Raquel A. Broussard

***** ***** **

Houston, Tx *7044

832-***-****

●ad4ddq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

I have more than 14 Yrs. customer svc /administrative support experience. I have supervisory experience, and I am skilled in handling escalated calls. I am proficient in MS Excel, MS Word, Windows, Internet Explorer, MS Outlook, IBM AS400, Mainsaver, Apogee, Citrix, Everbridge and SAP. I have an advanced alpha- numeric data entry aptitude, and I am at my best when required to multi-task in order to complete an assignment.

EXPERIENCE:

05/2021 - 11/2022

Allied Universal

Port of Houston Officer

Check all for proper TWIC card, and check for VMS access. If the person does not have either one, access is denied.

08/2020 – 12/2020

Securitas Infrastructure Svc

Chevron/ Chemical

Provide security in front office of the facility and four other areas. Check all who enter for required TWIC card and other identification.

04/2020 – 07/2020

Allied Universal Security Services

Covid-19/ Checker

(Contract Assignment)

Provides support by screening and monitoring all visitors and employees who enters the facility, and providing directions to patrons, staff, and other visitors. Check all who enter for TWIC card and proper identification.

11/2019 - 02/2020

Conduent Svcs

Healthcare Customer Svc,Humana

Document accounts, assist members with questions on benefits, claims, billing and general questions on how the insurance works and process premium payments.

07/2019 - 03/2020

Weiser Security Svc

Port of Houston Officer

Ensure personal safety of staff, visitors, and property; respond and investigate appropriately to situations reported. Check identification and badges of persons entering the facility. Maintain logs and records of occurrences. Secures premises and personnel by monitoring surveillance equipment, equipment and access points; permitting entry and restraining trespassers.

03/2019 - 06/2019

Galena Park Independent School District

Substitute Teacher

Plan, organize, and presents information and instruction which helps students learn subject matter and skills that will contribute to their educational and social development; has an instruction which is compatible with the school and system-wide curricular goals; interacts effectively with students, co-workers, and parents; carries out non-instructional duties as assigned and/or as needed; adheres to established laws, policies, rules, and regulations; and follows a plan for professional development.

11/2013 - 01/2015

Burnett Staffing/ Stewart Title Guarantee Co,

Loss Mitigation Specialist- Bankruptcy

(Contract Assignment)

Process bankruptcy documents for Bank of America mortgage loans in expedient manner to assist the client in compliance with government mandates. Duties include but not limited to: verifying case numbers in US court system. I located, researched, and compiled any addt'l properties found, located and verified home loan account numbers. Tagging issues with deadlines. Each loan requires multi- tasking consistently throughout 6 systems on 2 monitors, as well as email follow up.

07/2013- 02/2014

Securitas Critical Infrastructure Services

Chemical Officer

Monitored close circuit television systems and alarms. Monitored and kept hourly logs of the chemical levels in assigned petrochemical tanks.

08/2012 -02/2013

Insight Global / Stewart Title Guarantee Co, FORECLOSURE PREVENTION SPECIALIST

(Contract Assignment)

Worked with customers and authorized representatives to develop workout solutions on severely delinquent mortgage loans. Reviewed loan documents, evaluated eligibility for HAMP, and other possible federal and/or bank programs. Suggested foreclosure prevention alternatives, as well as other proprietary modifications such as deeds in lieu, short sales, and forbearances to cure the default. Educated customer/representative on requirements and documents needed for submission within allotted timeframe to avoid default. Assembled documents, data and information from multiple systems and organized them as required. Monitored assigned accounts and followed up to assist on meeting assigned deadline by bank. Provided documentation for any exceptions and escalations as necessary.

08/2010 - 2/2011

Burnett Staffing / MD Anderson Cancer Center, COMMUNICATIONS COORDINATOR

(Temporary Assignment)

Provided a broad range of support for Monitoring Services and 3-5000 Service Center including answering heavy volume of incoming calls and online requests for assistance. Issued “C”, “D” and “PM” work order requests for service to appropriate departments. Also responsible for simultaneously monitoring critical alarms within the main institution and its vast satellite locations, dispatched (via radio) for maintenance, biomedical, and housekeeping requests, and responded and communicated emergency and weather events throughout the institution.

