Skillful Utility Worker accustomed to stocking supplies, removing

trash and operating equipment safely and efficiently. Team-oriented and reliable with punctual nature and good communication skills. Diligent, consistent and resourceful.

Willing to relocate: Anywhere

Work Experience

Server and utility worker

Holiday Senior Living & Atria senior living - McKinney, TX October 2022 to September 2023

Assisted in serving seniors for breakfast, lunch and dinner. Make sure service was given with satisfaction and honor to each resident. Responsible for distributing and placing inventory in proper places for storage and use.

Assisting with washing dishes and utility utensils along with pots and pans for cooking.

Customer Service Representative

Copart, Inc - Dallas, TX

October 2021 to September 2022

Answered questions or requests from customers or the public. Provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The specific duties of customer service representatives vary by industry. Responsible for updated financial report on monthly installments and obligations.

Also, would keep records monthly data received and notated payment on contracts.

HMS Host

TX - Fort Worth, TX

December 2019 to March 2020

Efficiently and safely operated utility machines after checking changing daily work orders

Kept work area clean, neat and well-stocked to maximize productivity Collected and disposed of trash and debris

Handled kitchen supplies and hazardous materials safe Rental Car Associate

Enterprise Rent-A-Car - Fort Worth, TX

June 2019 to October 2019

Cleaned plastic, debris, other trash inside and outside of all new vehicles before transferring to inspection department. Applied license tags, stickers and placed correct keys in proper vehicle before customer rental.

Reported any customer-oriented issues immediately to manager for swift assistance and resolution

Teamwork allowed us to complete 100 vehicles within a modern time frame

Labor Worker

People Ready, Arrow Staffing, Paramount Staff - Irving, TX December 2018 to May 2019

Worked independently in fast-paced environment while meeting productivity and quality expectations

Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs

Demonstrated safe and proper operations of dangerous and hazardous equipment to prevent harm to team members or equipment Dispatcher/Customer Service Representative

Dialog Direct - Fort Worth, TX

May 2017 to November 2018

Sent out 50 drivers to assist 20 hourly callers based on locations, needs and worker availability

Evaluated and adjusted over 5 routes based on daily needs, available workers, traffic hazards and weather conditions

Responded to 50 daily caller requests with information about assistance and timeframes

Maintained updated and detailed records of calls in physical and electronic database

Dispatch calls for customers and provide emergency services Achieve results teamwork able to increase productivity 10% percent Maintain composure in escalated situations.,

Handle multiple responsibilities one at a time

Program Support Assistant

Dialog Direct - Fort Worth, TX

October 2017 to March 2018

Ft Worth, TX

Requested tax transcripts by forwarding signed 8821 form to IRS Updated DCMS file 10/2017 - 03/2018 status; downloads tax transcripts from IRS web site Entered tax transcripts into appropriate DCMS electronic loan file Reviewed attached transcripts for accuracy completeness Addressed expedited request regarding a status on IRS workout agreements terms payment amounts Verified that Federal Income taxes have been filed Received, sorted logged incoming documents for scanning

Assisted in gathering of program data to compose thorough monthly reports

Customer Service Representative

STATE FARM INSURANCE - Irving, TX

July 2012 to January 2017

Answered incoming calls from policyholders in reference to new and existing claims Prepared 100 templates for new homeowners and claims to assist the adjuster in making constructive decisions Initiated new auto and homeowners claim input data from policyholders to ensure records are accurate and complete

Customer Relations Specialist

DAY STAR MINISTRIES - Bedford, TX

September 2007 to April 2014

Received incoming call from partners processing pledges contribution for television ministry Entered or type data, demographics and pledges from partners in the system. Reviewed and proofread for accuracy, clarity to ensure partners have renewed and received new pledge as well for Heart of America ministries. Resolved customer complaints or answer customers' questions regarding policies procedures Implemented corporate or departmental policies, procedures, service standards in conjunction with management

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Coordinated with dealers distributors by delivering quality support and detailed educational information

Customer Support Technician

DAY STAR MINISTRIES - Fort Worth, TX

August 2008 to February 2009

Opening sorting mail, separating documents and assembling doc for managers. Prepared outgoing Fed

Ex packages, initiate daily shipping/ record reports Legal services to attorneys and their assistance for our customer's base Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Legal Assistant Lead

TX - Fort Worth, TX

April 2006 to December 2007

Management for six employees' timesheets, attendance record administered monthly, quarterly reviews

Responsible for assisting with fax machines on a timely basic Sorted paperwork along with faxes for our attorneys and management sufficiently Assisting in training new employees when abundance of overflow work needed as well as documents that needed to be scan Advised a high volume of customers in call center regarding reviewed documents such as; promissory notes, guarantees, mortgages, tax forms and deed of trust and routed to various departments for response Resolved conflicts and negotiated mutually beneficial agreements between parties

Education

High school diploma

METROPOLITAN COLLEGE - Kansas City, MO

Skills

• Conflict management

• Customer service

• Office experience

• Sales

• Serving

• Cooking

Relevant experience Edit

Customer Service Representative

Copart, Inc

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