Robert Baker

Customer Service Supervisor

Hernando, MS 38632

ad4dmf@r.postjobfree.com

+1-901-***-****

Highly experienced professional with a background in customer service and coordination. Proven ability to effectively prioritize and manage multiple projects with a track record of success. Strong communication skills with associates at all levels of the organization.

• Conflict resolution • Customer satisfaction • Professional development

• Technical resource management • Crisis management Feuer Powertrain:

Oct. 2016-Present

Nonconforming Materials:

Responsible for carrying out General rework operations according to planned operational requirements.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Nonconforming Materials

Feuer Powertrain

October 2016 to Present

Responsible for carrying out general rework operation. Being able to identify, and separating parts for precise procedure. Extensive tool usage, using lathes, power tools, hand tools, and numerous types of gauges for accurate measurements.

Traveling to costumers locations to rectify issues without excessive wait times and unnecessary expenses.

Customer Service Supervisor

Northwest Airlines / Delta Airlines - Chicago, IL

January 1994 to November 2015

1/1994 - 11/2015

Aircraft Routing Coordinator

• Responsible for planning and controlling aircraft routing within the FAA approved operating limit.

• Depending on Fleet, 80 to 154 aircraft every

evening.

• Schedule, planning, coordinating and assigning maintenance schedules, size of work force, scope.

• All aircraft are preplanned months in advance, as well as maintenance schedules, due to time, and cycled flying criteria.

• Time meaning flying time, and cycle meaning for every takeoff and landing it is considered One cycle.

• Planning and executing alternative routing proposals when faced with unscheduled maintenance, operational, weather, or other issues.

Customer Service Supervisor

• Coordination of 20 to 30 costumer service personnel to maintain the proper coverage for assigned work area

• Constant interaction with the flying public and airline personnel

• Assuring that all work stations or staffed, that all aircraft are met upon arrival, all crews have been pre cleared, and all aircraft are properly boarded.

• Conflict resolution.

Issued that arise with passengers are resolved before departures, such as making sure that if passengers have allergies.

• Passengers with disabilities are properly handled during boarding and deplaning. German Interpreter

• Interaction with passengers for flight operations, Customs, Immigration and Agriculture as needed Ground Security Coordinator

• Maintaining the security of all access points and its personnel to ensure a safe environment as well as airline associates

• Trained on all new and revised procedures from the FAA Education

Some college in Business Management, Architectural Design State Technical Institute of Memphis - Memphis, TN June 1980 to April 1982

Skills

• yes (5 years)

• Customer Service (10+ years)

• Coaching (10+ years)

• Evaluation

• Interpretation (10+ years)

• German (10+ years)

• Business Management

• Power tools (7 years)

• Heavy equipment operation (10+ years)

• Translation (10+ years)

• Powertrain (7 years)

• Crisis Management (9 years)

• Driving

• Research (6 years)

• Conflict Management

• Crisis Intervention

Languages

• German - Fluent

Certifications and Licenses

USSFNational "D" Soccer Licence

Present

The ability to teach techniques and situational methods. Assessments

Customer Service Skills — Proficient

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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