Gloria Ware

**** ********** **** **** ***

Lawrenceville, GA 30044

612-***-****

ad4dkd@r.postjobfree.com

Summary

I’ve moved from to Minnesota to Georgia (February 25, 2024), I'm looking forward to start working with transferable skill’s as soon as possible. I have experience working in healthcare and patient populations for more than 20 years.

Worked closely with the Joint Commission 245A.19 & 245A.65:

Work experience:

Client Administrative & Admission Coordinator.

Hazelden Betty Ford - Chaska, MN

September 2015 to September 2023

As an Admissions Coordinator, I provided general education regarding alcohol and drug treatment rehabilitation as assigned. Facilitate the admission/transfer process of all patients.

. Assist patients in completing the administrative admission process into Hazelden Betty Ford Foundation.

. Facilitate the bed board I also had an collaboration relationship with a multidisciplinary team working directly with insurance and finances, EHR, schedule appointments.

Ensured that documentation was signed though Docu-sign upon admission such as (Patient Rights Grievance, Tuberculosis, HIV/infectious diseases, substance use during pregnancy, Vulnerable Adult and the Facility Abuse Prevention Plan).

Schedule Mental Health Appointment, Orders supplies and inventory.

Accomplishment;

I've trained co-worker on new software as a super user both in person and on WebEx.

Lead Administrative Assistant - Staffing Coordinator

Ecumen Home Care - Coon Rapids, MN June 2014 to February 2015

Scheduled staff work schedule and activities that facilitate agency operation.

Schedule service requested for clients to assure that cases are filled within an established timeframe.

Complete documentation and report by providing appropriate notification of schedules to employees, clients, and nurses.

.Monitors hours to ensure no overages based on regulations.

Responds to call in / no shows and arranges schedules accordingly.

E. I provided directions employees and communicates with supervisors as needed to assure safe and effective coverage of clients.

Accomplishment:

Followed order as directed by doctors for client's care plan and service requested.

Reported any scheduling changes for home healthcare aides and homemaking needs and concerns from clients to supervisor and nursing staff.

Notify clients of changes and monitor employee performance in areas of dependable responsiveness, timeliness and client concerns.

Administrative Assistant – Scheduler

Robert Half Office Team - Minneapolis, MN April 2013 to September 2014

Check in; check out patients for schedule visit Schedule appointment, referral, verify insurance Enter clear and timely documentation in EHR.

Patient Access Specialist / Patient Service Coordinator

HCMC - Minneapolis, MN June 2011 to May 2013

Check voicemail and pass to appropriate therapist, data entry tracking tools and patient’s information. Staff message and interpreter service,

Schedules appointments, check in outpatient for clinics appointment.

Assist with patient’s complaints, ordering supplies and inventory.

FIM (doc flow), review Knapp, billing minutes and verify patient’s insurance.

Inventory and ordering for clinics, call center

Patient Access Liaison 3

Allina Hospitals & Clinics - Minneapolis, MN February 2008 to November 2010

Physician to Physician, Level Ones, Stemi calls, register and Scheduling

Appointments, Physician Referral, Customer service, Answering Service,

Assists with patient’s complaints, verify patient’s insurance, Call center,

Interpreter service

Epic, Infinity, Office Outlook and Excel software

,

Education: High School Diploma - All subjects

Horace Mann High School - Gary, IN

September 1976 to June 1980

Skills

Medical Terminology, Documentation, Scheduling, Customer service, Receptionist and Inventory.

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