Milind Patil

Contact: +91-832*******,+91-832*******, E-Mail: ad4dd5@r.postjobfree.com

PERSONAL SUMMARY

YOUNG Tech-Savvy Enthusiast aspires for a dynamic learning experience with an organization of repute that values my skills and enhances my skills for organizational growth.

Recognise for the ability to communicate with customers and provide exceptional service.

Right now looking for a relevant position with the right profile and an exciting employer who will appreciate my skills, experience, and hard work.

CARRIER HISTORY

THomascook marathon future ex Marathon Futurex Lower Parel, Mumbai.

Joning date 02 jan 2023

Designation-Destination expert for 4 months (sales) best in USA Booking booking of high value.

Designation-Service delivery Expert.

Responsibilities:

* Main responsibility: Arranging flights for customers.

* Visa delivering services Ensure accuracy when assisting with the coordination, issuance, and handling of visas.

Advise and guide applicants through the visa application process.

Keep up to date with current visa rules and regulations.

Organize and manage documents and other paperwork in an organized manner.

Provide excellent customer service to clients.

* Payment collection (Awarded payment collection expert)

Monitor accounts to identify outstanding debts.

Investigate historical data for each debt or bill.

Find and contact clients to ask about their overdue payments.

Take actions to encourage timely debt payments.

Process payments and refunds.

Resolve billing and customer credit issues.

Update account status records and collection efforts.

Report on collection activity and accounts refund status.

Skill learned

* Proven experience as a Collection Specialist or similar role.

* Knowledge of billing procedures and collection techniques (e.g. skip tracing)

* Familiarity with laws related to debt collection (e.g. FCNR Forex Act)

* Working knowledge of MS Office and databases.

* Comfortable working with targets.

* Patience and ability to manage stress.

* Excellent communication skills (written and oral).

* Skilled in negotiation.

* Problem-solving skills.

Expedia EDT PROCESS REVENUE LOSS TEAM Igt solutions Gurgaon EXPERIENCE 4 year approx 2018-Dec

Joning date 04 Dec 2018

Designation -Process associate for Expedia

Responsibilities:

* Main responsibility is to resolve cases arising out of airlines in (Amadeus, saber farelogix)exchange, ticketing, refund, name correction, cc expire upfront cases, dupe booking, dummy itinerary, WEX cases, MCO cases.

* Cases from banking and nonbanking queues.

* Cases related to insurance, logging, hotels, car and destination services.

* Study related to policies of Expedia, airline, hotel, and car services.

* Gds aware of AMADEUS, SABER, FARELOGIX PEGASUS.REWARDS NIGHT.

* Tool-aware BSP, ARC, Voyager, and Voyager next for chat.Eurika article tops.

* Inbound calls related to, Issue, reissue, cancellation, and refund ticketing.

British AIRWAYS PROCESS

ARVATO Bertelsmann

Bertelsmann Marketing Services India Pvt.Ltd, Gurgaon Experience-6 Month from 08 june2018

Designation - Customer Service Executive sales

Responsibilities:

* Inbound & Outbound calls regarding the ticketing sales and upgrade-related issues for BRITISH AIRWAYS, AVIOS

* Working on PEGASUS [AMDIOUS]

* International flight connectivity and sectors

PREVIOUS ASSIGNMENT & GROWTH PATH

2WTRADE India Pvt.Ltd, New Delhi, Experience -23 Month

Joining date 01 March 2016-16Feb2018

Designation - customer service Process sales

Responsibilities

Sales, sales, additional processes that drive profitability, giving timely reports about sales.

PROFESSIONAL EXPERIENCE

●Disciplined, energetic and results orientated.

●Having an analytical approach to problem-solving.

●High standards of numeracy and literacy.

●Assertive and confident.

●Self-starter, who can multitask in a demanding environment.

ACADEMIC QUALIFICATION

BCA from Amravati University, Maharashtra

Well versed with:

●Competent in windows environment,Excel MS Office and Internet Applications.

●Learning Ai,Power BI,

●Hobbies are photography,following international news and its impact .

PERSONAL DETAILS

Father’s Name:Subhash Patil

Date of Birth:02-Jan-1990

Marital Status:Married

Present Address:Flat no 341 anna jadhav naghri marwadi wadi parel,PIN- 400012

Language Known:English, Hindi & Marathi

References – Available on request

DECLARATION

I hereby declare that all the particulars furnished above are true to the best of my knowledge and belief.

*In view of the above, I request you to be kind enough to give an opportunity to serve your esteemed

Organization in the capacity mentioned above for which act of kindness,

I shall be very thankful and grateful to you.

Place: Mumbai

Yours Sincerely

Date: 28/02/2024

Milind Patil

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