03/2008 - 05/2014

Channelview Independent School District, SUBSTITUTE TEACHER

Plan, organize, and presents information and instruction which helps students learn subject matter and skills that will contribute to their educational and social development; has an instruction which is compatible with the school and system-wide curricular goals; interacts effectively with students, co-workers, and parents; carries out non-instructional duties as assigned and/or as needed; adheres to established laws, policies, rules, and regulations; and follows a plan for professional development.

11/2009 - 06/2010

NCO Group Cust Mgmt

TECHNICAL SUPPORT REP

Provided Tier 3 technical support and troubleshooting in a call center environment for T-Mobile Wireless. This included T-Mobile's home telephone svc, data modem card svc, PDA's and home computers. Also assisted customers by providing customer service and billing assistance when necessary.

11/2006 - 11/2007

TX Dept. of Family, Protective & Regulatory Svc, ADMINISTRATIVE TECHNICIAN

Provided administrative support to unit supervisor and staff and interacted routinely with Texas Department of Family and Protective Services staff and the general public. Job duties included: Data entry into systems, answer and screen telephone inquiries, takes and routes messages and records intake information for referral to caseworkers, prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit. Also function as the unit timekeeper and processed purchase orders as directed, typed correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit, filed related documents, and provided program and agency information and/or made referrals to other community resources.

9/2006- 11/2006

Tech Link Systems / Hewlett Packard,

PROJECT COORDINATOR

(Temporary Assignment)

Assist Program Mgr. to support projects related to the non-profit arm of Hewlett Packard. Duties include, but not limited to: archiving significant historical data for the company, scheduling meetings for management, coordinate philanthropic events for corporation, managing and responding to email & telephone requests sent to dept. from employees, corporate affairs staff, nonprofit stakeholders & vendor partners- as well as mailed requests from the general public. Also, responsible for posting updates to web page, program analysis & planning, statistical reporting of data- using data analysis and graphing skills, supporting communications with program vendors, collateral and marketing material distributions to US sites, cash & product grant processing, data analysis and graphing for presentations.

12/2005- 11/2006

Spherion Staffing of Calif / Hewlett Packard, SERVICES COORDINATOR

(Temporary Assignment)

Register, monitor and adjust contracts for commercial hardware and software. Prepare registration reports, answer incoming calls, reply to email requests, handle escalations, & prepare confirmations for customers upon completion. Assign warranties to hardware products and issue certificates of ownership. Assist as a backup for lead rep, and with consumer registration issues when time warrants.

11/2004- 10/2005

Convergys Corp,

CUSTOMER SVC/TECHNICAL SUPPORT

Provided Tier2 and eventually promoted to Tier 3 technical support and troubleshooting in a call center environment for Nextel/Sprint. This included Nextel/Sprint Blackberry PDA support, all technical needs for the handsets, as well as assisting customers by providing customer service and billing assistance when necessary.

7/2002- 8/2004

AAA TEXAS,

Emergency Road Svc/ DISPATCHER

Assisted members by locating the nearest contractor available to help with their vehicle related emergencies. This included: assessing the severity of the situation, locating the member in our map-system, and using land-line or radio equipment to correspond with the rescue wrecker service or law enforcement agency closest to the member. Also negotiated rates and times of arrival, advised customers of any payment issues, and estimated times of arrival. Handled emergency situations

05/1994- 10/2001

Houston Chronicle Newspaper,

SUBSCRIBER SVC REP

Responsible for responding to customer queries concerning billing and delivery errors, made adjustments to accounts, processed payments, gathered customer satisfaction surveys for local distributors, and offered promotions to extend subscriptions. Assisted with maintaining record of database activity.

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