Janice Everett

Greensboro, NC *****

ad4dol@r.postjobfree.com

+1-336-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Web Manager

U.S. Department of Housing and Urban Development - Greensboro, NC June 2014 to June 2022

(United States)

06/2014 - 06/2022

Salary: 65,831.00 USD Per Year

Hours per week: 40

Customer Service Representative (This is a federal job) Duties, Accomplishments and Related Skills:

Responsible for assisting and representing HUD in a variety of internal and external customer service duties and activities, including the professional greeting and referral of visitors and callers to the office and administrative support tasks and procedures which includes a spectrum of functions performed with the utmost professionalism necessary to ensure the smooth operation of an office. Responds in a professional manner to routine requests for information, refer callers or visitors to the appropriate program officials and completes follow-up actions on requests as necessary. Provide coordination support for both routine and more complex customer service requests, inquiries and correspondence for the office and respond to web e-mail requests and distribute media releases, in accordance with instructions. I utilize HUD's critical correspondence systems (CTS, FMS2) or other relevant tracking systems to help ensure correspondence is processed timely and accurately and I assist the front office leadership and staff in resolving more complex customer requests, inquiries and complaints in a timely and efficient manner. Prepare drafts, process and finalize departmental correspondence in accordance with the latest version of the Departmental Correspondence Handbook 2221.1 I am responsible for component parts in assisting supervisor and or staff in special or major projects. Perform an advanced level of support for special events and projects and compile data and information, assemble other needed facts for inclusion in office reports and assist the front office leadership and staff in resolving more complex customer requests, inquiries and complaints in a timely and efficient manner. I am responsible for component parts in assisting supervisor and or staff in special or major projects and perform an advanced level of support for special events and projects and compile data and information, assemble other needed facts for inclusion in office reports and for other supervisory communications related to the Continuity of Operations (COOP) and local disaster response and recovery efforts. Develop, foster and maintain collaborative relationships with HUD partners, customers and the public through various communication methods used for on-and off-site events, special visits, briefings and meetings; very proactive and responsible for ensuring assigned administrative functions are completed timely and effectively in support of office operations and staff which includes determining specific needs for obtaining, in advance, the needed supplies and materials for events (including displays, charts or signs), as requested and appropriate for the office or special events. I provide support and conduct more complex research and analysis for office usage, profiles, reports, briefing papers and other communications on trends and data relating to housing and community outreach initiatives, programs, regulations, standards and procedures; provide support for development of oral and written reports and presentation materials, graphs, charts and displays that present clear, concise and effective information and analytical results of evaluations and research. Research more complex requests and questions, gather and distribute information in a professional manner in response to requests received through phone calls and walk-in visitors needing housing assistance through HUD programs. I assist management in ensuring timely and effective development, coordination, distribution and implementation of customer service tools, such as cross-program customer service plans, surveys and assessments, establish, maintain and support the regular update of customer service-related electronic data, as well as other internal, external information, including data, fact sheets, and reference or resource materials for efficient and effective delivery of customer service duties and office reports and other office communication needs; complete timely and accurate research and basic analysis of data to support inclusion of same in community profile summaries and other related reports; ensure data and information for customer service communications are accurate and maintained in a timely basis.

Education

High School Diploma

Holy Spirit High School

September 1982 to June 1986

All girls Catholic Business School

Skills

• Microsoft Office

• Microsoft Excel

• Microsoft Powerpoint

• Customer service

• Research

• Payroll

• Sales

• Administrative experience

• Relationship management

• Event planning

• Office experience

• CRM software

• Strategic planning

• Leadership

• Presentation skills

• Data analysis skills

• Office manager experience

• Business development

• Employee orientation

• Process improvement

• Human resources

• Stocking

• Organizational skills

• Driving

• Communication skills

• Training & development

• Customer Relationship Management

• Management

• Marketing

• English

• Section 8

• Conflict Management

• Pricing

• Recruiting

• Account Management

• Telemarketing

• Typing

• Fair Housing Regulations

• Negotiation

• Quality Assurance

• Merchandising

• Analysis skills

• Supervising experience

• Project management

Contact this candidate