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Customer Service Representative

Location:
Tucson, AZ
Posted:
March 16, 2024

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Resume:

SHANNON COLLINS

**** * ***** ******** ****, Tucson, Arizona, 85742, US • 520-***-**** • ad4ddz@r.postjobfree.com Hardworking Backup Scan Coordinator with 27 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents.

Reliable

Excellent communication

Leadership

Transferable skills

Interpersonal skills

Team player

Customer service

Regulatory compliance

Organization

High School - 1995

Mountain View High School - Tucson, AZ

Backup Scan Coordinator - August, 2022 to Present

Sprouts Farmers Market - Tucson, AZ

Compliance with all company and governmental compliance regulations Daily, weekly and monthly price changes

Verify weekly ad price changes, promo price accuracy and price signage in all departments Work quickly and accurately to support pricing integrity Ability to read price tags, create signs and post price tags Deli Clerk - January, 2020 to August, 2022

Sprouts Farmers Market - Tucson, AZ

Knowledge of food preparation and safety standards Slicer, oven and scale knowledge

Prepare food ahead of time for the overnight employees and opening deli clerk for the following day Coordinate specialty food sections, including the service case, chicken and turkey warmer in addition to the cup salad wall Ensuring the date labels display correct information Assisted customers with both meat and cheese and service case sales Assist customers with orders at the sandwich counter Cashier - February, 2018 to January, 2020

Dollar Tree - Tucson, AZ

Educated customers about monthly promotions to increase sales. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Trained team members to work as cashiers in accordance with company policies and procedures. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Greeted them and gave them product information as customers entered. Wrapped and bagged items for customers to protect them from damage and make them easier to transport. Professional Summary

Skills

Education

Work History

Stockroom Associate - July, 2017 to February, 2018 Ross Dress for Less - Tucson, AZ

Unload and unpack deliveries of merchandise

Assure merchandise is represented on the sales floor according to company standards Security tag high theft items

Store Manager - October, 1999 to July, 2010

Checker Auto Parts - Tucson, AZ

Trained and managed all store employees

Managed inventory (weekly and annual cycle counts), resolved discrepancies Ensured staff were adhering to all company policies and procedures Managed store finances

Developed reports

Counted cash drawers and made bank deposits

Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.



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