Kamal Hafez

Taguig

ad4dmw@r.postjobfree.com

+639*********

DOB: 24th Aug 1984

Egyptian

PROFESSIONAL SUMMARY

Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Over 15 years of experience managing store operations for large, reputable retail outlets including Vodafone Qatar, Vodafone Egypt, and Intercontinental Hotel. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.

Experienced business consultant in the field of business operations. Innovative and committed business expert who has proven history of aiding and significantly improving the efficiency and success of numerous businesses. An individual who prioritizes working alongside clients in order to achieve the desired results in a quick and efficient manner. Familiar with all stages of project design and implementation in order to train or educate employees as necessary. EMPLOYMENT HISTORY

Key Account Manager, Triple I Consulting. Makati, Philippines June. 2022 – March 2023

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Analyzed key competitors to respond to competitive threats.

Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.

Positioned global capabilities to expand market share.

Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.

Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.

Conducted economic and demographic research and analysis to produce critical reports.

Created sales forecasts to target daily, monthly and yearly objectives.

Supported sales and reporting for large and medium-sized accounts.

Presented professional image consistent with company's brand values.

Set and achieved company defined sales goals.

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.

Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Negotiated prices, terms of sales and service agreements.

Built relationships with customers and community to promote long term business growth.

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Contributed to team objectives in fast-paced environment.

Developed, maintained and utilized diverse client base.

Met existing customers to review current services and expand sales opportunities.

Developed and maintained strong working relationships with professionals within assigned territory.

Attended monthly sales meetings and quarterly sales trainings.

Exceptional computer skills

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Monitored service after sale and implemented quick and effective problem resolutions.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Prepared and deliver customer sales quotes.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Owner, Freelance/Businessman. Cairo, Egypt

Oct. 2015 – Present

• Having comprehensive knowledge and understanding of different automobiles, their features and characteristics, such as engine size, mileage, gas usability, and colors, quick comparing and contrasting of different competitive models and examining cars.

• Expanding customer base and strengthening the loyalty of existing customers through suggesting trade-ins, greeting drop-ins, answering questions, accepting and acting upon feedback.

Retail Manager Manager, Vodafone Qatar. Doha, Qatar Feb. 2009 – Mar. 2015

• Completes store operational requirements by scheduling and assigning employees; following up on work results.

• Maintains store staff by recruiting, selecting, orienting, and training employees.

• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories.

• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

• Secures merchandise by implementing security systems and measures.

• Protects employees and customers by providing a safe and clean store environment.

• Maintains the stability and reputation of the store by complying with legal requirements.

• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

• Contributes to team effort by accomplishing related results as needed. Team Leader, Vodafone Egypt. Cairo, Egypt

Mar. 2006 – Nov. 2008

• Supervising employees, assigning duties, and creating a shift schedule.

• Monitoring team performance and ensuring duties are performed efficiently.

• Reporting any issues that arise during the shift to management.

• Managing employee requests and transgressions.

• Ensuring compliance with company policies, health, and safety standards.

• Coaching team members and training new staff.

• Opening and closing registers, accounting for the daily intake and preparing cash deposits.

• Handling customer issues and employee disputes.

Concierge (Receptionist). Intercontinental Hotel. Cairo, Egypt Jun. 2005 – Mar. 2006

• Answer phone an email inquiry from potential guests in a timely and respectful manner

• Greet guests and visitors warmly and make them feel welcome and attended

• Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions

• Receive and redirect mail, phone calls, packages, etc

• Ensure that guest spaces and lobby are clean and tidy at all times

• Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc

• Anticipate guests needs in order to accommodate them and provide an exceptional guest experience

• Maintain inventory of supplies and order new stock as needed. EDUCATION

Ain Shams University, Cairo, Egypt

Bachelor of Science, Law, May. 2005

Cairo University, Cairo, Egypt

Master of Science, International Law, May. 2005

SKILLS

Microsoft Office (Word, Excel, PowerPoint)) Experienced. CRM (ZOHO and Citrix).

Internet Navigation

Expert

Surfing Web and Social media platforms.

• Analysis skills.

• Strategic planning abilities.

• Strong communication skills.

• Collaboration and motivation skills.

• Delegation skills.

• Ability to remain calm under pressure.

• Good people skill

LANGUAGE:

Arabic: Mother tongue.

English: Excellent (Writing, Reading and Speaking). Note: Residence Visa (By Marriage) no 9G visa/AEP requirements for employment.

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