, respond to emergency call and complaints, write tickets for property violations, patrolled neighbor hood, checked office, club house and all lakes Cashier

Pizza Hut - Houston, TX

February 2011 to September 2013

gained work and customer service experience in a fast paced environment, duties included: cooking, cleaning, drive through, facing merchants, handling transactions, taking care customer concerns, cleaning parking lot and store windows, sweeping the lobby, putting up advertisement Education

Associate in Science (AS) in Criminal Justice

Houston Community College - Houston, TX

November 2017 to April 2023

High School Diploma

St. Micheals Learning Academy

February 2012

Skills

• CASHIER (3 years)

• CUSTOMER SERVICE (2 years)

• RECEPTIONIST (2 years)

• RETAIL SALES (2 years)

• POWERPOINT (Less than 1 year)

• Security (8 years)

• Volunteer Animal Care Services (3 years)

• HIPAA

• Information management

• Security

• Supervising experience

• Hospitality

• Customer service

• Sales

• Shift management

• Retail sales

• Cash register

• Computer skills

• Microsoft Office

• Typing

• Windows

• Data entry

• Microsoft Excel

• Phone etiquette

• Microsoft Word

• Customer support

• Communication skills

• Management

• English

• OSHA

• First aid

• Animal restraint

• Loss prevention

• Outbound calling

• Analysis skills

• Organizational skills

• Cold calling

• Surveillance

Certifications and Licenses

Commission Security License

April 2021 to January 2023

Commissioned officer/armed security officer

License number 20589602

non-commissoned officer

May 2021 to August 2022

Non-Commission/unarmed security officer

License number 20589601

CPR/First Aid

April 2022 to April 2024

(Infant-Child-Adult)

CPR/AED/First-Aid

ID#:5DC96B

Provider: NationalCPRFOUNDATION

Level 1 Security Awareness Certificate

May 2022 to May 2024

Criminal Justice Information Service

Security Awareness Training Completion Certification for level 1 Driver's License

Guard Card

Armed Security License

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