NICOLE

CHAPTINI

SKILLS

PROFILE

Customer focused professional, expert in leading and contributing to projects designed to enhance functionality and company productivity. Acknowledged for capacity to tackle challenging issues, analyze reasonable alternatives, and provide innovative solutions that will help companies succeed. Praised for teamwork, independent work habits, and the determination to challenge and overcome obstacles. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

CONTACT

PHONE:

951-***-****

EMAIL:

ad4de9@r.postjobfree.com

Los Angeles, CA

WORK EXPERIENCE

SENIOR MANAGER October 2022 – Current

Pollys, Inc.

• Deliver high-quality results through execution of workforce planning: recruitment, selection, onboarding, education, and coaching

• Proficient management of store through application of policies, service standards and continual improvement of standard operational procedures.

• Demonstrate effective leadership and efficient labor/team member management: Scheduling, monitoring, communication of job expectations, planning, counseling and enforcement of policies and procedures.

• Commitment to team building through rapport, support, coaching, delegation of tasks and team development.

• Continually support all Manager-level staff through leadership, direction and training to achieve effective growth, increased business knowledge and overall skillset.

• Build relationships with Guests daily and support continued satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; responsible to initiate effective improvements.

• Adhere to and upholds cash handling policies and procedures to ensure proper cash management practices are being followed by all levels of team members. Responsible and accountable for all company money, which includes: verifying safe, making change, balancing cashier drawers, and handling bank deposits.

• Lead store and team to achieve breakthrough targets through implementation of all tools available to optimize production, quality guest-service standards, and productivity.

• Alignment of store to strategic and annual forecasts and budgets, monitor variance analysis to develop financing; establish and enforce financial controls to achieve and sustain financial targets.

• Provide added value by driving Brand Team initiatives, public and community relation programs in an effort to retain and attract business. Propose local store marketing recommendations suitable to location.

• Development and implementation of strategies to support the increase of store sales.

• Adhere to company service level standards to increase sales and minimize costs.

• P & L responsibilities to include forecasting of sales, controllable profit and making adjustments as business conditions indicate to maintain and increase acceptable level of sales.

• Control profit & loss of Store by adhering to cash control/security procedures, inventory control, labor management, evaluate financial reports, and take appropriate corrective actions.

• Proficient estimation levels of food and beverage costs. Work with the Home Office and Commissary for efficient provisioning and purchasing of supplies.

• Approximate the food needs of the store, place orders with distributors, and schedule fresh food and supply deliveries. Control and report the store inventory through internal systems, make recommendations as needed.

• Responsible to ensure accurate, timely completion of store financial (invoices, audits, reporting) and personnel/payroll related duties in accordance with company standards, policies, and procedures.

• Ensure compliance with operational standards, company policies, federal/state/local regulations, and laws.

• Ensure proper security procedures are in place and upheld to protect our Team Members, guests, and company assets.

• Certify store satisfies required state standards to assure sanitary practices and maintenance of premises to pass internal/external regulatory inspections. Responsible to perform periodic audits and execute timely resolution

EVENTS SPECIALIST March 2022 – June 2022

UCR, Undergraduate Admissions

• Ensured quality delivery of services and a successful event outcome.

• Planned, implemented, coordinated the execution of events associated with all special initiatives as prioritized by Undergraduate Admissions, UC Riverside and UCOP. Under the supervision of the Associate Director and in coordination with the Events Coordinator.

• Responsible for coordinating all necessary aspects of assigned events, which includes setting and keeping budgets for events, logistical planning, promotional item inventory management and other duties as assigned.

• Ensured the proper paperwork is obtained, and UCR Policies and Procedures, to include policy interpretation, are followed throughout the coordination of assigned events. Collected, compiled, prepared all documentation to include entertainment requests, event agenda, staffing assignment and executive debrief and ensure these requests align with policy and procedures with support from the Associate Director.

• Responsible for maintaining departmental publication inventory and fulfilling all requests and shipments for publications.

• Organized and prioritized a heavy and diverse workload to meet stringent deadlines.

• Responsible for community outreach and maintaining relationships with internal and external campus partners as related to events management.

