Antionette Wells

**** *************, *********, ** *****

Phone: 816-***-****

Email: ad4dl7@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Guidance Professional with a strong background in supporting and guiding individuals in various settings. Skilled in conducting assessments, developing treatment plans, and implementing interventions to help clients achieve their goals. Excellent communication and interpersonal skills, with a proven ability to build rapport and establish trust with clients. Dedicated to promoting mental health and well-being, and committed to helping individuals navigate challenges and overcome obstacles.

EMPLOYMENT HISTORY

2020 - PRESENT

Mentor, Texas Initiative Programs Inc, Fort Worth, TX

Assist clients in building self-confidence and coping skills through emotional support and encouragement.

Collaborate with other professionals, such as therapists, doctors, and teachers, to ensure a holistic approach to the client's care.

Organize and facilitate group activities and outings to promote socialization and community integration.

Advocate for clients' needs and rights within the community and educational settings.

Evaluate and adjust individualized plans based on client progress, family, and other professionals' feedback.

Attend regular training sessions and workshops to stay current on best practices in working with children with disabilities.

Uphold confidentiality and professionalism when building solid connections with clients and their loved ones.

2021 - PRESENT

Guardian Program Visitation Exchange Supervisor (Supervision), Hope House- Domestic Violence Shelter Guardian Program, Independence, MO

Comply with subpoenas, providing accurate information and testimony regarding program activities, and ensuring legal compliance and transparency.

Deliver high-quality interventions, counseling, and monitoring visitations and exchanges for children and families, promoting healthy relationships and positive outcomes.

Demonstrate a deep understanding of the dynamics and causes of domestic violence, actively working towards its eradication as a social problem.

Effectively collaborate with individuals from diverse backgrounds, adapting communication styles and approaches to meet their unique needs and motivations.

Successfully completed 3,000 hours of supervised work experience, working towards obtaining Licensed Professional Counselor Credentials.

2021 - 2024

Remote Service Coordinator, CVS Health, Lenexa, KS

Collaborate with case management teams to inform and enhance the healthcare decision-making process.

Develop and implement strategies, tactics, policies, and programs to drive the delivery of quality healthcare.

Provide care coordination, support, and education to members, utilizing care management tools and resources.

Empower members to actively participate in healthcare decision-making with their providers.

Coach and provide information to members, enabling them to make independent medical and healthy lifestyle choices.

Promote Health Services initiatives to establish a competitive business advantage for Aetna.

2019 - 2021

Director of Social Services/Director of Marketing, Health Systems Information, Timberlake, Kansas City, MO

Planned, organized, and directed the overall provisions of Social Services in accordance with federal, state, and local standards, guidelines, and regulations.

Developed and implemented policies and procedures to ensure the highest practicable physical, mental, and psychosocial well-being of each resident.

Collaborated with healthcare professionals to develop and implement individualized care plans.

Conducted regular evaluations to monitor the effectiveness of social services and implemented necessary improvements.

Successfully marketed and promoted healthcare services to increase community awareness and drive business growth.

Established and maintained strong relationships with referral sources, community organizations, and healthcare professionals.

Provided counseling and support to residents and their families, addressing concerns and facilitating communication.

2019 - 2021

Substance Abuse Counselor Practicum and Internship, Heartland Center for Behavioral Change, Kansas City, MO

Conducted individual and group counseling sessions, providing support and guidance to clients.

Implemented behavior management techniques to help clients overcome addiction and develop healthier coping mechanisms.

Created and edited assessments and treatment plans tailored to each individual's needs.

Collaborated with colleagues in team staffing to ensure the strongest treatment plan for each client.

Managed a caseload of 2-15 clients, providing direct counseling and support.

Provided intakes and crisis intervention for detox support clients, offering immediate assistance during critical situations.

Conducted crisis intervention counseling as necessary, helping clients navigate through challenging circumstances.

2015 - 2019

FSS Case Manager/Homeownership Case Manager, Housing Authority of Kansas City Missouri, Kansas City, MO

Assisted in the development and implementation of the Family Self-Sufficiency Program (FSS) and Homeownership Program, aligning with HAKC's mission.

Provided personalized case management to FSS program participants, identifying their needs and coordinating resources to promote self-sufficiency and empowerment.

Counseled eligible Section 8 clients on debt reduction, personal budgeting, and savings goals to facilitate their journey toward homeownership.

Collaborated with community organizations and agencies to connect clients with additional support services and opportunities for skill development.

Maintained accurate and up-to-date case files, documenting progress and outcomes for program evaluation purposes.

2010 - 2015

Transitional Living Site Coordinator / Case Manager, Ozanam Pathways, Kansas City, MO

Monitored, evaluated, and recorded client progress according to measurable goals outlined in treatment and care plans.

Planned and executed successful discharge plans for clients and their families, ensuring a smooth transition from care facility to home or other care facility.

Developed and maintained a monthly work schedule for all employees, ensuring efficient operations and optimal client care.

Implemented creative group activities to enhance social skills and self-esteem of mentally challenged clients aged 15 to 21.

Supervised a team of 13 Life Coaches while simultaneously managing a caseload of 5-6 clients.

Conducted regular supervision sessions and quarterly performance evaluations with staff members.

Demonstrated strong leadership skills by effectively expressing and enforcing department and agency policies and procedures.

EDUCATION HISTORY

Counseling

Master's Degree

Webster University, Kansas City, MO

Criminal Justice

Bachelor's Degree

Wichita State University, Wichita, KS

CERTIFICATIONS

02/2024

Mental Health First Aid Youth

National Council for Mental Wellbeing

02/2024

CPR/AED/First Aid

National CPR Foundation

06/2023

Crisis Prevention and Intervention

Crisis Prevention Institute

ACTIVITIES

Member of the American Counseling Association 2018- Present

Community and Parent Liaison, Family Transformations, Kansas City, MO 2014 -2024

Professional Basketball Player Baloncesto Ciudad de Badajoz, Spain 2009-2010

Professional Basketball Player, Real Canoe NC. Madrid, Spain 2007-2009

Wichita State University NCAA Division I Women's Basketball Player 2002-2007

COMMITTEE AND VOLUNTEER EXPERIENCE

Community & Parent Liaison, Family Transformations, Kansas City, MO 2014-Present

Girls on the Run, Kansas City, MO 2018- Present

Website Committee Co-Chair, Money Smart KC, Kansas City, MO, 2017

Research Committee Member, Money Smart KC, Kansas City, MO, 2017

Wichita Children's Home, Volunteer Life Coach Liaison 2003-2007

SKILLS

Strong interpersonal and communication skills, fostering trust and building rapport with clients and colleagues.

Strong leadership and management abilities.

Proficient in crisis intervention techniques, ensuring the safety and well-being of individuals in challenging situations.

Excellent problem-solving abilities, identifying and implementing effective solutions to complex issues.

Excellent communication and interpersonal skills.

Cultural sensitivity and awareness, promoting inclusivity and respect for diverse populations.

Skilled in marketing and promoting healthcare services.

Knowledgeable in financial literacy, debt reduction strategies, and personal budgeting.

Knowledgeable in federal, state, and local regulations and guidelines.

Crisis intervention and management

Assessment and treatment planning

Group facilitation and counseling

Familiarity with addiction recovery resources and support networks.

Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.

Proficient in Microsoft Office Suite and case management software.

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