Nordia Chambers

OPERATIONS SPECIALIST

E-Mail: ad4dcg@r.postjobfree.com Location: Jamaica Phone: 876-***-**** PROFESSIONAL SUMMARY

Experienced Operations Specialist with expertise in post-shipment operations and customer service. Skilled in resolving customer issues and ensuring smooth transactions. Eager to join the team and contribute my skills and experience.

SKILLS

● Customer service support

● Database Management

● Creative problem solving

● Money handling abilities

● Records Maintenance

● Time management skills

● Written and verbal communication

● Proficient in Microsoft Office Suite

EXPERIENCE

Convoy Inc. (via Upwork Inc) - USA - Cash Application Specialist SEPTEMBER 2022 - DECEMBER 2022

● Process and reconcile account receivables and remittances

● Applied payments by matching credits and debits

● Identified and communicated customer payment discrepancies for resolution

● Identified and communicated customer payment discrepancies and worked directly with the collections team for research and resolution.

● Resolved payment issues via database system

Convoy Inc. (via Upwork Inc) - USA - Post-Shipment Operations Specialist APRIL 2019 - SEPTEMBER 2022

● Reviewed shipments and determined additional charges

● Applied customer policies and made judgment calls

● Billed customers after reviewing documents and data

● Maintained up-to-date knowledge of policies and emailed customers timely Planners Industry Network (via Upwork Inc) - USA - Executive Assistant JANUARY 2016 - DECEMBER 2019

● Efficiently approve membership requests across multiple platforms, ensuring seamless access for new members

● Streamline event registration process by setting up registrations and providing detailed reports to volunteers, enhancing attendee experience

● Maintain database integrity through regular clean-up projects, ensuring accurate and up-to-date information

● Enhance website functionality by removing outdated material, adding event registration data, and providing valuable suggestions for improvement

● Facilitate volunteer engagement by uploading new resources on a secondary website, promoting collaboration and efficiency

● Create visually appealing monthly newsletters using MS Publisher, effectively communicating important updates to members

● Manage internal email communication to members, utilizing tools like Constant Contact for timely and organized messaging

RBTT/RBC/Sagicor Group Jamaica Ltd - JAM - Customer Service Representative JANUARY 2006 - AUGUST 2015

● Provided exceptional account services, ensuring accurate processing of transactions

● Ensured positive customer experience by resolving disputes professionally and promoting bank products

● Trained staff to smoothly adopt new programs, contributing to daily branch operations

● Investigated and resolved customer inquiries and complaints promptly and empathetically

Micro Credit Limited Jamaica - JAM - Credit Officer SEPTEMBER 2005 - JANUARY 2006

● Review loan requests

● Assess clients' financial status

● Analyze risks and approve or reject loan requests

● Set up payment plans

● Maintain updated records of loan applications

● Monitor progress of existing loans

● Follow up with clients about loan renewals

EDUCATION

Bachelor's degree: Business Administration - University of the Commonwealth Caribbean

(UCC)

JANUARY 2010 — DECEMBER 2014

1. Sales-driven education in MIS, Project Management, Intl. Business, and HRM. 2. Results-oriented coursework in Prod. & Ops. Mgmt., Public Speaking, and Fin. Acct. 3. Academic achievements in B.S. course with focus on Mgmt. & Info. Systems. 4. Relevant & rewarding studies in various business disciplines, preparing for success. Associate's degree: Computer Application and Business Studies - Portmore Community College JANUARY 2002 — DECEMBER 2004

1. Achieved academic results in Associate of Science in computer applications and business studies

2. Developed valuable skills in computer technology and business management 3. Successfully applied knowledge to real-world scenarios CERTIFICATIONS

Anti-Money Laundering and Terrorist Financing

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