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Customer Service Risk Management

Location:
Lethbridge, AB, Canada
Posted:
March 15, 2024

Contact this candidate

Resume:

UYI HARRISON OSAWE

Address: Live in Lethbridge Alberta.

Email: ad4dcc@r.postjobfree.com

Phone: 403-***-****

PROFILE

Detailed-oriented and self-motivated professional with years of experience in banking, providing excellent customer service, credit and risk management, and developing long-term relationships with clients. Skilled in using banking software, online platforms, and digital tools to enhance efficiency and accuracy. Knowledgeable in ethical banking practices and sustainable finance. Adept at working in a fast-paced and highly regulated environment. EDUCATION

University of South Wales, United Kingdom (USW)

Msc Strategic Procurement Management

Obafemi Awolowo University (OAU)

Master of Business Administration (Executive)

Ambrose Alli University (AAU)

BSc. Economics (2nd Class Upper Division)

WORK EXPERIENCE

BRIDGES CONSULTING, Lethbridge, Alberta.

Behavioural Coach Jan 2024- Date

o Support and facilitate the development of skills and goals for each client to encourage and fulfil their objectives and aspirations.

o Provide exceptional care to clients with several types of developmental, physical, and cognitive disabilities.

o Collaborate with families and the professional team to create a supportive environment that enhances client care.

o Seek guidance from the therapy team to best support the child and achieve goals. MEDGEN HEALTHCARE RECRUITMENT, SCOTLAND, UK

Support Worker/Healthcare Assistant Jun 2022- Nov 2023 MYLOCUM HEALTH CARE AGENCY, WALES, UK Mar 2021-June 2022 Support Worker/Healthcare Assistant

o Helping and supporting the patients with their personal care routine (washing and dressing)

o Preparing and serving meals and assisting those patients who need additional help with drinking and eating.

o Properly sanitized food stations and dining areas to meet safety guidelines. o Domestic duties including changing and making beds, laundry, ironing, and cleaning, etc JOSANIK PRODUCTS LIMITED

Sales Associate Jun 2020- Jan 2021

o Participate in tactical sales/marketing activities as required. o Develop, build and manage a client base of customers o Prospect new clients via sales calls, direct mail, emails, and networking events o Follow up on leads generated through retail stores, research and promotional events o Work with suppliers to secure opportunity buys and availability of products o Generate monthly budgets and sales forecasts

o Analyse sales trends, track unit sales, and generate gross margin reports. o Answer all customer calls promptly and professionally. STANBIC IBTC BANK PLC

Branch Manager, Ilesha Branch, Osun State Jan 2016- May 2020 o Oversee the general performance of the branch.

o Oversee a balance sheet size of $5 million and improve profits by 20% o People management and Risk management functions

o Ensure growth of branch portfolio and sell the banks’ products o Exhibited high levels of customer service and a sound understanding of retail and business transactions.

o Build and maintain long-term relationships with vendors and suppliers o Championed cost-savings initiative that resulted in 40% cost savings and optimise paper usage efficiency.

o Work as a team player and uphold the company’s standard of professionalism and integrity.

STANBIC IBTC BANK PLC

Business/Commercial Relationship Manager, Branch Nov 2010-Dec 2015 o Managed a risk assets portfolio size of $3 million in the business and commercial space. o Motivated and evaluated applications for credit facilities over laid-down limits to Head Office Credit department

o Identifying and sourcing out new lending opportunities through client visits and calls o Increased sales by 30% over the targeted sales budget in 2019 by providing professional service to customers

o Identify cross-selling and migration opportunities and sell products/services proactively o Answering phone calls daily and assisting customers with queries and concerns with proper solutions.

o Document and update customer records based on interactions and check integrity of data with each client interactions, e.g. customer phone numbers o Set up new clients to use digital platforms and portals for payments and online transactions.

KEY SKILLS

• Digital proficiency and Data analysis

• Sales and consumer service

• Credit and Risk management and attention to details

• Relationship management and interpersonal skills

• Problem-solving skills and analytical skills

• Industry knowledge and commercial awareness

• Teamwork and collaboration

• Ability to take instructions and follow procedures

• Effective Communication and listening skills

REFERENCE

• Available on request



Contact this candidate