Work History

Letizia Hill

Contact

Address

Mesquite, TX 75181

Phone

214-***-****

E-mail

ad4dk0@r.postjobfree.com

Skills

Typing 40 wpm

Complaint resolution

Multi-line phone talent

CRM

Professional telephone

demeanor

Word processing

Error detection

Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.

Remote Customer Service Representative

Genpact

Assisted an average of 100 customers per day via

email, Loom, and live video (Zoom) resulting in 90% satisfaction rate.

Routinely updated clients, following SLA (Service

Level Agreement) guidelines, on active issues to

gain additional information or to advise of status, resulting in a 95% customer satisfaction rate.

Actively monitored and engaged with additional

support channels, such as Slack and social media,

resulting in a 40% increase in customer engagement. Communicated effectively with internal groups to

resolve urgent or escalated issues, resulting in a 50% decrease in resolution time.

2017-08 -

2023-03

Days Entry Clerk

Banctec, Inc

Utilized advanced Excel skills to manage and

analyze large sets of data, including creating pivot tables, charts, and graphs to visually represent data trends.

Accurately entered and verified data from various

sources, including physical documents and

electronic records, while maintaining a high level of attention to detail to ensure accuracy.

Collaborated with cross-functional teams to

streamline data collection and reporting processes, resulting in a 20% reduction in data entry errors and a 15% increase in efficiency.

2015-11 -

2017-03

Education

Attributes

High School Diploma

Grady Spruce High School

Skilled in client experience management, customer

satisfaction surveys, and problem-solving.

Entrepreneurial spirit, always seeking new

opportunities and challenges to tackle.

Comfortable, focused, and organized in fast-paced, high-output environments. Strong communication,

analytical, and marketing skills, with the ability to work in various platforms/systems.

Contact this candidate