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Customer Service Executive Assistant

Location:
York, PA
Salary:
23
Posted:
March 16, 2024

Contact this candidate

Resume:

Heida Schaszberger

Career Seeker

York, PA

ad4de0@r.postjobfree.com

+1-717-***-****

Reliable transportation and excellent dependability. Seeking career. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Pro Bono Coordinator/Executive Assistant

Cumberland County Bar Association - Carlisle, PA

May 2021 to October 2023

Assisting Executive Director with all tasks given

Accounts payable

Quickbook entry and reconciliation

Scheduling events and fundraising

Coordinating meetings with lawyers and judges

Travel planning

Assisting with events with the Bench and Bar

Daily communication with Attorneys in regards to assisting the community with Pro Bono opportunities and cases

Creating and disbursing reports, letters, statements, pamphlets and all marketing materials Creating, coordinating and running meetings and assisting with CLE and Pro Bono section Documenting minutes and creating agendas for sections of the Bar Data entry and creating excel spreadsheets to provide documentation for audits Opening and disbursing mail for the Foundation, Association and Law Journal Maintaining member records, creating and sending new welcome packets Continuously learning new methods of improving the flow of the office Marketing and enticing attorneys to join the Pro Bono program Administrative Assistant/Executive Assistant

DVSCP - Carlisle, PA

July 2020 to May 2021

Providing excellent customer service and assisting director with daily tasks. Handling the 24 hour victim hotline

Child advocate/Victim Advocate

Daily routine office procedures

Handling the Amends program for offenders while Documenting all attendees and payments. Document preparation and project management

Oversee internships

Assisting Executive Director with meeting minutes, financial statements, travel arrangements, document preparation, and all that was needed to make a better flow of the office. Intake Coordinator

TRUSTMARK HEALTH BENEFITS - Lancaster, PA

October 2019 to July 2020

Providing excellent customer service to Providers and members seeking prior authorizations. Handling and managing between 50 and 100 calls a day. Multi tasking and navigating through multiple systems via computer. Receptionist

PETS - Lancaster, PA

January 2017 to March 2019

Handling payments, scheduling, cleaning and providing excellent customer service for a 24/7 emergency vet.

Stay at Home Mom

Mom - Camp Hill, PA

January 2012 to October 2017

I was out of work while raising and taking care of two special needs children Customer Service Representative

Preferred Healthcare - Lancaster, PA

May 2011 to January 2012

Answering multi line phones

Obtaining insurance knowledge and eligibility knowledge in order to answer benefit and re-pricing questions

Learning diagnostic codes and putting forth the ability to answer all questions regarding claims Providing excellent customer service while handling a plethora of different issues and concerns Left due to car accident.

Teller

UNION NATIONAL COMMUNITY BANK - Mount Joy, PA

March 2010 to May 2011

Handling all business and personal transactions

• Providing excellent customer service to all customers

• Having the knowledge and ability to provide accurate information on all bank accounts Laid off once they merged with another business.

Office Manager/HR Manager

CHRISTOPHER LASTETER, DO - Lancaster, PA

March 2009 to March 2011

Full operation and management of office

• Scheduling of all appointments

• Opening and closing of office

• Depositing of all payments to proper banking institute

• Daily help of patients by setting up rooms and removal of acupuncture needles

• Accounts payable and receivable

• Weekly organization of inventory

• Hiring and training of employees

Internship/HR

DISTINCTIVE DETAIL - Manheim, PA

February 2009 to March 2009

Assist with Automotive Sales for Manheim Auto Auction

• Filing, organizing, updating and retaining files

• Calculations of employee hours

• Communication with prestige dealers

Key Volunteer

KEY VOLUNTEER NETWORK - Camp Lejeune, NC

March 2006 to August 2006

Communicated official command information

• Acted as a communication link between the command and families Education

B.A. in Human Resource Management

University of Arkansas - Remote

December 2023 to Present

Certificate in CNA

HARRISBURG AREA COMMUNITY COLLEGE - Lancaster, PA, US January 2013

Associate in Business

CONSOLIDATED SCHOOL OF BUSINESS - Lancaster, PA, US August 2007 to March 2009

Skills

• Accounts Payable

• Microsoft Access

• QuickBooks (2 years)

• Multi-line Phone Systems

• Word processing

• Typing

• Microsoft Office

• Sales

• Insurance Verification

• Payroll

• QuickBooks (2 years)

• Accounting (1 year)

• Medical Records

• Crisis Intervention

• Microsoft Powerpoint

• Research

• Front Desk

• Microsoft Windows

• Recruiting Files Management Telephone Communications 10-Key Calculator Operation Multi-line Phone Systems Dispatch Scheduling Operating System: Vista, Windows 2007 Adobe Photoshop Advanced Microsoft Office Suite: MS Word XP, 2007 MS Excel XP, 2007 MS Access XP, 2007 MS PowerPoint, XP, 2007 Basic Bookkeeping Skills Publisher

• Case Management

• Customer service

• Marketing (1 year)

• Personal assistant experience

• Data entry (2 years)

• Salesforce (Less than 1 year)

• Medical Billing

• Phone etiquette

• Dental office experience (1 year)

• Management

• Management (2 years)

• Bookkeeping

• Dental receptionist

• Event planning

• Clerical Experience

• Office Management

• Human Resources Management

• Human resources (1 year)

• Insurance

• Microsoft Publisher

• Fundraising

• Organizational Skills

• Leadership

• Motivational interviewing

• Microsoft Outlook

• Proofreading

• Operating Systems

• Office experience

• Administrative experience

• QuickBooks

• Calendar management

• Supervising Experience

• 10 Key Data Entry

• Data entry

• Intake Experience

• Computer Skills

• Microsoft Excel

• Accounts Receivable

• Time management

• Information management

• Operating systems

• Windows

• Pricing

• Google Suite

• Microsoft Access

• Leadership

• Research

• Accounting

• Payroll

• Recruiting

• Customer service

• Hospitality

• Sales

• SAP CRM (4 years)

Certifications and Licenses

CNA

Driver's License



Contact this candidate