Customer Service Quality Control
Resume:
DELIA MORENO
*** **** ***** **** ****: 915-***-****
Chaparral, NM 88081 ad4dnu@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Results-driven and highly organized professional with over 20 years of successful experience working in Corrections in Mail Operations and Executive Secretary positions. Excellent planning, organizing, and coordinating skills and strong interpersonal communication and leadership abilities. Able to prioritize and make decisions with a proven ability to adjust plans to meet ever-changing operational demands. Ability to manage adversity and diversity with a commitment to excellence. Unquestionable ethics and integrity. An innovative problem-solver with demonstrated competency in the following areas:
.
Core Competencies:
Mail Operations
Forecasting / Budgeting
Project Management
Classification Procedures
Quality Control
Personnel Management
Mail Processing
Trainer / Mentor
Administrative Procedures
Customer Service
Computer Proficiency- Microsoft Office
Fluent in English and Spanish
PROFESSIONAL EXPERIENCE
OTERO COUNTY PRISON 2003 – 2023
Count room Coordinator Chaparral, NM
• Accountable for the administration of systems and procedures related to inmate records and supervising the records and general clerks; coordinated with department heads and administrative staff. Developed and implemented facility procedures about inmate classification issues; conducted training on classification topics; provided technical assistance and served as a resource for the facility, Otero County, and United States Marshal Services on Classification issues.
• Accountable for the annual budget for the department; served as a coordinator for the US Parole Commission, Probation, and Pretrial Services, and Federal Courts. Administrated, managed, and controlled the inmate release process and coordinated with and obtained Otero Count or USMS approval by the warden. Maintained quality control for all documentation and official correspondence prepared by classification staff.
Mail Room Coordinator / Supervisor
• Supervised the operations of the facility’s mailroom department to ensure workflow optimization. Ensured compliance with the organizations’ guidelines and procedures; ensured inmates sent and received correspondence promptly and sealed out outgoing mail; complied with the safety, security, and orderly operations of the facility. Collaborated closely with the Gang Intelligence Unit.
• Inspected incoming and outgoing mail for contrabands and other unauthorized items; supervised and directed support personnel in opening, sorting, and routing incoming mail and preparing outgoing mail; provided training for new hires; performed performance evaluations.
• Distributed all inter-mail for detainees and office faculty; documented, processed, and filed documents for future audits; logged all including outgoing legal mail, media mail, and certified mail; operations of postage machine and other mailroom office machines; ordered and maintained office supplies. DELIA MORENO PAGE 2
PROFESSIONAL EXPERIENCE (Continued)
GOODWILL INDUSTRIES 1998 – 2003
Executive Secretary El Paso, TX
• Provided executive-level administrative for the organization; answered phones, provided service information, and routed calls; data entry of the end-of-day sales and submitted to store managers; prepared board packages and scheduled board meetings.
• Attended board meetings and took minutes. Interviewed misdemeanor offenders and assigned them to different store locations to complete community service hours. Scheduled donations for pick-ups. Created, updated, and maintained database files. Extensive customer service duties. EDUCATION
University of Phoenix, El Paso, TX, Major: Criminal Justice International Business College, El Paso, TX, Administrative Assistant Management and Supervisory Training, Otero County Prison Defense Tactics, Otero County Prison
DELIA MORENO
209 Deer Grass Lane Cell: 915-***-****
Chaparral, NM 88081 ad4dnu@r.postjobfree.com
REFERENCES
D. SIMMONS
Deputy Warden
MTC Otero County Prison
Chaparral, NM
VERONICA ANDRADE
Case Worker
Adult Protective Services
El Paso, TX
LETICIA SIFUENTES
El Paso School District
El Paso, TX
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