NYESHA CROMWELL

Patient Access Representative

Boston, MA 02130 781-***-****

ad4ddk@r.postjobfree.com

SUMMARY

Highly organized and effective administrative professional with a strong history of medical office operations. Teachable, adapt easily and eager to learn. Skilled at providing patient outreach and communications with an ability to diffuse complaints and calm concerns. Ability to successfully multitask and work in a fast-paced environment. Strong attention to detail and time management skills.

SKILLS

Human Services

Time Management

Administrative Skills

Microsoft Office

Customer Service

Organizational Skills

CPR/AED Certified

EXPERIENCE

HOME DEPOT, Quincy, MA 2020 – Present

Customer Order Specialist (2021 – 2023)

Develop and maintain professional customer, vendor, and service provider relationships.

Provide superior service throughout the special order and/or install process by ensuring timely

fulfillment and follow-up with customers, vendors and service providers and setting expectations

for next steps.

Assess customer complaints and provide resolution.

Manage chargebacks, installation/special order project Balance Dues collection process and confirm that returns are handled properly.

Use Order Bin Management Guidelines to ensure that customer orders are being worked in a timely

manner to deliver excellent customer service.

Accurately document customer and service provider interaction/communication.

Accurately process change orders, reworks, increases in scope, and trip charges.

Facilitate special order and installation customer issues and Care tickets to resolution, engaging

and escalating to store and field leaders as appropriate.

Partner with store leadership to identify and document training opportunities using Process

Variance Forms to reinforce process execution and to reduce markdowns, reworks and reorders.

Review current ads promotions, credit and special order/install offers.

Flooring and Décor Specialist (2021 – 2022)

Advised and guided customers on how to maintain their floors.

Assisted customers with purchasing the right products.

Maintained cleanliness of the aisles.

Cut carpets and blinds.

Scheduled customers for in home consultations and installations

Special Service Desk (2020 – 2021)

Answered customer inquiries.

Facilitated will call pick up.

Assessed customer complaints and provided resolution.

Processed returned products.

P&J ASSOCIATES, Plymouth, MA 2010-2016

Office Manager

Sorted and filed records of office activities.

Typed and proofread letters and documents, transcribed documents from notes.

Operated office machines such as copiers, fax machines, and computers.

Answered telephones, delivered messages, and received orders.

Sent, opened, routed, and answered mail. Prepared outgoing mail.

Prepared bills, reports, policies, and invoices.

Communicated with customers, employees, and others regarding office information.

Kept records, managed calendars, and prepared reports.

Maintained inventory of equipment and supplies.

Scheduled meetings.

Handled customer complaints.

Processed payments performed basic bookkeeping and payroll.

HOME DOCTOR., Milton, MA 2003-2006

Office Manager

Provided professional telephone coverage, accurately routed calls and messages.

Assisted with the effective management of the organization’s daily operations.

Coordinated multiple meetings weekly, including room reservations, video conferencing, conference call initiation and materials preparation.

Planned and facilitated a broad range of administrative functions, calendar management, and business correspondence, oversees expense reports.

EDUCATION

Medical Billing and Coding Certificate, KAPLAN UNIVERSITY, Boston, MA

Medical Administrative Assistant Certificate, JEWISH VOCATIONAL SERVICES, Boston, MA

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