DIVYA PEDDAMALLA

Mobile: +91-818******* E-mail: ad4dmi@r.postjobfree.com

OBJECTIVE:

To work in a challenging environment where I can take part in the growth of the organization by applying my abilities to the best and where there is room for upgrading skills and knowledge.

EDUCATIONALQUALIFICATIONS:

B.Sc. Computers (MECS) from Andhra University Aditya Degree College Vizag (2007-2010).

Intermediate (M.P.C) from Sri Chaitanya Junior College Vizag (2005-2007)

S.S.C from Indira Vidya Niketan School Vizag (2005).

PROFESSIONAL EXPERIENCE:

Worked as Operations executive &Cashier in ICICI BANK Visakhapatnam from March 1st, 2023, TO June 30th, 2023.

Worked as a Teller (Cashier) in INDUSIND BANK Visakhapatnam from Jan 10th, 2022, TO Feb 13th, 2023.

Worked as a Trainee Processing with HDB Financial Services Visakhapatnam location from Jan 17th, 2017, to Aug 5th,2021.

Worked as a Tele caller with Mattha Sri Cooperative society Visakhapatnam from March 2nd, 2016, to Aug 30th 2016.

Worked as Customer Service Associate with TECH MAHINDRA, Visakhapatnam from March16 th 2012 to Aug 28 th 2013.

Worked as a Teacher in Loyola Public School Visakhapatnam from Feb 1st, 2010, to Sep 20th, 2011.

INDUSIND BANK -ROLES AND RESPONSIBLITES

Cashing cheques.

Checking statements.

Processing payments.

Making money transfers.

Updating account details.

Processing deposits and withdrawals

Introducing new members to the banking platform and software

Performing regulator account maintenance

Opening and closing accounts as required for members.

Dealing with customer inquires

Performing general administration tasks

HDB Financial Services -ROLES AND RESPONSIBLITES

Responsible for answering phones and responding to customer requests regarding their accounts.

Reviewing account histories to determine whether there are any problems with the accounts that need to be addressed by other bank employees

Processing loan payments by collecting payments from customers and submitting them to creditors

Reviewing applications for loans to determine if they meet standard criteria for approval or denial.

Experience on providing reporting services for Incident Management,

Service Request Management and Problem Management.

Attending the client calls for new requirement.

Preparing daily wise week wise, and month wise reports.

Coordinating with various team for all related requirement reports.

Creating new templates for week wise Monthly wise.

Daily Synch up with Clients and understand their requirements.

Preparing dashboards with graph’s (day wise, week wise, monthly wise)

Handling team (20 members)

OPERATIONS MANAGEMENT:

Scheduling the associates as per the requirement on the floor as per the projection of the call flow.

Preparing MIS reports & other statements with a view to apprise management of Process operations.

Providing the Agent wise performance for the associates incentives

PROCESS MANAGEMENT:

Mapping client’s requirements; assisting in developing various templates as per the requirement.

Identifying improvement areas and highlighting to the Operations team for the improvement of the process.

Analyze business information to identify process improvements for increasing business efficiency and effectiveness.

CLIENT RELATIONSHIP:

Responsible for all the reports, which are daily necessary for the client for the review.

Ensuring continuous interaction with the client for the requirements of the reports and generating the required reports with 100% accuracy.

Mattha Sri Cooperative - ROLES AND RESPONSIBLITES

Calling active and budding clients to encourage the purchase of items.

Addressing clients' uncertainties, grievances, and suggestions on time.

Noting important details of each conversation.

Communicating verbal acceptances of offers to our Sales team for closing.

Recording all successful and unsuccessful attempts to close sales.

Attending regular team meetings to clarify progress and performance-related expectations.

Conducting each of your functions with the utmost respect, regardless of others' dispositions.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows 7

Tools & Technologies: M.S OFFICE (EXCEL, ACCESS, WORD AND POWER POINT).

ACHEIVEMENTS:

Volunteer ship in National Service Scheme (N.S.S) during Graduation.

PERSONAL PROFILE:

Spouse Name : P. Srinivas

Date of Birth : 05-06-1990

Sex : Female

Nationality : Indian

Marital Status : Married

Languages Known : English and Telugu

Address : Door No 37-10-14,PR Gardens, Murali Nagar, Visakhapatnam- 530007.

Place: Visakhapatnam

Date: (DIVYA PEDDAMALLA)

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