Artistic, mechanical to technical

ULYSSES CUÉLLAR

Los Angeles, California, 213-***-****

********@**********.***

PROFESSIONAL EXPERIENCE

Sway (formerly Returnmates), Culver City, California Mar 2023 – Oct 2023

E-commerce Returns, Shipping

Driver, Warehouse

Loading/unloading trucks. Updating spreadsheets.

Sort, scan, tag, pack, and load pallets ready to ship

Assembling, repairing warehouse equipment.

Organizing warehouse to safety standards.

Rage Ground, Los Angeles, California Aug 2022 – Feb 2023

Paint Splatter, Rage Rooms

Set Designer, Warehouse

Rage room set staging, and teardown.

Automobile staging, removal, clean up.

Rage “package” production.

Inventory replenishment, organizing warehouse.

Banana Bungalow, West Hollywood, California May 2019 – Oct 2021

Hotel & Backpacker Hostel

Night Front Desk Attendant

Phones, payments, data entry, check ins, check outs.

Customer Support, taking control of emergencies, disputes.

Light/moderate maintenance. i.e., pilot lights, TV/Satellite, internet, fixtures, circuit breakers.

Problem-solving while maintaining professionalism and interpersonal skills.

Patrolling property, addressing conflicts and escalating to law enforcement

Vibe Hotel, Hollywood, California Oct 2017 – Oct 2021

Hotel & Backpacker Hostel

Night Front Desk Attendant

Phones, payments, data entry, check ins and check outs.

Fulfilling requests, addressing complaints. Taking control of emergencies, disputes.

Light/moderate maintenance. i.e., pilot lights, TV/Satellite, internet, plumbing, circuit breakers.

Employing problem-solving while maintaining professionalism and interpersonal skills.

Patrolling property and addressing issues or escalating to law enforcement

Hooman Nissani Enterprises, Culver City, California Aug 2016 – May 2017

Playa Vista Car Wash

Aspirator, Ticket Writer

Customer greeter and ticket writer. Detailing and optional services.

Vacuuming staff. Noted for excelling in thoroughness and speed.

Driver and finisher. Collected and reconciled claim checks.

1-800 Flowers, Inglewood, California Apr 2016 – Jun 2016

Amazon Fulfillment contract

Amazon Delivery Driver

Amazon distribution center 3PL duties, pick & pack, loading

Last mile delivery and backhaul with photographic confirmation

Handheld scanner usage, batch picking.

Customer service at point of delivery

Daily van safety inspection check list and reporting

Citysearch, West Hollywood, California May 2006 – Dec 2012

Online city guide services

NOC Engineer & Help Desk

Monitor, troubleshoot, fix, and escalate HW, SW malfunctions or network alerts, system events.

Admin duties for DBA and UNIX teams. Executed SQL scripts, cron and batch jobs, Web Server restarts, NFS disks.

Triage and coordinating with third-party vendors, customer contacts, or other IT teams.

Maintained and amended SOPs and knowledgebase documentation.

Adding, removing or revising alerts and publishing shift turnover reports.

Help Desk: employee user accounts administration.

Tools: Nagios, Ganglia, Jira, Hudson, Jenkins, RT, Keynote, Salesforce

Boingo Wireless, Santa Monica, California Jan 2004 – May 2006

Wi-Fi Internet Service Provider

Customer & Technical Support

Troubleshooting Wi-Fi connectivity; WAN/WLAN, hot spot authentication, Win/Mac OS, Boingo software, miscellaneous browser and mail client configuration.

Performed advanced technical support for hot spot administrators, venue owners and partner wireless providers.

Call center Customer Service: account maintenance, sign ups, billing issues, cancellations, password resets, payment updates.

NOC duties: Monitor and tested hot-spot networks, infrastructure of various partner systems, tested authentication portals.

Composed shift turnover reports, contacted on-call administrators.

EarthLink, Pasadena, California 2000 – 2004

Internet Service Provider

Tier 2 Support & Help Desk (Tier 3)

Monitored, managed, load balancing of call flow to internal and outsource call centers

Provided Help Desk (tier 3) knowledgebase support for Tier 1 & 2 agents in all call centers

Served as point of escalation for Tier 1. Updated tickets & followed up with agents.

Win 3.x- WinXP, Mac 7.x-OSX, DNS, POP/IMAP, internet connectivity, Dial-Up scripts, ISDN, DSL, cable, satellite, wired/wireless routers, switches, hubs, and portals.

Tier 1 Technical Support Jan 1999 – 2000

Troubleshooting customer tech support calls for EarthLink software, authentication, dial-up networking, mail client & browser configuration (proxy, DNS, POP/IMAP, FTP)

Logged, documented, and scheduled escalations & call backs while maintaining professionalism and courtesy when communicating with customers.

Downtown Button & Supply, Commerce, California Apr 1994 – Dec 1998

Leading bar coding and hangtag service bureau for the garment industry

Bar-coding Lead & Technical Support

Supervised bar-coding data entry, assigned projects, and priorities. Mentoring and training.

Modified & created proprietary data entry software using Norton ScriptMaker BASIC.

Help Desk duties: troubleshooting issues on PC, Mac, ghosting, system restoration, hardware replacements, peripherals and network connectivity.

Performed back-ups, ghosting, system restoration, hardware replacements.

Customer service duties, invoicing, tracking orders, and delivery.

Federal Ordnance, Inc, South El Monte, California 1991 – 1993

Manufacturer of M1911 pistols & military surplus firearms

Machinist, Workshop

Warehouse, disassembling surplus and assembling pistols and rifles.

Inspecting and sorting stock, barrels according to quality.

Operated lathe, sandblaster, grinding and polishing equipment.

Ground and trued manufacturing cast marks.

O’Connor Lincoln Mercury, Los Angeles, California 1990 – 1991

Automobile Dealership

Parts Driver, Warehouse

Auto parts delivery driver and Ford deport parts pick up.

Parts department warehouse associate. Stocking and organizing.

Cleaning duties: sweeping, mopping, dusting.

EDUCATION AND EXPERIENCE

Myers Graphic Arts, Culver City, California 1990-1994

Graphic Arts Mentoring

Learned pre-digital graphic arts tools usage. i.e; t-squares, charcoal, vellum, Mylar, stat cameras.

Page layout designs methodology: Cropping, paste-up, line art, isometric views.

Aldus FreeHand, Aldus PageMaker, Adobe Illustrator, Photoshop, Super Paint.

Los Angeles City College, Los Angeles, California 2002

Linux Operating system course

Linux Installation, Maintenance and Server Administration

New Technologies Training Institute, Glendale, California 2003

Microsoft certification courses (Incomplete)

MCP Microsoft Certified Professional

MCSE Microsoft Certified Systems Engineer

MCDBA Microsoft Certified Data Base Administrator

Cisco certification courses (The following courses were not completed)

CCNA Cisco Certified Network Associate

CCSP Cisco Certified Security Professional

Los Angeles City College, Los Angeles, California 2010

Import and Export

Discussed import and export process/

Outlined packing requirements and port authority permits/

Stained Glass making

Hands on familiarization with tools, materials and techniques/

Additionally, 30+ years of experience obtained through self-education, job exposure, formal and informal tutoring.

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