California *****

1-206-***-****

williamramirez**3@gmail.c

om

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EDUCATION AND

TRAINING

Certification of Completion

Computer Application & Computer

Functions

Business Computer Training

Institute, Tacoma, WA

December 2014

SUMMARY

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

EXPERIENCE

LOSS PREVENTION OFFICER/MANAGER ON DUTY

Double Tree By Hilton CA September 2023 - Current VALET PARKING ATTENDANT

Propark Mobility CA July 2023 - Current

WILLIAM RAMIREZ

• Customer Reservations

• Detail Oriented

• Complaint Resolution

• Policy Adherence

• Phone and Email Etiquette

• Customer Service

• Decision-Making

• Maintained high levels of alertness throughout shifts.

• Adhered strictly to all company policies related to Loss Prevention operations.

• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.

• Used computers and software to generate concise reporting.

• Monitored building and property entrances and exits to detect intrusions and protect assets.

• Investigated complaints and concerns to remedy unsafe situations.

• Notified management of any damage or issues with customer's vehicles immediately after inspection was completed.

• Positioned barricades and gates to maximize traffic flow through parking lot.

• Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.

• Notated damages to vehicles to reduce exposure to risk and lawsuits.

• Handled account payments, collected cash and processed credit card charges.

• Organized keys for easy retrieval when customers return for their vehicles.

• Handled customer complaints in a professional manner while striving to WR

RAMP SERVICE AGENT

United Airlines San Francisco, CA July 2017 - June 2023 RESERVATION SALES AGENT/CUSTOMER SERVICE ASSOCIATE Northwest Airlines with Delta Airline merger Seattle, WA March 2008 - February 2017

provide satisfactory resolution.

• Monitored the arrival of flights and coordinated activities with ground personnel to ensure efficient turnaround times.

• Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.

• Reported any maintenance issues found during servicing of the plane to supervisors promptly.

• Followed safety procedures while operating ground service equipment such as tugs, belt loaders, container loaders.

• Connected electrical power units and service hoses to aircraft.

• Performed daily audits of reservations to ensure accuracy and completeness of information entered into the system.

• Answered incoming calls and emails from customers to provide information on flight itinerary, rates and availability.

• Suggested additional services based on customer needs to increase revenue opportunities for the company.

• Worked with cross-functional teams to achieve goals.

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