Tracy

Warnsley

ad4dfk@r.postjobfree.com

601-***-****

**** * ****** ****

Utica, Mississippi

Summary Organized and detail-oriented Store Manager with 27 years of experience ensuring smooth operations and excellent customer service in fast-paced retail environments. Driving increased customer traffic and sales by creating a friendly shopping environment. Effectively instills customer service skills in all employees. Experience

Store Manager

Shoe Dept.Encore • Flowood, MS

Present

Plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs, scheduling, allocating daily tasks, and payroll.

Store Manager

Crazy 8 (Gymboree) • Pearl, MS

10/2013 - 04/2019

Motivate and inspire the team to achieve/exceed profitability goals including conversion, comp sales, payroll, key performance indicators and other business goals.Ensure Successful Store Standards are implemented and maintained at a high level. Create and implement visual and merchandising strategies to increase sales. Be responsible for the look and feel of the store; understands floor capacity and store layout. Utilize tools, resources, and information to drive results and enhance the customer experience. Build high performing teams and promote an environment which inspires people to do their best.

Store Manager

Motherhood Maternity • Flowood, MS

01/2013 - 10/2013

Responsible for successfully driving sales and running the operations of the individual owned store. Lead team in personal and professional development. Ensure that each team member is properly trained and has the tools and resources necessary to make quality decisions to drive sales. Maintain an in-depth knowledge of all merchandise in the store, coach store team on all aspects of product knowledge. Build repeat business and maximize traffic to ensure your store delivers profitable sales growth.

Store Manager

New York & Company • Jackson, MS

05/1999 - 10/2012

Ensures the service and selling environment within the store is fun and engaging for customers at all times. Responsible for making critical decisions that contribute to growing the customer base and driving profitable sales growth. Directs all Sales/Credit, Talent, Customer and Operations functions within the store. Manage the ongoing development of the store team, including identifying and resolving performance issues and policy violations. Balance customers and tasks simultaneously using good judgment and teamwork. Training Store Manager

Cato Corporation • Jackson, MS

08/1997 - 05/1999

Responsible for all activities and objectives of the store, including sales generation and insuring effective customer service. Maintained a full management and sales associate team at all times that meets both quantitative and qualitative standards. Adhered to all administrative and operational controls and systems, including the monitoring of payroll and in-store expenses.

Skills

Education

Business Administration

University of Southern Mississippi • Hattiesburg, MS 01/1988

Business Administration

Hinds Community College • Raymond, MS

12/1985

Languages

Management Customer service

Sales Scheduling

Organizational skills Business intelligence

Customer care Budgeting

English

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