• Effectively coordinated and organized effective calendar management and student and/or volunteer scheduling

ACADEMIC PERSONNEL AND HUMAN RESOURCES ANALYST December 2019 – September 2021

UCR, School of Business

• Managed and oversaw the preparation of academic personnel cases for ladder-rank, adjunct, lecturers, and emeritus faculty in the department.

• Analyzed and interpreted guidelines and policies to provide advice and counsel to unit clients on issues such as compensation, work-eligibility, visa matters such as H1-B processing or PR application, and benefits considerations.

• Provided strategic advice and counsel to both Department Chairs by analyzing and interpreting system-wide and organization policies, collective bargaining agreements, academic personnel procedures and practices. Review the preceding year's faculty academic personnel case preparation process. Develop a case schedule and plan for the coming year.

• Coordinates the academic search process, including placement of ads, drafting of search plans, conducting the initial screening of materials submitted, and coordinating all candidate logistics.

• Counsels Senate and non-Senate faculty and other academic staff concerning moderate to complex work-related problems with relevant policies, that they are complete and that all information is accurate.

• Ensured that start-up packages are included with new appointments to the ladder-rank, and process any requests for faculty participation in housing assistance programs. Facilitate communication between new faculty and appropriate departmental and campus contacts.

• Facilitated the academic review processes, identifying issues relating to policy and compensation, and communicates schedules and deadlines.

• Served as the department subject matter expert in the area of academic personnel policy. Inform faculty and staff of relevant policies; advise on policy issues. Researched and interpret relevant college, campus, university, state and federal policies and regulations. Recommend and draft policies as requested.

HUMAN RESOURCES MANAGER September 2016 – October 2019

Smart Circle, Inc.

• Directed all human resource coordination including scheduling, PR, payroll, correspondence, training, recruiting, on boarding documents and hiring process

• Trained team members in sales techniques, marketing strategies, product knowledge and management development • Developed recruitment strategies to expand and advance company growth goals

• Office ranked #1 in sales nationally generating $120,000 in profit

• Office screened over 300 applications in addition to making over 150 calls per day

• Responsible for developing and streamlining the strategies, outreach efforts, and promotional techniques utilized for clients

• Promoted to nation-wide Human Resources Director for 4 other offices

CAMPAIGN MANAGER May 2015 - September 2016

Smart Circle, Inc.

• Managed systematic marketing techniques and developed exclusive roadshows to generate brand recognition with 9-11 times greater revenue

• Interviewed and recruited new candidates to host 25-40 events per week. Expert at generating brand awareness and substantial return on investment for over 20 clients

• Traveled to other offices to assist in training for new company expansion

• Planned and executed over 200 promotional and marketing events with various clients that generated $3.5 million in sales yearly

• Office ranked #1 in sales 3 consecutive rotations among 90 offices nationwide

• Independently #1 in sales nationally for 2 consistent weeks generating over $11,000 in revenue per day

•Top leader in training 25 employees to manage 20 clients in multibillion-dollar company partnerships

MANAGER/PHOTOGRAPHER August 2013 – March 2015

Sears Portrait Studio

• Manager on duty and responsible for catering to customer needs

• Utilized organizational and communication skills to build a relationship with the customer and run a successful shoot

• Operated Adobe Lightroom program to create layouts and edit pictures

• Procuring new clients and producing profitable sales

AREA SUPERVISOR January 2010 – July 2013

DD’s

• Trained over 50 employees in their job duties to ensure smooth and continuous operations.

• Supervised the day-to-day operations of the logistics team consisting of 30-50 members including opening and closing procedures

• Managed employee payroll and scheduling

ASSISTANT MANAGER June 2002 – December 2009

Phoenicia

• Managed daily operations of the restaurant including the selection, development and performance management of employees • Optimized profits and ensured that guests were satisfied with their dining experience

• Assisted in implementing new policies and procedures to meet business and sales goals

• Supervised the inventory and ordering of food and supplies

EDUCATION

UNIVERSITY OF RIVERSIDE, CALIFORNIA

BACHELOR OF ARTS

Psychology 2008-2012

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