Serena Harris

Los Angeles, CA *****

323-***-**** - ad4djr@r.postjobfree.com

Professional Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Skills

Spreadsheets

10-Key

Computer Proficiency

Multi-Line Telephone Operation

Microsoft Excel

Microsoft Word

Call Center Operations

Quality Control

Work History

01/2021 to 03/2023

Coordinator

S&J Sweets – Los Angeles, CA

Developed strong rapport with customers and created positive impression of business.

Built customer loyalty and retention by delivering excellent shopping experiences.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Met customer call guidelines for service levels, handle time and productivity.

Processed customer service orders promptly to increase customer satisfaction.

Built relationships with customers to encourage repeat business.

Worked closely with shift manager to solve problems and handle customer concerns.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

04/2016 to 12/2020

Warehouse Manager

Travis Matthews – Huntington Beach, CA

Created and enforced detailed organization processes to increase quality and service standards.

Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Led improvement initiatives to advance operational efficiencies and increase revenue.

Marked stock with identification tags and labels to outline information such as storage locations.

Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Managed timely and effective replacement of damaged or missing products.

Completed inventory accounts to keep records current and promote accurate ordering.

06/2011 to 02/2016

Caregiver

IHSS Public Authority – Los Angeles, CA

Cooked tasty, nourishing meals for patients to promote better nutrition.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Followed nutritional plans to prepare optimal meals.

Provided transportation and appointments management.

Administered medication as directed by physician.

Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

05/2004 to 02/2016

Office Administrative Assistant

Elvia Transportations – Lake Balboa, CA

Responded to inquiries from callers seeking information.

Greeted incoming visitors and customers professionally and provided friendly,

Maintained files and records entire company

Ordered office supplies to maintain availability of products.

Developed and updated databases to handle customer data.

Collect payments mail out Invoicing and med various clerical duties by filing and faxing documents.

Followed up with customers about resolved issues to maintain high standards of customer service.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Sorted documents and maintained organized filing process.

Created and maintained data entry logs to track data entry activities.

Answered customer telephone calls promptly to avoid on-hold wait times.

07/1999 to 03/2004

Front Office Receptionist

After Collision Inspected Site – Los Angeles, CA

Interacted with customers by phone, email, or in-person to provide information.

Finalized daily logs

Recovered vehicles, completed private tows, and managed involuntary pick-ups

Inspected vehicle before and after trips and logged and reported mechanical problems

Preserved customer confidence and protected operations by keeping information confidential.

Collated and organized data entry documents into filing systems

Updated and maintained customer information, documents and records.

Education

06/1997

Medical Assistant Certificate : Medical

UEI College - Gardena - Los Angeles, CA

06/1995

High School Diploma

West Hollywood High - West Hollywood, CA

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